Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2026

Discover the current trends in business communication based on 628 billion mobile channel interactions that took place on our platform in 2025 and a review of the 3.8 trillion messages exchanged over the past 20 years.

Deep dive into report highlights
Blog header graphic with the headline “What is branded text messaging? SMS + RCS explained” on a dark background. On the right, a person is holding a smartphone while message notifications appear, including a branded sender name “BIPSHOP” and an unbranded phone number, both delivering the same shipping confirmation. Infobip logo is displayed in the bottom-left corner, highlighting branded messaging use cases.

Posted onJune 10, 2026.

Branded text messaging: Sender IDs & RCS profiles.

Learn how branded SMS and RCS Business Profiles display your company name instead of a number, and why it matters for open rates and trust.

Maybank Philippines

Posted onJune 10, 2026.

Maybank Philippines: Powering consistent, customer-centric banking across channels .

Learn how Maybank Philippines is building a future-ready omnichannel strategy in a mobile-first market to deliver fast, simple, and secure experiences.

Posted onJune 9, 2026.

What is branded calling? Branded Caller ID explained .

Discover branded calling and how it can boost answer rates and trust in the face of fraud attacks while increasing your brand’s cost savings.

Blog header image for an Infobip post on chatbot benefits.

Posted onJune 2, 2026.

Benefits of chatbots for business and customers: The complete guide.

Discover the real benefits of chatbots built on an enterprise platform: 24/7 omnichannel support, 60% cost reduction, CDP-powered personalization, and AI agent escalation. With customer results, industry examples, and a full FAQ.

A woman standing on a city street smiles at her phone. Surrounding her are six orange rounded icons representing communication channels used in customer retention: chat message, mobile notification bell, WhatsApp, Viber, email, and a tap gesture icon. The background is black with abstract shapes, emphasizing omnichannel engagement and the importance of meeting customers on their preferred platforms.

Posted onJune 2, 2026.

Customer retention strategies 2025: 20+ ways to grow customer lifetime value.

Customer retention strategies that actually work. 21 tactics covering onboarding, personalization, loyalty programs, win-back campaigns, and churn prevention.

Stylized graphic of two phones with speech bubbles containing encrypted-looking text, set against a geometric background.

Posted onJune 1, 2026.

Gibberlink: AI’s secret language explained (2026 update).

Learn how Gibberlink works, where it fits in the 2026 AI agent protocol stack, and what it means for enterprises building agentic workflows.

esim vs standard sim

Posted onJune 1, 2026.

eSIM vs SIM card: Differences, pros and cons.

What is an eSIM, how is it different than a standard SIM, and what are the pros and cons? Learn this and much more!

Featured image for spotlight blog written by Infobip featuring Infinum and showcasing Željko Plesac the Partnership Director from Infinum as well as both companies' logos.

Posted onMay 29, 2026.

Infinum: Why communication belongs in the blueprint, not the backlog.

Banks have been digitizing for 50 years. But according to Infinum, most are still making the same mistake: building trust and communication as an afterthought.

Header image for blog on messaging app usage in different countries

Posted onMay 29, 2026.

Most popular messaging apps by country.

We have compiled and analyzed data from multiple sources to formulate what we believe is the most definitive and accurate list of global penetration rates for the most popular messaging apps.

Featured image for McDonald's Brazil x Infobip spotlight blog, showcasing Mateus Porto, Head of Digital at McDonald's Brazil and the blog title: McDonald’s Brazil: Beyond the golden arches into a new era of CX innovation

Posted onMay 28, 2026.

McDonald’s Brazil: Beyond the golden arches into a new era of CX innovation.

Golden arches. Smarter conversations. Find out how McDonald's Brazil is using WhatsApp Business and chatbot automation to turn every order into a personalized experience.

Person sitting in an airport terminal using a smartphone, with an on-screen notification that reads: "URGENT! Flight 345 to Paris has been delayed. Your new gate number is 32A and the departure time is 16:30. We apologize for this inconvenience – get access to our lounge while you wait with this voucher: Lounge Voucher.pdf, 2 MB PDF."

Posted onMay 27, 2026.

How to improve airline disruption management and crisis communication .

Airlines are facing constant disruptions. Learn how communication platforms enable effective airline crisis communication and disruption management with real-time passenger updates.

A smiling woman carrying shopping bags and holding a smartphone, with the text: Build AI chatbots without writing a single line of code

Posted onMay 26, 2026.

No-code chatbot builder: How to build AI chatbots without coding.

Build AI chatbots without writing a single line of code. Learn what no-code chatbot builders can do, which features matter for enterprise teams, and how platforms like AgentOS let you deploy across 15+ channels from a single visual builder.