Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
A LEADER AGAIN
2025 Gartner®
Magic Quadrant™
for CPaaS
Positioned furthest for our Completeness of Vision!
Build any use case or conversational scenario
Easy-to-use cloud products for marketing, sales, and support
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot .
-
4.4
customer satisfaction rate . -
71%
increase in unique users . -
138%
increase in leads .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
-
90%
of global calls anonymized .
UNICEF: Turning caring people into regular givers with omnichannel customer engagement .
-
7.8%
increase in donor retention . -
33.3%
decrease in churn rate . -
4%
conversion rate on cart abandonment flow .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
-
20%
reduction in cost .
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Stay on top of every tech trend: Explore our resources
WhatsApp for customer service: Best practices 2025.
Learn how to use WhatsApp for customer service with chatbots, automation tools, and retail-focused software to deliver real-time customer support.
- Blog.
- customer service.
- whatsapp business platform.
- Trends and Insights.
- WhatsApp Business.
- Customer Service.
WhatsApp Business blocked: Reasons & how to unblock.
Learn why your WhatsApp Business account is blocked, how to unblock it, and avoid future issues like spam or policy violations.
- Blog.
- Best Practices.
- WhatsApp Business.
WhatsApp sales: Funnels, CRM integration, and automation.
Learn how to use WhatsApp for sales with CRM integration, automation tools, and funnel strategies to boost conversions and streamline outreach.
- Blog.
- Best Practices.
- WhatsApp Business.
- Sales.
- Martech.
How WhatsApp vs Messenger compare for business communication.
If you have ever compared WhatsApp vs Messenger for business, this guide is for you. See how each app helps you connect with customers and how Infobip simplifies it all in one place.
- Best Practices.
- WhatsApp Business.
- Conversational experience.
WhatsApp with CRM: How to integrate and scale customer relationships.
Connect WhatsApp Business Platform to your CRM to streamline marketing, sales, and support. Automate, personalize, and report ROI with Infobip.
- Blog.
- Best Practices.
- WhatsApp Business.
How mobile push authentication is redefining security in banking.
Banks are redefining security with mobile push authentication. Learn how Infobip helps financial institutions deliver secure, compliant, and real-time fraud prevention through seamless in-app verification.
- Blog.
- Awareness.
- Mobile & web push.
- signals.
- Authentication.
WhatsApp opt-in: Policy requirements, strategy & examples.
Learn everything you need to know about WhatsApp opt-ins, why they are important, and how to successfully collect messaging consent from customers.
- Blog.
- Best Practices.
- WhatsApp Business.
- Marketing.
Send bulk WhatsApp messages: How to scale outreach compliantly .
Send WhatsApp messages at scale compliantly. Learn about opt-ins, approved templates, 24-hour replies, automation, and analytics to reach customers effectively.
- Blog.
- Best Practices.
- WhatsApp Business.
Galdon Data: Turning listening into powerful customer engagement.
From large-scale public sector integrations to AI-powered engagement tools, discover how Galdon Data proves that meaningful technology starts with listening and ends with trust.
- Blog.
- Inspiration.
- Conversational experience.
- Spotlight.
Bob Group: Building the future of eCommerce.
Learn how Bob Group is rethinking how logistics, payments, and communication work together to serve a diverse, digitally evolving population.
- Blog.
- Best Practices.
- eCommerce.
- Spotlight.
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