Enhance your customer service with few resources – AI engagement without the heavy costs
Discover how to improve customer service using AI and automation — we’ll talk about some of the AI solutions we have implemented with some of our clients and the benefits brought to them.
In this session, we’ll walk you through real examples of how our clients have successfully implemented AI solutions without breaking their budget — enabling them to:
Handle more enquiries with fewer resources
Free up teams to focus on what matters
Provide 24/7 support that customers love
Watch now!
Speakers
Tomislav Smiljanić Principal Product Manager, Infobip
Tomislav Smiljanic is Group Product Manager at Infobip. His past career experience consist of working for various companies from Telecom and IT security industries. In the recent years at Infobip he is involved in development of the products related to Internet of Things, Chatbots and Contact Center. Currently he is leading a team of product managers mostly focusing on improvement of Contact Center experience from the self service, automization, analytics and AI perspective.
Tomislav Smiljanić
Principal Product Manager, Infobip
Silvio has been the visionary and driving force behind Infobip’s growth and strategic focus since he founded the company in 2006. With COO Roberto Kutić and CTO Izabel Jelenić, he helped bootstrap the company from zero to $1bn in revenue just 14 years later with no external investment
Julian brings ten years of experience working with leading global technology businesses. As Senior Product Marketing Manager at Infobip, Julian is responsible for bringing innovative, new products to market that empower businesses whilst driving adoption and advocacy.
He is the visionary and leading force of what has become one of the world’s top-performing communication platforms. He is instrumental in leading and nurturing the rapidly growing Infobip development team.
David Livermore Business Lead, Infobip
David Livermore is one of the Business Leads at Infobip covering Australia and New Zealand. David has over 20 years of experience in the banking, insurance and technology spaces holding a variety of leadership, account management, strategy and business transformation roles. David is responsible for the establishment of new client relationships and the management of a diverse group of clients covering the Enterprise, Platform and Wholesale spaces.
David Livermore
Business Lead, Infobip
He has been instrumental in Infobip’s growth and success, applying his background in business management and technology to scaling the platform globally. With co-founders CEO Silvio Kutić and CTO Izabel Jelenić, he helped bootstrap the company from no turnover to $1bn in just 14 years.
