What is a text message signature & why it matters

Clarity and trust shape effective business messaging. And sometimes, the smallest detail makes the biggest difference. 

Much like email signatures, SMS sign-offs help recipients instantly recognize who’s reaching out. But with just 160 characters to work with, every letter counts.  

A good SMS signature turns a quick message into a branded, trusted touchpoint. It is perfect for customer support reps, sales managers, or anyone running a campaign at scale. 

In this guide, we’ll break down: 

• What makes an effective SMS signature 
• Why it matters in modern business messaging 
• How to implement signatures across devices and platforms 
• Real examples, best practices, and Infobip-specific features 

What is a text message signature? 

While email signatures are often longer and include elements like logos, job titles, and social links, SMS signatures need to be much more concise due to the 160-character limit of standard text messages. 

In a business context, the purpose of a text message signature is threefold: 

• Identity: Let recipients know who is messaging them (e.g., company or agent name). 
• Professionalism: Add polish and consistency to every communication. 
• Branding: Reinforce brand presence and voice, even in short messages. 

Example: 

• –Emma | FlexFit Support
• –Luna Spa | Book now: company.com

Inserting SMS signatures to text helps customers instantly recognize and trust your messages, especially in high-volume campaigns or when multiple agents or teams are involved. 

Why should businesses use text message signatures? 

Besides signing off, text message signatures strengthen your brand and improve communication clarity in every SMS. Adding a consistent text signature is a small step with a big impact, especially across support, marketing, or sales communication. 

This is why they matter for modern businesses: 

Build instant trust 

Customers are more likely to engage when they know who’s messaging them. A simple signature confirms identity, reduces confusion, and prevents messages from being mistaken for spam. 

Ensure brand consistency 

A standardized SMS signature keeps tone and formatting aligned across all departments, agents, and campaigns. 

Add professionalism 

Even in brief conversations, a signature shows attention to detail and gives every interaction a polished, reliable feel. 

Provide essential information 

Signatures can include your business name, short link, or callback number, saving recipients the trouble of searching for it. You can even include a link directly in your signature. 

Boost response and engagement rates 

A familiar sign-off builds recognition over time, making customers more likely to open and reply to future texts. 

Example: 

• –Maya | Bloom Dental Care 📞 555-123-4567
• –YourTeam@NextMove Real Estate

How to add a text message signature on iPhone 

Unlike some Android devices or business messaging platforms, iPhones don’t support native SMS signature settings. But you can still create a fast, professional workaround using Apple’s Text Replacement feature. 

If you’re learning how to add a signature to text messages on iPhone, this is a helpful method to set up a reusable SMS signature on your iPhone: 

1. Go to Settings > General > Keyboard 
2. Tap Text replacement 
3. Tap the + icon to add a new shortcut 
4. In the Phrase field, enter your full signature (e.g., “–Sarah from Bloom | www.bloomstore.com” 
5. In the Shortcut field, enter a short trigger (e.g., “/sig” or “@@”) 
6. Tap Save 

Now, whenever you type your shortcut (e.g., “/sig”) in a text message, it will automatically expand into your full signature. 

Pro tips for iPhone SMS signatures: 

• Keep it short; SMS character limits apply. 
• Use clear branding (name, team, or company). 
• Avoid emojis if communicating in regulated industries. 
• Combine with other shortcuts (like pre-approved replies) for quick, consistent messaging. 

How to add a text message signature on Android 

Unlike iPhones, some Android devices allow you to add SMS signatures directly in the default messaging app. However, support varies depending on the phone brand and Android version. 

To set up a signature on supported Android devices: 

1. Open the Messages app. 
2. Tap the menu icon (three dots) and go to Settings. 
3. Select Text message (SMS) settings or Advanced settings. 
4. Look for SMS signature or Add signature. 
5. Toggle the feature on, then enter your desired signature (e.g., “–Alex | Zen Autos”). 

Your text signature will now automatically appear at the end of every new SMS message. 

If your device doesn’t support built-in SMS signatures, use the Text Replacement or Personal Dictionary workaround: 

1. Go to Settings > System > Languages & Input > Personal Dictionary. 
2. Select your language. 
3. Tap + to add a new phrase. 
4. Add your full signature as the phrase (e.g., “–Lisa from FinPro”). 
5. Use a short keyword (e.g., “sig1”) as the shortcut. 

When composing an SMS, typing your shortcut will insert your full signature automatically. 

Bonus tip for both iPhone and Android users: 

For advanced needs like personalized sender names, automated signature used in campaigns, and consistency across teams, consider Infobip Conversational Experience Orchestration Platform (CXOP). 

Examples of business SMS signatures 

A great SMS signature builds trust, reinforces your brand, and ensures professionalism, all without overwhelming your message. Below are real-world-ready examples for different industries, tones, and use cases. 

Professional and corporate 

For financial services, legal, healthcare, or B2B industries where credibility is key: 

• Emma, [Company] 
• Dr. Patel | [Company] 
• Michael, Client Relations | [Company] 

Friendly and conversational 

For retail, hospitality, or lifestyle brands where approachability matters: 

• Jess from [Company] 
• Team [Company] 😊 
• Thanks! –Luca @ [Company] 

Short and efficient 

For internal use or quick transactional messages: 

• HR Bot 
• Helpdesk | IT 
• Order Team | [Company] 

With contact information 

Useful when you want recipients to easily call or reply: 

• Tom | Zen Autos | 555-890-4567 
• Customer Care | reply HELP anytime 
• Mira | [email protected] 

Personalized with dynamic fields 

Automated and CRM-integrated signatures used at scale: 

• {{agent_name}} | {{team_name}} 
• {{store_manager}} | {{branch_city}} 
• {{user_first_name}}, we’re here if you need us. –{{brand_name}} 

Best practices for effective text message signatures 

A great SMS signature should feel natural. Here’s how to create one that improves your message without overwhelming it: 

Keep it short and readable

Aim for 15–35 characters to leave room for your actual message. Make sure they complement your tone and purpose, whether it’s nurturing, informative, or action-driven. 

Match your brand voice 

Your signature should feel consistent with the rest of your brand communications; formal, friendly, or playful. 

Add a human touch 

Include a name or role whenever possible to make your message feel personal and trustworthy.  

• “–Sarah from Bloom” works better than “–Team.” 

Use formatting strategically 

Simple separators like dashes, pipes (|), or emojis can help break up the text and boost clarity, but avoid clutter. 

Example: 

• DO: –Dani | Customer Support
• DON’T: ***** Dani, CS Dept *****

Include relevant contact options 

If your goal is to prompt a reply or a call, include a phone number or instruction. 

Example:

• –Mike | 800-555-6789

Avoid all caps and excessive emojis 

These can come off as spammy or unprofessional. One relevant emoji is fine, five is too much. 

Personalize at scale with dynamic fields 

Automate personalization using customer data, such as first name, agent name, store location. 

Example: 

• “–{{agent_name}} | {{brand_name}}” becomes “–Sophia | PetPlus”

Test for different audiences 

A/B test your SMS messages with and without personalized signatures to find out what drives higher replies or conversions in different segments. 

You can also create signature templates to standardize style across agents while allowing individual personalization. This can save time while maintaining brand quality. Follow these tips, and your SMS signature will quietly build trust, clarity, and connection in every message. 

Text message signature FAQs