Scale Business Growth with Cloud Contact Centers
How savvy CX managers knew it was time to switch to a cloud contact center.
Driven by the availability of new tools and technologies, cloud-based contact centers provide a means of reducing customer service friction, saving operational costs and enhancing customer experience far ahead of that possible from more traditional on-premise contact centers.
This white paper demonstrates three common components that have driven the timing and decision of many businesses in switching to a cloud-based contact center.
Mobile authentication: The future of mobile security and user engagement
Mobile security and user experience done right
Mobile Identity is a mobile authentication layer that seamlessly verifies users in the background to provide an uninterrupted customer experience.
Keep your business and customers secure by providing instant and accurate user identity confirmation.
Download our white paper to find out:
- What Mobile Identity is and how it works
- Which cybercrime threats Mobile Identity eliminates
- The state of mobile security
- How businesses in key industries use Mobile Identity
- How you can protect your business and customers with Mobile Identity
How Mobile Messaging is Transforming Insurance CX
The insurance industry has well and truly woken up to the need for customer experience (CX) transformation.
Now insurers are turning to mobile messaging as a critical channel for engaging prospects.
In this guide, we look at how mobile messaging can add empathy to insurance CX – starting with a few big opportunity areas.
Read our guide to discover:
- How mobile messaging adds value when email and mobile apps can’t
- How SMS, MMS, and interactive RCS messaging are transforming CX
- 3 huge messaging opportunities: claims, underwriting and customer safety
- Examples of empathetic messaging moments for insurance customers
- What you need to look for in a messaging partner
How Mobile Messaging for Financial Services Comms Adds Empathy and Efficiency
If you work in banking and financial services, you’re in the customer experience fight of your lives. And there’s a high chance you’re leaving a huge CX opportunity untapped – mobile messaging.
By turning to SMS, MMS, RCS, and Apple Business Chat, you can solve customer problems, build empathetic relationships, and deliver instant ROI.
In this guide, we look at how mobile messaging excels at delivering empathetic CX – and how you can get started.
Read our guide to discover:
- Why mobile messaging is a complementary channel (not a replacement) for mobile apps
- How branded, interactive RCS messaging will transform CX
- Examples of empathetic moments for financial services customers
- What you need to look for in a messaging partner
Conversations: Transform your Contact Center to Enhance Your Customer Experience
Download Brochure
Build meaningful conversations with your customers through our cloud contact center platform. Enable your agents to engage with your customers across the most popular channels (SMS, WhatsApp, Viber, Facebook Messenger, and more), through a single interface.
Infobip’s digital, scalable, omnichannel Contact Center solution provides cross-channel support for customers, on a single interface for agents. With our plug and play solution, you can seamlessly connect your data, processes, and systems to digitally transform your Contact Center.
Conversations enables agents to view a customer’s conversation history from a single interface to create contextual communication – improving efficiency and increasing robust reporting through detailed analytics. Give your customers the flexibility to communicate on the channels they prefer while increasing retention and satisfaction.
Customer Experience in the Artificial Intelligence Age – A Strategy Guide
Brands across the world are planning to overhaul their customer experience strategies. Our new CX strategy guide can help.
The guide dives deeper into our recently released Empathy in the Age of AI research – and maps out a route for any brand that wants to develop empathetic bonds with customers.
Ultimately, it helps you work out how to roll out an AI-powered, multi-channel strategy that can deliver personalized customer experiences to millions of people.
Read our guide to discover:
- CX best practices
- How to work out a new channel strategy
- How AI, sentiment analysis and NLP can help
- What you need to do next
The Future of Mobile Messaging: How RCS is Redefining Business Communications
The next generation of SMS is here.
RCS (Rich Communication Services) is a visually appealing, messaging channel that offers more than text-based SMS, adding the rich functionality you expect from WhatsApp and iMessage – using your phone’s native messaging app.
Businesses can use RCS to build strong and engaging relationships with customers through branded two-way communications.
Download our white paper to find out:
- What is Rich Communication Services (RCS)
- What new functionalities are available with RCS and how do they impact customer experience
- What are the benefits of RCS over other communication channels
- How are companies across industries already using RCS to improve their communications
- How your business can get started with RCS
Be PSD2 Compliant: 2FA for Strong Customer Authentication
Are you ready for the September 14, 2019 deadline for Strong Customer Authentication? Find out how you can become PSD2 compliant.
PSD2 is coming. Let us help you get ready.
Find out how to make your business meet Strong Customer Authentication (SCA) requirements, while improving customer experience.
Things you can learn in this whitepaper:
- How PSD2 impacts your business +
- Ways to make your business PSD2-compliant
- How clients have used 2FA to grow their business
- Ways to build your own 2FA
Better Banking Through Better Communications
Improve your customers’ banking experience
Use messaging to engage and retain customers. Learn how the right tools can help you stay competitive in the fast-paced world of technology and banking.
What’s inside:
Not long ago, customers contended with banking hours. Getting service meant rushing to the nearest branch before closing time. That mindset is changing, and banks are facing the same levels of disruption as every other sector challenged by new business models and rising consumer expectations.
Competition can now come from unexpected places — a highly responsive fintech company, a digital-only bank, or even a company such as Apple, who now offers credit cards. This shift has given authority to a new term in the banking industry: disintermediation.
In this eBook, you will learn:
- What the key differentiator is for banks today
- What it means for a bank to be ˝always on˝
- Why excellent customer experience sells
- How personalization affects churn and engagement
- The influence of PSD2 and open banking on the industry
Rich Communication Services Fact Sheet (RCS)
All you need to know about the business applications and features of RCS (Rich Communication Services)
Everything about RCS on one single page
RCS promises to be the next step in the evolution of SMS, bringing it on par with other messaging platforms. With RCS, companies can easily send pictures, videos, audio, and other rich media to improve customer engagement.
This Fact Sheet summarizes the details of the new messaging channel, along with the ways you can use it to reach your customers. Stay tuned for our upcoming RCS White Paper.