London, UK, Vodnjan, Croatia, 24 June, 2021 – Global cloud communications provider, Infobip announces it has been rated the best A2P SMS messaging provider by mobile operators and enterprises in surveys conducted by ROCCO Research. This marks the fifth consecutive year Infobip has been rated best by mobile operators, and third consecutive year in the enterprise survey.
305 mobile operators and 241 enterprises worldwide participated in this year’s survey, giving Infobip consistently high scores in performance, customer service and technical expertise categories, reflecting the company’s focus on innovation and commitment to helping businesses build meaningful and long-term partnerships.
“Creating an ecosystem of trust and innovation is at the core of Infobip’s mission and we’re deeply grateful to all our clients and partners who rated us favorably in ROCCO surveys. We are proud to know that we are supporting them in the ways they need. This accolade shows us we are on the right track, and that our dedicated specialists across the Infobip Group are doing amazing jobs. I would like to thank ROCCO Research and congratulate them on another piece of research successfully done, they are an integral and important part of the mobile ecosystem, and we’re working together to fit for today’s modern consumer”, said Silvio Kutic, Infobip founder and CEO.
ROCCO Research surveys ask mobile operators and enterprises to rate vendors across a number of relevant categories, providing transparent and independent insight into the mobile messaging ecosystem. The results reveal current trends and needs of both operators and enterprises. ROCCO has also been providing independent and unsponsored research in the specific niche area of Roaming and Interconnect since 2012.
“From humble beginnings to international recognition, ROCCO has been watching the performance of Infobip through our annual A2P SMS Messaging research since 2015. It is clear Infobip have the integrity and respect of the MNO community, but also a passion for developing relationships with enterprises to deliver a wide variety of messaging solutions. Congratulations to the team at Infobip for their great success in both surveys”, said Jason Bryan, ROCCO Research CEO.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Recent award wins include:
- Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (May 2021).
- Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report
- Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards
ROCCO is the Roaming Consulting Company and produces annually its A2P SMS Vendor Performance reports as well as Market Intelligence Reports into A2P SMS and Firewalls. ROCCO has been providing independent and unsponsored research in the specific niche area of Roaming and Interconnect since 2012. ROCCO provides unique neutral data into the A2P SMS Market as well as many other areas. ROCCO also provides reports in roaming.