Infobip Messaging Trends 2022/23
Our lives today are more digital than ever
We analyzed over 153 billion interactions that took place on our platform in the first half of 2022 compared to the first half of 2021 to learn the current trends in business-to-consumer communications.
Download the report to find out:
- What are the most popular channels in B2C communication – globally and across regions
- The role digital channels and cloud solutions play in customer engagement and support
- How industries have evolved with today’s technology to meet consumer demands
Increase in number of interactions on digital channels
of contact center and chatbot interactions were on WhatsApp
increase in SMS interactions
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