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TELCO

A better way to manage the telco customer experience

Drive cost efficiencies, reduce churn, and maximize your revenue streams with Infobip's programmable cloud communications platform.

REVENUE GROWTH

Maximize the value of your digital sales channels

Our cloud communications platform enables you to grow the value of your existing telecom customers and boost acquisition. Increase engagement, conversion, and revenue with an omnichannel strategy and unified management of your owned and third-party channels. 

HIGHER CUSTOMER RETENTION

Increase customer satisfaction, reduce churn

Unlock higher customer satisfaction and lower churn with a digital-first customer experience. Benefit from additional digital channels for personalized customer support, and cross-sell and up-sell campaigns to drive growth.

GREATER COST EFFICIENCIES

Enhance customer support, reduce costs

Cut operational costs and boost agent efficiency. Adopt our cloud contact center and enhanced conversational tools to reduce inbound calls and improve resolution times.

20%

increase in revenue year-on-year

32%

accelerates customer service and cuts costs 32% with WhatsApp Business

225%

increase in customer engagement

Our partnership with Infobip has allowed Hrvatski Telekom to offer its enterprise clients a full solution – telco services and messaging solutions – empowering them to fully manage their customer communication. Revenue increase of 20% and a 10% growth in customer interactions illustrate the efficiency of the partnership.

— Ivana Beli Oštarčević, Director of ICT Portfolio Sector, Hrvatski telekom

Adding self-service options over WhatsApp helped us reduce costs by 32% and gave us a Net Promoter Score of 80/100. Our customers are very satisfied.

— Saad Iqbal, Head of Automation, Jazz

We want to bridge the communication gap with our users via a communications channel that is native to them. A solution to this has been made possible with WhatsApp for Business, thanks to our partnership with Infobip.

— Ryan Saddi, Integrations Lead, Anghami

Better telco customer experiences. Better business outcomes.

Engage customers

Proactively reach customers on their preferred channels, in the right moment.

Activate

Simplify set-up with a chatbot that can handle verification, SIM registration, and more.

Improve usage

Reduce effort and allow your customers to self-serve for rapid responses.

Support

Unify customer data and manage all your channels through one interface.

Grow

Turn positive experiences into an opportunity to share personalized offers.

Telco transformation in a box

Our modular, flexible, and integrated solutions help telecom companies large and small to connect better with their customers – across any channel, any device, anytime, anywhere in the world.