DinarPAY Selects Infobip’s SMS and WhatsApp Services to Connect with Thousands of Customers Worldwide
London, UK: 28 October 2020 – Financial services mobile platform DinarPAY has today announced its partnership with global cloud communications provider Infobip, using its WhatsApp Business API and SMS offerings to deliver payments updates to thousands of customers across the globe.
Following an upsurge in government initiatives to drive the cashless economy and the COVID-19 pandemic continuing to push a rise in non-cash transactions, the mobile wallet market is expected to reach $7.58 billion by 2027. DinarPAY enables consumers to pay with, transfer and top up funds in Dinar Currency via a dedicated mobile wallet. As market demand for its service continues to increase, relying solely on SMS updates to communicate with customers meant it was unable to reach certain handsets in certain countries.
DinarPAY chose Infobip as a technology partner to continue its SMS communications, but also employ WhatsApp as a channel given its broader reach. Through Infobip’s WhatsApp Business API and SMS, every customer across DinarPAY’s operations in Libya and Tunisia will receive instant notifications about account updates and transactions, as well as security reminders and two-factor authentication. Customers can also register for a DinarPAY account via WhatsApp, which offers a simpler alternative to SMS. The service is planned to launch in all Dinar Currency Dominated Markets in the next year.
Moad ALHASHMI, Sales & Marketing Director at DinarPAY comments:
“The mobile wallet space is booming, so we have to meet this demand by ensuring we can connect with existing and new customers quickly and reliably, no matter where they are in the world. Our customers are already engaging with apps to use our wallet, so enabling communications via WhatsApp was a natural step. Pairing this with SMS, we now have full coverage when sending requests and notifications, which we’re delighted about.”
Another notable benefit of WhatsApp is the all-important verified tick to reassure customers. It also links through to DinarPAY’s website and contact page, enabling quick transition from app to website.
Noel Lavery, Sales Director at Infobip said:
“The number of people choosing mobile wallets to manage their payments has grown exponentially this year – and that’s only set to continue as the pandemic drives further necessity for contactless payments. We’re thrilled to be working with DinarPAY to ensure that, as its customer base grows, it can communicate with every single person over their preferred channel. You can’t place enough importance on simply being where your customers are, and that’s exactly what this partnership is about.”
DinarPAY is a cloud-based Cashless & Sophisticated Payment Gateway platform offering its global customers multi-currency Virtual Cards with QR Transactions in Real-time authorization of Debit Cards or by using wallet accounts. It offers Merchants a Mobile Application as a Point of Sale that has the ability to process Digital payments through DinarPAY platform with advance technology and high secured applications. The mobile application also offers Phone Credit and Internet Packages to Almadar, Libyana, LTT and many other Telecom Providers Customers in its Bills and Payments Section. Its Customers are able to access and use DinarPAY through Apple and Google Store in both English and Arabic Languages and engages with users through Mobile Pup up Notifications, Emails, SMS and WhatsApp Channel. The Company aims to be the leader in Payment Processing Markets in MENA region and is partnering with Leading Banks in region to facilitate its customers digital transactions.
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business and increase loyalty– all in a fast, secure and reliable way.
With over a decade of industry experience, Infobip has over 2,400 employees across 65+ offices on six continents, offering natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 600 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.