SMS advertising that drives engagement & conversions

SMS advertising gives you a fast, reliable way to connect with people on their mobile phones and get results you can track. From time-sensitive offers to loyalty campaigns, Infobip provides the tools and reach you need to make every message count whether part of a broad marketing strategy or focused text message marketing efforts.

Why SMS advertising still delivers

SMS continues to outperform many modern marketing channels because of one simple fact: people read their texts. On average, short message service (SMS) messages have a 98% open rate and a response rate of 45%, far higher than email’s 20% open rate and 6% click-through rate. That makes SMS one of the most effective ways to reach customers in real time.

What additionally sets SMS apart is simplicity. Unlike social media ads or emails, text messages don’t get lost in spam or filtered by algorithms. They go straight to the inbox, even without the Internet. 90% are read within three minutes, making them perfect for flash sales, order updates, or urgent reminders.

SMS is also flexible enough to support a range of goals. Brands use it for everything from one-time promotions to recurring engagement flows. It fits easily into cross-channel strategies and works well alongside email, chat apps, or customer service tools.

Why choose Infobip for SMS advertising

Infobip offers a complete set of messaging services for sending text messages as part of your SMS advertising campaigns. This includes everything from the first opt-in to tracking performance after the campaign.

Built for global delivery

Infobip’s infrastructure connects directly with mobile networks in over 190 countries. That means your campaigns get through quickly and reliably, even in markets with complex regulations or delivery challenges.

Compliance built for scale

Infobip includes built-in features that help you comply with local and global messaging regulations, including GDPR and TCPA. Opt-in management, unsubscribe handling, and message templates support legal and ethical engagement.

Seamless integration with marketing platforms

Connect SMS with your CRM, CDP, eCommerce platform, or automation tools to deliver consistent experiences across channels. Send automated personalized messages triggered by user behavior, purchases, or campaign flows.

Local support with a global mindset

Running a campaign in one country is hard enough, doing it across regions takes experience. Infobip’s teams operate in more than 75 offices worldwide, offering guidance, onboarding, and hands-on help tailored to your market.

Core features of our SMS advertising platform

Infobip’s robust platform is built for modern marketers who need flexibility, performance, and precision.

Global delivery network

Reach mobile devices worldwide using high-throughput SMS routes that ensure message deliverability and quality.

Automated text messages

Set up automated campaigns triggered by real-time customer behavior or key lifecycle events. Perfect for onboarding sequences, reactivation flows, and promotional pushes.

Segmentation and personalization

Deliver relevant content to each audience using attributes such as location, behavior, past purchases, and preferences.

Real-time analytics and reporting

Monitor performance as it happens. Use A/B testing and dashboards to refine your marketing strategies and boost conversion rates.

Regulatory compliance

Manage opt-ins, consent, and message frequency to meet local and international requirements, all from within the platform.

Omnichannel capabilities

Combine SMS with other messaging services, such as email, push notifications, WhatsApp, and chat apps, to create unified customer journeys.

Use cases for SMS advertising

The value of SMS advertising is in how businesses use it to solve real problems and connect with real people. With Infobip, global brands and public institutions alike turn text messages into action using flexible marketing services tailored to every stage of the customer journey.

Retail and eCommerce

Shoppers are always on the move, and timing is everything. Retailers use SMS to send last-minute deals, product drop alerts, and personalized loyalty rewards, right when customers are most likely to buy. Whether it’s a weekend sale or a back-in-stock reminder, SMS keeps revenue opportunities from slipping away.

Romania’s leading online retailer, eMAG, partnered with Infobip to streamline its customer journey. By integrating SMS, email, and push notifications, eMAG provided timely updates on orders and personalized product recommendations. This approach improved customer satisfaction and reinforced eMAG’s position as a top eCommerce platform in the region.

Banking and financial services

For banks and fintechs, trust matters just as much as timing. Infobip helps financial institutions deliver targeted campaigns that promote card upgrades, credit products, and financial services while keeping every message secure and compliant. With dynamic segmentation, offers feel personal without crossing the line.

Fintech leader Mukuru leveraged Infobip’s messaging platform to improve customer communication and increase digital wallet usage across Southern Africa. By streamlining SMS and WhatsApp opt-ins and automating key notifications, Mukuru saw a 92% message read rate and significantly reduced support costs.

Telecommunications

Mobile operators use Infobip to keep customers informed and engaged, from plan renewals to add-on promotions. By tapping into behavioral insights, telecom brands can deliver more relevant, frequent, and likely-to-convert campaigns.

Croatia’s largest telecom provider, Hrvatski Telekom, partnered with Infobip to enhance enterprise messaging through reliable A2P SMS services. By enabling direct, real-time communication between Croatian businesses and their customers, the partnership helped drive higher engagement and response rates. This approach improved service efficiency and strengthened customer relationships across multiple industries.

Transportation and logistics

Courier services use automated SMS messages to confirm time slots, notify delays, and even upsell express shipping.

Tickets Travel Network (TTN) uses Infobip’s SMS platform to deliver real-time travel updates, such as flight changes, railway details, and ticket confirmations, directly to passengers’ phones. By reaching travelers in over 90 countries without relying on internet access, TTN reduced customer service workload by 50% and improved traveler satisfaction.

Public sector and healthcare

Healthcare organizations and governments use Infobip to promote seasonal campaigns, preventive care programs, and public safety alerts, reaching communities quickly and reliably.

How to get started with SMS advertising on Infobip

Launching SMS advertising with Infobip is straightforward. Whether you’re starting from scratch or migrating from another provider.

1. Sign up and set up your workspace

Create your account and access our SMS dashboard, templates, and automation tools. You can also connect Infobip to your existing marketing platforms via APIs or integrations.

2. Upload your contacts and define segments

Import your contact lists, apply filters, and group audiences based on behavior, location, or engagement history. Infobip supports custom fields and consent tracking for targeted messaging.

3. Create, send, and optimize your campaigns

Use our campaign builder to compose your message, schedule sends, and track results in real time. Automated text messages, performance reports, and delivery feedback help you refine your strategy with every campaign.

Text message advertising continues to deliver unmatched results, especially when supported by powerful tools, scalable infrastructure, and expert support. With Infobip, you can reach customers in real time, improve marketing strategies, and deliver measurable business value.

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