Vero Transforms Customer Experience with Infobip’s one-stop omnichannel platform

Leading Brazilian ISP leverages Infobip’s SaaS solutions and Network APIs to drive growth 

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Vodnjan, Croatia – 27 February 2026 – Global AI-first cloud communications platform Infobip has partnered with Vero, one of Brazil’s largest telecommunications companies, to strengthen customer engagement for the Internet Service Provider (ISP). The partnership has strengthened Vero’s national expansion and achieved a 16x return on investment. 

Infobip’s omnichannel communications platform enabled Vero to digitalize critical customer journeys including notifications, scheduling, self-service and payments. Unified campaigns across SMS and WhatsApp created a seamless customer experience while significantly improving operational efficiency and reducing costs.  

Alongside a 16x return on investment, the partnership also delivered estimated savings of BRL 500,000 annually, including BRL 110,000 in call center costs. Debt collection returns increased by 194 percent, and invoice resending dropped by 65 percent within three months. 


With a clear purpose, Vero delivers high-quality internet, with 100% fiber optic technology, to cities in the interior of Brazil, aiming to be an operator “the size of each customer’s world.” The company focuses on providing a truly stable and fast connection, prioritizing close and efficient customer service to stand out from the major operators. That’s why we needed a communication platform that met our high service standards. Infobip helped us digitize customer interactions on a large scale, from billing to technical support, providing a 16x return on investment and strengthening our ability to serve residential and commercial customers throughout Brazil.”

Eduardo Vale

CIO at Vero


This partnership shows how telecom providers can unlock measurable value by combining our SaaS solutions with Network APIs. Vero’s success highlights the power of our one-stop omnichannel platform that includes WhatsApp, automation, and data driven engagement to improve efficiency and customer outcomes.”

Janeth Rodriguez

VP of Revenue for LATAM at Infobip

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip’s technology has the capacity to reach over seven billion mobile devices in 6 continents connected to over 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić. 

About Vero

Vero is a Brazilian telecommunications company that provides services to both the residential (B2C) and corporate (B2B) markets, offering voice and data solutions, fiber broadband, mobile data, digital services, Software as a Service (SaaS), Hardware as a Service (HaaS), among others.  With presence in nine states and the Federal District, across more than 425 cities, the company brings a strong customer-centric culture to 1.4 million subscribers in the South, Southeast, and Central-West regions of Brazil. Vero connects 4.5 million users through a robust, high-performance infrastructure spanning 77,000 km of network, including 24,200 km of backbone and 55,200 km of FTTx. 

Recent award wins:

  • Infobip recognized as a growth and innovation leader in Frost Radar™: Communications Platform as a Service (CPaaS) by Frost & Sullivan (Oct 2025) 
  • Infobip ranked as the number one Established Leader in the Juniper Research Mobile Messaging Fraud Prevention Market report (Sept 2025) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the third consecutive year. In 2025, positioned furthest in Completeness of Vision (July 2025) 
  • Infobip named among Top 75 in Fortune’s Europe’s Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025) 
  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) 
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) 
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)