Cairo, Egypt: June 2021 – Hyundai Egypt, a venture of Ghabbour Auto, empowered by the vision to become a lifetime partner in the everyday lives of customers, announces adding a chatbot over a verified WhatsApp channel to be closer to customers, enhance customer care, and automate the lead generation process.
Deploying the chatbot by Infobip, the global cloud communications provider, will enable Hyundai Egypt to be available 24/7, respond to customers’ inquiries on time, and champion a two-way communication channel to empower customers over a secure channel.
Hyundai’s customers in Egypt can activate this service by initiating contact with the chatbot to the dedicated number +201050577741 using a WhatsApp chat window. Customers can now browse the product catalogs, book maintenance appointments, request after-sales support, order, and inquire about spare parts prices over a verified Over WhatsApp channel.
Hyundai Motor Group established a new vision, “Together for a better future.” in order to fulfill its role and responsibility as a trusted global firm. Hyundai Motor Company defined its vision of being a “Lifetime partner in automobiles and beyond” to come one step closer to its customers and become their beloved brand. A car is no longer simply a means of transportation that links people to people; it has become a life space that occupies a central role in people’s lives. As such, Hyundai Motor Company seeks to become a lifetime partner in the everyday lives of customers. At this very moment, It is developing eco-friendly and human-oriented technologies for the future and setting up optimized global management systems in order to provide the best experience to its customers.
To learn more about Hyundai, visit: https://hyundai-egypt.net/
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business, and increase loyalty– all in a fast, secure and reliable way. With over a decade of industry experience, Infobip has expanded to include 68+ offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 600 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
To learn more about Infobip, visit: https://www.infobip.com/mena