The secret conversation:
How Asia is leading the customer engagement race with AI
AI is no longer a nice-to-have but a mandatory requirement for businesses that want to sustain in the long run. Join us to learn how you can use advanced AI technologies, such as GenAI, to drive high engagement and boost your customer interactions.
AI adoption is more advanced in APAC than in other regions, with businesses using it to enhance customer satisfaction and drive engagement across sectors. According to our CX Maturity report, 92% of retailers use AI for communication, whereas 25% of banks leverage it to handle most of their inquiries.
As AI continues to evolve, businesses must also learn the strategies and techniques to gain maximum benefit.
In our webinar, we’ll unlock:
What to Expect:
- Why conversational AI adoption is accelerating in APAC and India
- How to design customer-centric GenAI experiences
- Why continuous optimization is critical for businesses
- Real-life use cases from our customer, Peso Redee
Online event details:
📅 March 11, 2026
⏰ 2:00 PM SGT
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The Agenda
- 2:00 – 2:05 Welcome & introduction
- 2:05 – 2:15 The regional opportunity for conversational AI in APAC & India
- 2:15 – 2:30 GenAI in action: Peso Redee’s customer service journey
- 2:30 – 2:40 Designing customer-centric GenAI experiences
- 2:40 – 2:50 Continuous optimization as a best practice
- 2:50 – 2:55 Practical lessons learned for APAC & India teams
- 2:55 – 3:00 Q&A and actionable takeaways
Don’t miss this opportunity to get some real insights and actionable strategies from our experts.