With the aim of combining innovative, connected, and emerging communication technologies to digitally transform their ever-expanding enterprise, regional exchange company, Alawneh Exchange has recently integrated Infobip’s communication solutions to create customer experiences that deliver exceptional value for their clients, through Zain Jordan.
Utilizing a single platform for Conversations, Answers, and Moments, Alawneh Exchange customers can now stay up to date on office hours, branch locations, money transfers, and commission and exchange rates across their favorite chat apps including WhatsApp, Messenger, and in app.
Further highlighting the significance of Alawneh Exchange’s most recent endeavor, Ayman Alawneh, Alawneh Group CEO, shared, “Digital Transformation has been a top priority for us. With more and more clients conducting part or all their business online, it was important for us to provide them with user friendly and fast communication experiences that would keep them informed round the clock. We are thrilled that Zain came to us with this opportunity and have every confidence that Infobip’s full stack of services will take our business to the next level.”
This groundbreaking deal was made possible through Zain Jordan’s partnership with Infobip, through leveraging the company’ comprehensive communication platform technology to expand their product offering.
Commenting on the partnership agreement, Mohanned Audeh, Zain Jordan Enterprise Business Director, said, “We are glad to partner with one of the largest exchange companies across MENA, as this partnership comes in line with Zain’s strategy in scaling digital transformation and by harnessing the power of cloud services by continuing to deploy new services and providing innovative solutions, to offer all companies in both public and private sectors, for a promising future.”
Hiba Aladdin, Account Executive at Infobip, concluded, “Digital transformation in this dynamic sector is a huge focus for Infobip. By deploying Infobip’s Answers, Conversations, and Moments, Alawneh Exchange’s clients will feel more empowered, connected, and informed.”
About Alawneh Exchange
With 50 years in the money exchange and money transfer business, the name Alawneh Exchange has become synonymous with trust, reliability, and excellence of service. Established in 1966 in Irbid by the late Mohammad Alawneh as a small exchange office, Alawneh Exchange began to trade as a registered company in 1980. And so began the new vision of Mohammad Alawneh and Sons Co, expanding across Jordan, eventually transferring from corporate ownership to limited liability, with JOD12 million in capital. Today, Alawneh Exchange operates 40 strategically located branches across Jordan, with over 835 employees driving a comprehensive range of foreign currency exchange and money transfer solutions and services. Locally and regionally, Alawneh Exchange has become a prominent name in the money transfer and currency exchange business, offering clients competitive exchange rates.
About Zain Jordan
Zain Jordan, part of Zain Group, the leading mobile telecom innovator across the MENA region, revolutionized telecommunications in Jordan by providing a portfolio of integrated solutions and tailored services.
Since its inception in 1995, Zain Jordan has tallied subscriber growth at an exceptional rate, as it maintains its leading position in the market through a far-sighted policy of investment in adopting cutting-edge technology to provide state-of-the-art solutions. Furthermore, Zain Jordan pioneered in Corporate Sustainability (CS) and Corporate Entrepreneurship Responsibility (CER), by launching and supporting various national initiatives that go beyond developing the telecom sector.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Recent accolades include:
- Infobip Recognized as The Established Leader in Juniper’s Competitor Leaderboard for CPaaS, 2021
- Infobip ranked leading service provider in the mobile messaging space by Juniper Research in its new Competitor Leaderboard, 2021
- Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021).
- Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report 2021
- Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards