Products
Messaging
Email
Solutions and Services

TELCO

A better way to manage the telco customer experience

Drive cost efficiencies, reduce churn, and maximize your revenue streams with Infobip's programmable cloud communications platform.

REVENUE GROWTH

Maximize the value of your digital sales channels

Our cloud communications platform enables you to grow the value of your existing telecom customers and boost acquisition. Increase engagement, conversion, and revenue with an omnichannel strategy and unified management of your owned and third-party channels. 

HIGHER CUSTOMER RETENTION

Increase customer satisfaction, reduce churn

Unlock higher customer satisfaction and lower churn with a digital-first customer experience. Benefit from additional digital channels for personalized customer support, and cross-sell and up-sell campaigns to drive growth.

GREATER COST EFFICIENCIES

Enhance customer support, reduce costs

Cut operational costs and boost agent efficiency. Adopt our cloud contact center and enhanced conversational tools to reduce inbound calls and improve resolution times.

2x

better campaign performance

32%

accelerates customer service and cuts costs 32% with WhatsApp Business

20%

increase in revenue year-on-year

Infobip worked alongside Telekom Deutschland through the implementation process to ensure the creation of a rich media marketing campaign to convert many of our customers into Spotify Premium users. The team at Infobip brought together the understanding of the campaign objectives and technology expertise, allowing us to efficiently communicate via RCS Business Messaging, the same way we would interact with friends.

— Thomas Welzel, Senior Proposition Manager Messaging, Deutsche Telekom

Adding self-service options over WhatsApp helped us reduce costs by 32% and gave us a Net Promoter Score of 80/100. Our customers are very satisfied.

— Saad Iqbal, Head of Automation, Jazz

Our partnership with Infobip has allowed Hrvatski Telekom to offer its enterprise clients a full solution – telco services and messaging solutions – empowering them to fully manage their customer communication. Revenue increase of 20% and a 10% growth in customer interactions illustrate the efficiency of the partnership.

— Ivana Beli Oštarčević, Director of ICT Portfolio Sector, Hrvatski telekom

Better telco customer experiences. Better business outcomes.

Engage customers

Proactively reach customers on their preferred channels, in the right moment.

Activate

Simplify set-up with a chatbot that can handle verification, SIM registration, and more.

Improve usage

Reduce effort and allow your customers to self-serve for rapid responses.

Support

Unify customer data and manage all your channels through one interface.

Grow

Turn positive experiences into an opportunity to share personalized offers.

Telco transformation in a box

Our modular, flexible, and integrated solutions help telecom companies large and small to connect better with their customers – across any channel, any device, anytime, anywhere in the world.