Infobip Forms Strategic Partnership with SK Telink

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August 28, 2025 – Seoul, South Korea – Infobip, the global cloud communications platform, announced a strategic partnership with SK Telink, a subsidiary of SK Telecom that provides MVNO, international calling, and satellite communications. Through the partnership, Infobip and SK Telink will provide a unified contact center and marketing automation experience, enabling businesses to offer optimized customer interactions.

Today, businesses face challenges in maintaining consistent messaging and real-time engagement across multiple channels. Infobip’s omnichannel technology enables seamless communication across SMS, voice, KakaoTalk, Instagram, and more, all from a single platform.  

By integrating Infobip’s flagship contact center solution “Conversations” with SK Telink’s network, businesses can build a powerful omnichannel contact center to deliver localized customer experiences across key regional channels, including KakaoTalk, enabling them to build robust contact centers without being restricted by specific messaging apps or regions. This provides a stable contact center environment that supports both domestic and international markets.  

Infobip “Moments” delivers messages through customers’ preferred channels only to those interested in specific products, while “Answers“, an intelligent chatbot platform, improves the efficiency and quality of customer support. These solutions go beyond simple customer engagement and can contribute to a company’s sales growth.  

SK Telink will strengthen its existing SMS and voice communication channels by leveraging Infobip’s Software as a Service (SaaS), Communication Platform as a Service (CPaaS), and OTT channels to launch digital services more quickly than traditional development models. This will allow the company to respond nimbly to rapidly changing customer demands in both domestic and international markets.


This partnership highlights our commitment to empowering businesses in Korea with truly seamless and effective customer engagement. Infobip’s technology combined with SK Telink’s network strength creates a foundation that goes beyond just integration — it’s about enabling companies to meet their customers wherever they are, with speed and reliability. We believe this collaboration sets a new standard for how customer experiences should be delivered in today’s market, helping businesses not only keep pace but lead in customer satisfaction and loyalty.”

Ivan Buljan

Telecom Business Director at Infobip


With the rapid digitalization of the corporate communications market, Korean corporate customers are demanding AI-based, integrated customer experience solutions that go beyond single channels. By combining SK Telink’s reliable communications network with Infobip’s world-class CPaaS technology, we will enable Korean companies to quickly adopt cutting-edge communication platform services and communicate with customers without the burden of implementing separate solutions.”

Seong-cheol Lee

Head of International Business Division at SK Telink

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the third consecutive year. In 2025, positioned furthest in Completeness of Vision (July 2025)
  • Infobip named among Top 75 in Fortune’s Europe’s Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025)
  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025)
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025)
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)