Claro Sports offers AI-powered chatbot for sports fans using Google RCS and Infobip technology

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Vodnjan, Croatia, February 24, 2025 – Latin American television channel Claro Sports, and global cloud communications platform Infobip have developed an AI-powered chatbot for sports fans in Mexico. Using Infobip technology, the chatbot provides real-time information to fans during sport events through Google’s RCS service.  

Claro Sports is a Latin American television channel of Mexican origin and is owned by América Móvil, which bases its programming on sports. The chatbot was developed by Infobip using Google’s RCS (Rich Communication Services) technology, and first deployed in the summer of 2024 during a summer sports event in Paris. The chatbot, called “Paris is Yours” at the time, offers fans real-time access to results from various competitions, as well as receiving notifications about their favorite athletes’ performances and providing detailed information on key events. During this period of 11 days, Claro Sports viewers were able to interact with the chatbot, generating more than 34 thousand messages to receive information about athletes and different sporting events.  

RCS is an IP-based messaging service offered on operator networks, which allows communication between people (P2P) and between applications (A2P), allowing the use of images, buttons and many other enriching features which offer a better customer conversational journey. According to Juniper Research, RCS enterprise messaging revenues will reach $15 billion between 2024 and 2028. 

The AI-powered chatbot service is designed to optimize and streamline communication through RCS, employing natural language processing (NLP) to understand and appropriately respond to users, as well as handle complex queries and participate in relevant conversations. 

RCS messages are sent to users on their mobile network, while Google facilitates the delivery of rich and secure messages, with Infobip providing the necessary technology and chatbot for implementation. In addition to RCS, the chatbot is available on several other platforms, including Apple Business Chat, SMS and Facebook Messenger, ensuring a consistent experience across all channels. 

José Antonio Aboumrad, Director at Claro Sports: “We’re proud of of our AI-powered chatbot that was developed by Infobip. With this service, we achieved a great service for our viewers, enabling sport fans to interact with the chatbot, and receiving real-time information about athletes and different sporting events.” 

We’re delighted to work together with Claro Sports on this development. RCS is establishing itself in Mexico, and in many other countries in the world, as a key channel for customer engagement, combining the reliability of SMS with the advanced features of modern messaging apps. Integration with AI and chatbots are transforming customer conversational experiences. Major sporting events represent an excellent opportunity to demonstrate this potential.” 

Dave Boddington

Group Product Manager at Infobip

About Infobip 

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. 

Recent award wins include: 

  • Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 
  • Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024) 
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023) 

How to bootstrap: Infobip’s journey from startup to unicorn without raising funds

New film details Infobip’s mission to democratise global omnichannel communications

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Vodnjan, Croatia, 19 February 2025 – Global communications platform Infobip has released a new documentary, distributed with CBS News, showcasing its journey from startup to the first Croatian company gaining a billion-dollar valuation without external funding. The documentary details Infobip’s exponential growth and how it has helped some of the world’s most well-known businesses provide more conversational customer experiences that drive loyalty.

Consumers want a conversation with their favourite business or brand on the channels they use with their families and friends. They no longer want to swap between multiple apps or websites. So, brands must be able to provide seamless and conversational experiences. From its creation in 2006, Infobip has been at the forefront of providing innovative omnichannel communications and has helped democratise the communication between businesses and customers.

For instance, Infobip has helped Uber remain competitive in key markets like APAC, EMEA and LATAM serving over 110 million users with its products. Since the partnership began in 2019, Infobip provides number masking for secure end-to-end communication between drivers and passengers, achieving a 90% global call anonymisation target. Over time, the partnership has expanded to include additional valuable services, such as SMS alerts and WhatsApp communication, even enabling users to order an Uber directly.

The documentary also details how Infobip’s innovative products and services help brands gain competitive advantage, showcasing conversational AI and new messaging channels such as RCS.

As technology and customer preferences evolve, Infobip has been at the forefront of driving innovation in omnichannel communications as our partnership with Uber demonstrates. By learning by doing, our dedicated team continues to explore new frontiers and deliver market-leading solutions that provide seamless conversational experiences between businesses and their customers.”

Picture of Silvio Kutić, CEO at Infobip

Silvio Kutić

CEO at Infobip

Watch Infobip’s documentary:https://www.youtube.com/watch?v=KNldHkQH9Nw

About Infobip 

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. 

Recent award wins include: 

  • Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 
  • Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024) 
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023) 

Infobip joins EU initiative to boost Europe’s global competitiveness

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Zagreb, Croatia, February 13, 2025: Global cloud communications platform Infobip has officially signed the contract to join the IPCEI-CIS project, an EU-led initiative to create the next-generation global communications platform to increase Europe’s international competitiveness. The signing took place at Infobip’s campus in Zagreb where Croatian Prime Minister Andrej Plenković participated at the event alongside Infobip’s CEO Silvio Kutić. 

With this project, Europe aims to safeguard its digital and technological sovereignty as many of existing models that dominate the cloud infrastructure sector often do not align with EU regulations on data protection and transparency.

Infobip is an example of Croatian technological excellence and global success. Its entry into the Project of Common European Interest (IPCEI) confirms its key role in European digital infrastructure. This project helps create a secure cloud infrastructure, supporting industries, companies, and public services across Europe, enabling them to innovate and compete globally.“

Andrej Plenković 

Prime Minister of Croatia

Infobip will develop a next-generation global communications platform to enhance communications between organizations, businesses, and citizens across Europe. 

Infobip together with other participants such are Deutsche Telekom AG (direct project partner), Telefónica, and Orange, as well as technology companies SAP, Airbus, and Siemens will work on a common goal – to create the EU Cloud-Edge continuum. Additionally, the project involves research institutions such as the Universities of Twente, Göttingen, Košice, and Graz. 

The total value of Infobip’s project exceeds €80 million, with Infobip covering a significant portion of the costs. Additionally, nearly €35 million is co-financed by the European Regional Development Fund.

The EU initiative involves more than 100 companies and research organizations from 12 member states, aiming to build a next-generation global communications platform. We are proud that Infobip and Croatia are part of this journey, which strengthens the competitiveness of Europe’s IT industry. Infobip is regularly recognized as a global communication platform industry leader by analysts such as Metrigy, Juniper Research, and IDC.

Silvio Kutić

CEO at Infobip

“The innovation provided by the European Commission’s IPCEI Next Generation Cloud Infrastructure and Services project represents a new spectrum of possibilities for European businesses and citizens, advancing the EU’s global competitiveness. This project is an important step in this direction – for Europe and Croatia.”

Zrinka Ujević

Head of the European Commission Representation in Croatia

About Infobip 

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. 

Global Communications Platform Infobip Partners with White Label Communications to Provide CPaaS and SaaS Solutions to Regional Enterprises

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Chicago, February 11, 2025 – Global communications platform Infobip has partnered with White Label Communications to enhance its full-stack Communication Platform as a Service (CPaaS) solution for medium and large enterprises. This partnership equips White Label Communications with cloud-based, multi-layered middleware to develop, run, and distribute communication software, empowering its customers to deliver the best possible end-user experience.

As the communication demands of businesses and brands evolve, resellers must adopt innovative solutions that integrate seamlessly and scale while ensuring compliance. This partnership combines Infobip’s industry-leading CPaaS platform with White Label’s enterprise-grade APIs. This seamless integration with existing software as a service (SaaS) application empowers customers to create more effective and immersive communication experiences within their products.  

Research and consulting firm Gartner® forecasts that “By 2028, 90% of global enterprises will leverage communications platform as a service (CPaaS) to operationalize CX and engagement, up from 50% in 2023.”

The demand for CPaaS continues to grow rapidly and is being embraced by some of the largest digital-native companies regionally and globally, in multiple sectors. We take pride in partnering with White Label Communications to deliver the richer communication consumers expect from the brands they engage with.”

Ethan Gustav

Group President for North America at Infobip

This partnership will enable us to significantly enhance our 1st of its kind, full-stack, fully programmable voice capabilities and CPaaS offering for our customers. We’ll be providing them with improved messaging capabilities and a more engaging customer experience, all while ensuring compliance with round-the-clock support from the most respected global messaging aggregator. We are thrilled about this collaboration. Infobip’s vast experience, support, and reputation as a leading CPaaS provider makes us ideal partners to help our customers grow and innovate together.”  

Zachary Konopka

Head of Partnerships at White Label Communications

For the second year in a row, in 2024, Infobip was recognized as a leader in the Gartner® Magic Quadrant™ within the CPaaS market. Infobip’s CPaaS platform offers Enterprises a cloud-based multi-layered middleware to develop, run, and distribute communication software for the best possible customer experience. Infobip facilitates the process by providing tools and documents, either complete software development kits (SDKs) or individual libraries, APIs, and visual builders. In addition to having a full platform with programmable components, Infobip has supporting components like analytics, giving full insights into communication performance.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.  

Recent award wins include:

  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) 
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) 
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 

About White Label Communications

White Label Communications was founded by people with decades of experience in the Telecommunications industry. More specifically our careers have been focused on both voice, messaging and data supporting both the reseller and wholesaler (service provider) business models. Since our inception in 2010, White Label Communication’s mission has been to provide the most reliable, scalable and feature-rich cloud communications platform in the industry. For over 3 years straight now our clients have enjoyed 100% uptime supporting hundreds of thousands of endpoints on a daily basis.

White Label’s private branded partner portal provides unfettered access to our platform thereby allowing all partners to be self-sufficient. Partners can quickly deploy and manage their customers’ cloud communications services via their private branded portal and robust API connectivity. With our partner portal our clients enjoy unlimited control with limitless scalability and configuration options right at their fingertips.

This private branded portal eliminates much of the “friction in the business” by automating processes that would otherwise be manual.  From end user customer proposal creation, billing, customer installs, troubleshooting, moves, adds & changes (MAC), accounts receivable, taxing, and omnichannel communications, White Label Communication automates all of the processes for you to focus on the activities that drive revenue to your business.

Infobip recognized as a worldwide CPaaS Leader by IDC MarketScape for the third time

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Vodnjan, Croatia, February 5, 2025 – Global cloud communications platform Infobip has been named as a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment. This is the third time that Infobip has been named a Leader in this report.

According to the report, “Infobip is a key player in the CPaaS market with a global footprint and strong capabilities underpinned by its broad portfolio for enterprises as well as a carrier-grade service offering.”

Courtney Munroe, Research Vice President, Worldwide Telecommunications Research at IDC, said: “Infobip has an agile organization structure and appetite for innovation to meet evolving enterprise requirements that stimulates continued expansion of its capabilities and global presence. The firm’s strong breadth and depth of services has enabled it to grow rapidly while maintaining a strong financial position.”

Over the last year, Infobip has continued to invest in innovative new services. For instance, our AI Hub and RCS Business Messaging Solution enable businesses and brands to provide instant, personalized responses and deliver exceptional conversational experiences for their customers. We believe our recognition by the IDC MarketScape as a Leader in the CPaaS market for the third time reflects our commitment to helping businesses transform their customer relationships, increase loyalty, and grow.”

Silvio Kutić

CEO at Infobip

See the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment (doc #US52039625, February 2025) excerpt here: https://www.infobip.com/analyst-reports/infobip-recognized-as-a-global-leader-by-idcs-cpaas-marketscape-for-third-time

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market.The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About Infobip 

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. 

Recent award wins include: 

  • Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 
  • Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024) 
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023) 

Global communications platform Infobip partners with NTT Com Online to provide omnichannel communications in Japan

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Vodnjan, Croatia, January 28, 2025 – Global communications platform Infobip has partnered with NTT Com Online Marketing Solutions Corporation to support the launch of NTT’s omnichannel communication platform, NTT CPaaS, in Japan. The partnership provides businesses with an innovative communication solution integrating reliable SMS and Voice delivery and Communication Platform as a Service (CPaaS) technology localized for the Japanese market.

As communication needs evolve, businesses and brands increasingly seek innovative solutions to enhance customer engagement and meet communication requirements. This partnership combines the SMS and Voice quality of NTT group, the largest SMS provider in Japan, with Infobip’s market-leading CPaaS technology, delivering cutting-edge no-code omnichannel solutions and customer engagement solution Moments alongside its generative AI platform AI Hub. 

Through the collaboration with NTT, Infobip supports the Japanese market with a jointly localized CPaaS platform, providing services and payment options in Japanese. The platform is designed to seamlessly integrate with existing business systems, supporting SMS use cases and Voice services that are part of NTT Com Online’s offering to its customers. The partnership will add new channels such as webRTC, live-chat, and international SMS and Voice for the Japanese market.

Infobip is recognized as a global CPaaS leader by analyst firms such as Gartner and Metrigy. It is a trusted partner of multinationals like Microsoft, Apple, Meta, and Adobe, alongside innovative scale-ups such as Uber.  

Yoshie Tsukamoto, President and CEO at NTT Com Online, said: “We are excited to launch NTT CPaaS in collaboration with Infobip and hold the highest regard for Infobip’s technical excellence. NTT CPaaS is a communication platform built on three layers of top-tier services: highly reliable SMS and Voice solutions provided by NTT Com Online, world-class communication application technology from Infobip, and NTT Com Online’s extensive expertise in solutions and support within the Japanese market. We are dedicated to empowering businesses to enhance customer experiences by enabling seamless omnichannel communication with their end users through NTT CPaaS.”

Together with NTT Com Online, we are bringing transformative CPaaS solutions to Japan, enabling businesses to deliver omnichannel experiences that enhance customer engagement, drive innovation, and adapt to evolving communication needs in a connected world. We are excited to contribute our expertise and work closely with NTT to set new benchmarks in communication technology. We look forward to building and innovating together, delivering value for businesses in their digital transformation.”

Silvio Kutić

CEO at Infobip

About NTT Com Online

NTT Com online is a DX solution company within the NTT DOCOMO group. Its mission is to help clients “digitalize to realize” their businesses goals by offering cutting-edge DX solutions in three areas – ‘Business Messaging Services’, ‘ CX solutions’ and ‘Data & Analytics’.  In its specialized domains, NTT Com Online holds a leading market share and provides its solutions to over 3,000 enterprise clients.

About Infobip 

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. 

Recent award wins include: 

  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 
  • Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024) 
  • Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023) 
  • Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023) 
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023) 
  • Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023) 
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)  

Infobip is one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report

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Vodnjan, Croatia, January 14, 2025 – Global communications platform Infobip has been ranked as the second-highest scoring Communications Platform as a Service (CPaaS) provider in analyst firm Metrigy’s latest CPaaS MetriRank Report. Infobip stands out for its stellar product mix and outstanding customer sentiment and customer business success scores, confirming its status as a CPaaS market leader.

The 2024 MetriRank CPaaS report ranks the top players by market share in the global CPaaS market, comparing financials, market share momentum, product mix, customer sentiment, and customer business success.

Infobip is recognized by Metrigy for its expanding go-to-market strategy, self-service capabilities and CPaaS ecosystem partnerships. Infobip scored maximum points for product mix, with a strong portfolio that includes not only a full range of communications APIs, but also CPaaS X, AI-powered omnichannel solutions, and other innovative offerings. Further, Metrigy noted Infobip also delivers high-value projects and follow-on professional services in collaboration with strategic partners.

Infobip is also one of only five companies in this ranking to receive a Metrigy MetriStar Top Provider Award, which recognizes technology providers whose customers achieved high business success and above-average customer sentiment ratings.

Beth Schultz, VP of Research, Principal Analyst and author of Metrigy’s CPaaS MetriRank report, said: “Infobip stands strong in this year’s ranking, among the top three providers in market share with a growing global presence buoyed by an advanced product portfolio and well-rounded go-to-market strategy, including a refocused direct sales program focused on industry-specific and targeted customer needs. Customers are responding positively, with highly positive sentiment scores and business success metrics—true measures of a company’s value.”

Metrigy has again recognized Infobip as one of the market-leading CPaaS providers globally for our dedication to our customers’ success as well as our product mix. From RCS pilots with large enterprises to the combination of CPaaS and network APIs, we are continuing to innovate to offer the best to our customers, help them achieve success and expand the CPaaS ecosystem.”

Silvio Kutic

CEO at Infobip

See the MetriRank CPaaS Report 2024 here.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include: 

  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 
  • Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024) 
  • Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023) 
  • Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023) 
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023) 
  • Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023) 
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)  

Infobip recognized as AIT Fraud Prevention Leader by Juniper Research

Vodnjan, Croatia, January 9, 2025 – Global cloud communications platform Infobip has been recognized as the number one provider among Established Leaders in the Artificially Inflated Traffic (AIT) Fraud Prevention market by Juniper Research. The analyst firm has ranked Infobip first of 18 vendors in its Competitor Leaderboard for AIT Fraud Detection Solution Vendors 2024.  

Juniper Research scores vendors across 11 criteria, including but not limited to their size of operations in the AIT prevention market, the extent and breadth of relevant partnerships, market coverage, and product strength. Infobip scored highly across each of these and three further categories.  
 
Overall, Infobip was ranked as the Leading firm because it offers a comprehensive solution to AIT fraud detection and prevention strategies, including its ‘Infobip Signals’ solution, which detects AIT by monitoring phone number behavior, ranges, and types. 
 
Helping set Infobip aside from others in the market is its use of artificial intelligence (AI) and machine learning (ML) algorithms to detect and block OTP traffic, ensuring automated protection for enterprises.  
 
Georgia Allen, Research Analyst at Juniper Research, said: “Infobip has a comprehensive solution to combat AIT fraud, with a significant messaging client base to inform future AIT detection and prevention strategies. Infobip’s growth into markets in North America and Western Europe is critical when considering the high levels of AIT fraud in these regions, therefore making them key regions for AIT prevention solutions. Infobip offers several AIT prevention solutions, with Juniper Research highlighting the ‘Infobip Signals’ solution as a crucial tool in blocking AIT fraud, with differing levels of aggression depending on the enterprise’s needs.” 

Juniper Research has recognized Infobip as the leading provider of AIT Fraud Prevention solutions globally for our exceptional capabilities and products. With the support of our customers who partnered with us, we brought Signals – our risk detection solution – to life. Leveraging the newest technologies, Signals has already demonstrated its impact, exposing AIT fraud hotspots worldwide and saving our customers millions of dollars. We will continue to innovate and invest in preventing AIT fraud and protecting our customers and the wider messaging ecosystem.” 

Goran Juršić

VP of Business Intelligence at Infobip


Access the report: link 

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include: 

• Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
• Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)
• Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)
• Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)
• Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)

Jan 9th, 2025
3 min read

Infobip and Telekom Business Europe partner to help businesses connect with customers

Vodnjan, Croatia, December 17, 2024 – Global communications platform Infobip and Europe’s leading enabler of B2B digitalization, Telekom Business Europe, have partnered to enhance the telco’s communication platform solutions. This new cooperation helps businesses across Europe establish an omnichannel presence and connect with customers on their preferred channels.

Nearly all enterprises are using AI-enabled communications platforms to improve their digital competitiveness, and consumers want to reach brands on their favorite channels. Therefore, businesses and brands globally must be able to reach their customers across a range of channels.

Telekom Business Europe’s cloud-based and AI-enabled communication platform, powered by Infobip, enables businesses of all sizes to improve their marketing, sales, and support by unifying their communication. The centralized communication platform offers an intuitive interface and seamless access, enabling businesses to engage with customers from any location, at any time, through their preferred communication channels, including Rich Business Messaging and Network API use cases.

Telekom Business Europe will gradually launch the solution in different national markets across Europe.

Igor Marušić, CPaaS Lead at Telekom Business Europe, said: “Our extensive partnership with global CPaaS leader Infobip will help European businesses boost their productivity and set a clear path to future growth. On top of voice and SMS, which remains the most important messaging channel and one that’s still growing, we’re now expanding our portfolio with new channels, including RCS, WhatsApp, Viber, Apple Messages, and social media. By implementing the communication platform, we’re underpinning our strength in our core channels while also creating new revenue streams and seamlessly adapting to the latest communication trends and customers’ needs for omnipresence.”

The partnership combines the strengths of both companies to create a powerful and highly versatile communication platform eco-system to help businesses improve customer experience. Moreover, our partnership accelerates digitalization in the European business-to-business market by offering new ideas and tools to the markets. This eco-system is complemented with connected chatbots, contact centers, and marketing campaign services, which are all part of the Infobip platform.”

Matija Ražem

VP of Business Development

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
  • Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)
  • Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)
  • Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)
  • Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)
Dec 17th, 2024
3 min read

New index reveals the most mature sectors for customer experiences

Vodnjan, Croatia, December 12, 2024 – A new Conversational Customer Experience (CX) Maturity Index from global communications platform Infobip reveals the maturity benchmarks for four major industries, retail and eCommerce, Telco, Finance and Healthcare.

Customer experience is a key differentiator between businesses and brands. Great customer experiences boost engagement and increase sales, while poor experiences can reduce loyalty and sales.
 
Infobip has ranked four sectors’ conversational CX maturity, for their ability to deliver outstanding customer experiences with precision and consistency, by measuring two variables:

• Journey scoring: the channel mix brands use to communicate with customers and how many use cases brands automate across these channels
• Sophistication scoring: a brand’s approach to integrating tools, platforms and tech, and communication strategy.
 

Infobip’s Conversational CX Maturity Index reveals:

SectorJourney scoreSophistication score
Retail and eCommerce6057
Telcos6357
Finance5752
Healthcare5648
scoring from 0-100

The framework enables businesses to evaluate how effectively they understand, design, and optimize every customer interaction across critical touchpoints, whether in marketing, sales, or support.  Infobip will soon launch a comprehensive Conversational CX Maturity Index that enables companies to benchmark themselves against their industry peers on their conversational maturity across use cases and technology.

Achieving conversational CX maturity is becoming a necessity for brands that want to thrive in an increasingly competitive, digital-first landscape. This means evolving from simple, reactive chatbots to sophisticated, AI-driven systems that can engage proactively and offer personalized experiences across every touchpoint. Conversational CX maturity isn’t just about keeping up with technology – it’s about putting the customer at the heart of everything brands do. Brands that invest in conversational excellence will see tangible benefits: higher customer satisfaction, increased loyalty, better operational efficiency, and a stronger competitive edge. By delivering consistent, personalized, and seamless experiences, mature brands create lasting connections that lead to higher customer lifetime value and long-term business success.”

Ivan Ostojić

Chief Business Officer

More here: infobip.com/conversational-cx-maturity-report 

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.


Recent award wins include: 

• Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
• Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)
• Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)
• Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)
• Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)

Dec 12th, 2024
3 min read