Music Tech Fest Hosts MTF Labs Together with Infobip in Croatia
Stockholm, Sweden – May 6th, 2019
Infobip epitomizes European entrepreneurship: it has built a corporate culture based on local community values combined with the knowledge of global business, it employs both locally grown and international talent, it upskills its workforce with the latest technologies including machine learning and AI, and promotes gender equality right across the board. With over 1600 employees across 61 sites around the world, and heading for 2000 staff by the end of the year, Infobip is proof that we can build global success stories in all corners of Europe firmly based on our local values.Michela Magas, MTF’s founder and innovation advisor to the European Commission and G7 leaders.
Infobip is proud to cooperate with MTF Labs and host the event in Croatia for the very first time at Infobip’s HQ in Vodnjan bringing the very forefront of innovation to our company. Innovation is the core of Infobip and we couldn’t be more excited to welcome the MTF team of world-renowned scientists and innovators to our HQ inspiring and working with our engineers.Silvio Kutic, CEO of Infobip.
LJ Rich(UK)
CJ Carr (USA)
Kelly Snook (UK/USA)
Kepler Concordia
Tim Yates (UK)
Drake Music
Martine-Nicole Rojina
Sister Moon
Mordechai Braunstein (Israel)
CyMagic
Ginger Leigh (USA)
Johanna Tano (Sweden)
Andrea Grin Cerrato (Italy)
Stefano Piermatteo (Italy)
KU Projection
About Infobip
Contact:
Andrew Dubber
Director, Music Tech Fest
Tina LoncaricGlobal Public Relations Director
everis and Infobip Partner to Offer Omnichannel Customer Experience
Madrid, Spain – April 11th, 2019– everis, a leading IT consultancy company, and Infobip, global cloud communications company for businesses and a leader in omnichannel engagement, announced a partnership that will combine the power of Infobip’s global messaging infrastructure with everis’ expertise creating the customer experience between brands and their customers.
Through this partnership, everis will offer Virtual Agents through Infobip’s wide product portfolio, providing omnichannel communications capabilities for its clients via chat apps such as Viber, Facebook Messenger, WhatsApp, and SMS, Email, Push, RCS and more. everis has years of experience, successful references and a global multi-disciplinary team.
everis also provides an instrumental product: eVA, the enterprise Virtual Agent platform: omnichannel, multi-cognitive engine and flexible. eVA helps to accelerate time-to-market with all the features required by major companies.
everis already enables Virtual Agents (Bots), powered by artificial intelligence, that cooperate and help human agents thanks to the integrations with the main customer support software. These Bots are able to communicate with users in natural language and are fully integrated with business processes.
The partnership between Infobip and everis creates an innovative platform (SaaS / OnPremises) that allows brands connect with customers through multiple channels. Infobip´s platform expand our value offer for our clients.
GUILLERMO MARTÍNEZ
Technology Partner, everis
This global collaboration makes the most of the natural synergy between the two companies by extending Infobip’s proposition with the strength combined of Virtual Agents plus Human Agents to attend to users for all the channels enabled with a complete integration in company infrastructures and processes.
Collaborating with everis gives us access to a wider client base extending our industry reach. We are thrilled to power everis solutions with a wider range of communication channels enhancing customer experience for brands, globally.
SILVIO KUTIC
CEO, Infobip
About everis
everis is an NTT DATA group company that offers business and strategy solutions, development and maintenance of technological applications, and outsourcing services. The company, which carries out its activity in the banking, insurance, industry, utilities, telecommunications, public administration, and health sectors, reached a turnover of 1.17 bn Euro in the last fiscal year. It currently has over 21,000 professionals distributed in its offices and high performance centres in 17 countries.
NTT DATA is a leading IT services provider and global innovation partner headquartered in Tokyo, with business operations in over 50 countries. Our emphasis is on long-term commitment, combining global reach with local intimacy to provide premier professional services varying from consulting and systems development to outsourcing. For more information, visit www.nttdata.com.
About Infobip
Infobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide. Infobip’s technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering in-house developed messaging platform with the capacity to reach over six billion mobile devices in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
Contact:Tina LoncaricGlobal Public Relations [email protected]: +385-99-4699-343
Infobip Enhances Security and Privacy for Uber Riders and Drivers
Dubai, UAE – March 31st, 2019 – Infobip, a global communications company for businesses, and a leader in omnichannel engagement, is helping Uber extend its safety initiatives and improve the privacy of riders and drivers through number masking technology.
Infobip’s number-masking capabilities play a crucial role in improving the way Uber drivers and riders communicate with each other by allowing personal contact details to remain completely private. The level of anonymity offered through Infobip’s technology helps ensure that riders and drivers alike feel safe and comfortable throughout the entire ride-hailing experience – from the initial request to drop off and beyond.
The feature works by connecting riders and drivers directly using a virtual phone number, enabling both parties to communicate with each other to coordinate a pick-up without revealing their personal phone numbers.
At Uber, safety is always a top priority. We’d like to thank Infobip for helping enhance the safety and privacy of our customers and drivers in the UAE – and making the overall Uber experience more comfortable and enjoyable.
RAHUL VIJAY,
Global Strategic Sourcing at Uber
Infobip recognizes that in today’s digital era, protecting one’s personal information is a key security factor and an important element in enhancing the overall customer experience.
Your personal phone number is something you don’t always share with the world, especially when it comes to interacting with businesses and ride-sharing services. We are proud to help Uber in such an instrumental way, allowing riders and drivers to feel more secure while maintaining their privacy.
SILVIO KUTIC
CEO, Infobip
Infobip is the leading company providing number masking for all Uber rides in the United Arab Emirates.
About Uber
Uber’s mission is to bring reliable transportation to everywhere, for everyone. We started in 2010 to solve a simple problem: how do you get a ride at the touch of a button? More than eight years and five billion trips later, we’ve started tackling an even greater challenge: reducing congestion and pollution in our cities by getting more people into fewer cars.
About Infobip
Infobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide. Infobip’s technology creates seamless mobile interactions between businesses and people and simplifies the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering in-house developed messaging platform with the capacity to reach over six billion mobile devices in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
Contact:Tina LoncaricGlobal Public Relations [email protected]: +385-99-4699-343
Infobip Founders Receive the Ernst and Young Entrepreneur of the Year™ Award in Croatia
Infobip To Attend World Entrepreneur of the Year ™ Awards Ceremony in Monaco Zagreb, Croatia – March 28th, 2019 – The founders of Infobip, global cloud communications company for businesses, and a leader in omnichannel engagement has been awarded the Ernst and Young Entrepreneur of the Year in Croatia.
The founders, CEO Silvio Kutic, CTO Izabel Jelenic, and Roberto Kutic, COO will present Infobip at Ernst and Young’s global awards ceremony World Entrepreneur of The Year™ in Monaco on June 5th.
Infobip’s founders were chosen by the entrepreneurs and business leaders of the Ernst and Young jury. 35 companies and 50 entrepreneurs participated this year.
Infobip, one of Croatia’s fastest growing tech companies was founded in 2006. The company has 1500+ employees in 61 offices on six continents. Its omnichannel cloud communication platform enabling business dialogue and customer experience over a multitude of channels such as Viber, WhatsApp, Telegram, VKontake, Facebook Messenger, RCS, SMS, Email, Push and more reaches over seven billion people and things in over 190 countries.
It is with great honor we accept this award, and we’d like to thank Ernst and Young in giving Infobip this recognition. We look forward to representing Croatia in Monaco showing and inspiring Croatian business leaders that our country is truly associated with world scale innovation and entrepreneurship.
SILVIO KUTIC
CEO at Infobip
The company’s global presence is an instrumental differentiator to its competition.
Infobip quickly adapts to local market conditions, our physical presence throughout our 61 offices enables us to provide understanding, superior support, and implementation on site.
ROBERTO KUTIC
COO at Infobip
Izabel Jelenic, Infobip’s CTO has led its in-house engineering and developer teams from Infobip’s start in 2006.
So many Infobippers are part of this award received tonight. None of this would have been possible without our dedicated teamwork, our ability to adjust to market conditions, tailoring to client needs, and meeting and forecasting industry trends.
IZABEL JELENIC
CTO at Infobip
About Infobip
Infobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide. Infobip’s technology creates seamless mobile interactions between businesses and people and simplifies the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering in-house developed messaging platform with the capacity to reach over six billion mobile devices in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
About EY Entrepreneur of the Year
EY Entrepreneur of the Year is a unique global program that the EY audit firm has been doing for more than 30 years and is currently being held in more than 60 countries around the world. In the previous four editions, Croatia was represented by Mate Rimac from Rimac Automobili, Alan Sumina and Zoran Vučinić from Nanobit, Đuro Horvat from Tehnix and Marko Pipunić from Žito.
Contact:Tina LoncaricGlobal Public Relations [email protected]: +385-99-4699-343
Infobip Brings Omnichannel Customer Engagement to Retailers at eTail West 2019
Palm Springs, CA- February 20th, 2019 – Infobip, a global, cloud-based communications company for businesses and a leader in omnichannel engagement is showcasing how retailers and e-commerce companies can optimize customer experience using omnichannel communications strategies including channels such as Mobile App Messaging, Email, SMS, Voice, RCS, Chat Apps and more enabled on a single platform.
The ever-evolving way retailers communicate with its customers require the customer dialogue to be relevant and over the channel the customer prefers and trusts. At eTail West, on February 19-22nd, Infobip will showcase how impactful customer journeys build engagement, loyalty and ultimately increased customer satisfaction.
Everyone in the retail industry is familiar with the fast pace of change when it comes to interaction with customers. Gone are the days when just one retailer had the product the customer was looking for. Retailers have to offer an optimal customer experience beyond product demands, where a personalized omnichannel communication approach is truly vital in building brand loyalty and return customers.
Aly Abji, Head of Sales at Infobip North America.
Whether it’s re-engaging a customer in completing an order through a Push notification over the store app, or utilizing the latest RCS technology allowing retailers to communicate impactfully with rich content, natively to customers Android phones- the use cases for each retailers’ needs are many.
Costco, one of the world’s largest chain membership warehouse brands has for example utilized chat apps for its customer dialogue. WhatsApp reaching 1.6 billion people in over 180 countries helps Costco communicate with its member customers using WhatsApp Business in Mexico and the UK, whereas in South Korea, Costco carries its customer dialogue over the chat app Kakao Talk.
˝Costco is just one example of a retailer that utilizes Infobip’s platform, where the use of chat apps varies widely depending on the region. With the power of one single platform, Costco can conveniently communicate with customers globally, on the chat app that is the most impactful for each region and country,” concludes Aly Abji.
At eTail West, Infobip will showcase live demos of RCS messaging, how a retailer can reduce cart abandonment for example, how brands can create customer care workflow while enabling two-way mobile messaging for customers and more.
On Thursday, Feb 21 at 2 PM at Track D, Aly Abji from Infobip will be holding a keynote speech for the Customer Engagement & Personalization track. On Thursday, Mr. Abji will also host two-panel discussions during eTail West. Join him in:
- Closing the Post-Purchase Communications Gap at 3 PM PST at Track D
- Overhauling Your Loyalty Program For Today’s Digital Customer at 4:15 PM PST at Track D
About InfobipInfobip powers enterprises to deliver messages across any channel, any device, at any time and anywhere worldwide. Infobip’s technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering an in-house developed messaging platform with the capacity to reach over six billion mobile devices in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
Infobip Helps Digital Marketers Optimize Messaging Using Oracle Responsys
New York, NY – February 1st, 2019 – Infobip, a global communications platform for businesses and a Silver level member of Oracle PartnerNetwork (OPN), today announced helping digital marketers optimize their dialogue with efficient Application-to-Person (A2P) SMS using Oracle Responsys cross-channel marketing. Businesses can choose an optimal partner for dialogue based on the clients’ preferences on the type of communication, delivery rate and location. The dialogue can be of transactional nature (i.e., bank account statements, code verifications, shipping and order confirmations) or promotional nature (i.e., special sales offers, coupon incentives or holiday offers).
Based on the client’s preferences, an ideal partner is chosen when a confirmation and sales acquisition process is completed within less than a minute.
Businesses that choose Infobip will benefit from our global reach of more than 190 countries, our competitive market and delivery rates, and our performance. Through our collaboration with Oracle Responsys, we will continue to help businesses achieve their marketing goals, reaching customers and clients around the world.
Silvio Kutic, CEO of Infobip
Oracle Responsys is part of Oracle Marketing Cloud, an integrated portfolio of B2B and B2C applications that empowers marketers to deliver compelling, consistent and connected customer experiences that help drive sales and increase brand loyalty. Harnessing the power of artificial intelligence, Oracle Marketing Cloud provides contextually informed, personalized experiences at scale and in real-time so marketers can reach customers wherever they are, and however, they choose to engage.
About Infobip
Infobip powers enterprises to deliver messages across any channel, any device, at any time and anywhere worldwide. Infobip’s technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 60 offices on six continents offering an in-house developed messaging platform with the capacity to reach over six billion mobile devices in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.
Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Contact:Tina LoncaricGlobal Public Relations [email protected]: +385-99-4699-343
Infobip Enables WhatsApp Business for Raiffeisenbank Customers
London, United Kingdom- January 30th, 2019 –
‘’Our main goal is to make financial services easy and convenient for our clients in any channel of choice. We believe that WhatsApp becomes a great addition to chat in our mobile app Raiffeisen-Online, which is very popular among our clients”Maria Magdeeva, Head of Remote Customers Interaction Department at Raiffeisenbank
“We are excited to provide WhatsApp Business for Raiffeisenbank. Today’s banking is all about providing personalized dialogue over the channel the customers prefer. Increased personalization has multiple and valuable business advantages for banks, where Infobip enabling WhatsApp can truly help scaling Raifessenbank’s communications, grow brand loyalty, and fuel engagement in the increasingly competitive consumer banking landscape,”Silvio Kutic, CEO of Infobip
download the Better Banking through Better Communications eBook here
About Infobip
Infobip powers enterprises to deliver messages across any channel, any device, at any time and anywhere worldwide. Infobip’s technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 60 offices on six continents offering an in-house developed messaging platform with the capacity to reach over six billion mobile devices in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
Tina LoncaricGlobal Public Relations Director
Infobip Releases New Ebook: Better Banking Through Better Communications
London – United Kingdom – January 17th, 2019
download the ebook
“From our research, it’s clear the winning financial institutions in this evolving economy are those working the hardest to modernize, humanize and personalize their customers’ offerings. The banks stepping up to the challenge, are the ones forging innovative new services that break with traditional practices. Better banking will be achieved through better communications, with a focus on implementing an omnichannel strategy for an enhanced and more personal customer experience,”Marko Koic, Marketing Solutions Manager for the Financial Industry at Infobip.
About Infobip
Tina LoncaricGlobal Public Relations Director
Infobip Is Rated Tier 1 SMS Firewall Vendor by Mobile Carriers Globally in ROCCO Research Survey
London, United Kingdom- December 20, 2018
across all categories, Infobip reached 4-5 points out of 5
The ROCCO Research Survey
Quality of Service, Threat Protection Capabilities, Knowledge of SMS Market and Trends, Transparency, and Technical Support
“Protecting your customers from unauthorized traffic is very important for both MNOs and the messaging industry. Undergoing a critical evaluation of 92 carriers receiving optimal satisfaction rates for our sGate SMS firewall and accompanying monetization consultancy, is monumental to Infobip. I am incredibly proud of the accomplishment of the ROCCO results, the teamwork and the dedication living within the Infobip Engineering Powerhouse bringing our company the realization of this success.”Silvio Kutic, CEO of Infobip
our awards at the Capacity Messaging and SMS Global Awards, including Best Anti-Fraud Solution for the
sGate
SMS firewall.
The World’s Top-rated A2P SMS Provider in the ROCCO industry survey in July 2018.
About Infobip
Infobip powers enterprises to deliver messages across any channel, any device, at any time and anywhere worldwide. Infobip’s technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 60 offices on six continents offering in-house developed messaging platform with the capacity to reach over six billion mobile devices in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.Contact:Tina LoncaricGlobal Public Relations [email protected]: +385-99-4699-343
Infobip Appoints Nathalie Lerotic Pavlik as Human Resources Director
London, United Kingdom – December 13, 2018
“I am looking forward to taking on the global position of Human Resources Director at Infobip working together to achieve its next phase of expansion and recruitment. I will channel my energy, motivation, and experience in attracting new talent and nurturing employee development as Infobip continues to deliver perpetual client success, loyalty, and superior customer experienceNathalie Lerotic Pavlik
“I’d like to extend the warmest welcome to Nathalie Lerotic Pavlik. As we are building the Infobip Engineering Powerhouse, our recruitment efforts are imperative to our success. Mrs. Lerotic Pavlik holds extensive, global experience of Human Resources in the technology sector and I am confident that her background and leadership will bring great talent to our company.Silvio Kutic, CEO Infobip
Developers and engineers will truly have the opportunity to make an impact in the world of global communications creating innovative solutions together with our customers including brands such as Uber, Viber, WhatsApp and many more. Where being part of disrupting the industry with innovative messaging solutions happens first-hand.Silvio Kutic
About Infobip
Tina LoncaricGlobal Public Relations Director