Living up to the hype: Conversational AI agents on WhatsApp (feat. LAQO)
Date: February 5, 2026
Time: 4:30PM CET
About the event
Agentic AI is everywhere in theory, but what does it look like in the real world?
Join us for a live session with LAQO, Croatia’s first 100% digital insurer, to explore how conversational, task‑oriented AI agents are already delivering real value on WhatsApp.
We’ll unpack LAQO’s journey from early chatbot experiments to goal‑oriented AI agents and show how these agents operate responsibly within a regulated insurance environment without compromising trust or customer experience.
Meet our speakers:
Julian Dawkins
INFOBIP
Conversational Ai Expert
Ervin Jagatić
INFOBIP
AI Director
Marko Ćosić
LAQO
DIRECTOR OF DIGITAL BUSINESS
Davor Bruketa
BRUKETA & ŽINIĆ & GREY
Chief Financial Officer
Proud to be recognized by
A LEADER AGAIN
2025 Gartner®
Magic Quadrantâ„¢
for CPaaS
Positioned furthest for our Completeness of Vision!
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