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Meet us at
//Conversational AI and Customer Experience Summit
6 – 7 November 2024
Leonardo Royal Hotel Munich
Munich, Germany
CASES24
The Conversational AI & Customer Experience Summit is a two-day event bringing together visionary speakers, industry leaders and leading Conversational AI technology providers. Attendees will gain unparalleled insights, forge meaningful connections with industry experts, and equip themselves with the expertise needed to thrive. As Gold Sponsor of the event, Infobip will take the stage to showcase our innovative solutions and share the latest developments in Conversational AI.
Key topics
The event will cover several key topics:
- Conversational AI strategies for multichannel engagement: harnessing conversational AI across multiple customer touchpoints
- Human-AI collaboration: the evolving roles of human AI in customer support roles and finding the right balance to deliver seamless customer service
- Scaling customer support with AI: the power of data-driven personalisation made possible by Conversational AI
- Future innovations and challenges: trends in Conversational AI that are reshaping brand-consumer interactions
- Measuring ROI and success metrics: how to measure success of conversational AI implementations and how to quantify its impact
Infobip speaker @ CASES24
Ana Burica
Director of Business Growth and Strategy
| Date & Time | Topic |
|---|---|
| 7th November, 09:45-10:15h | IQ+EQ: Revolutionizing Brand-Customer Connections with Emotion-Driven Automation |
| 7th November, 16:05-17:00h | Panel discussion: Integrating conversational AI across industries: challenges and opportunities |
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