Infobip selects Clerk Chat as Voice AI partner to innovate customer communications

The collaboration will deliver next-generation conversational experiences across customer journeys for enterprise clients

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Vodnjan, Croatia – September 24, 2025 – Global cloud communications platform Infobip has selected Clerk Chat as its top tier Voice AI partner. This partnership will integrate Clerk Chat’s advanced conversational AI technology into Infobip’s global Voice infrastructure, which processes over 100 billion minutes of conversations annually across more than 195 countries.  

The integration will enable enterprises to deliver seamless, intelligent voice interactions at unprecedented scale. It helps automate complex customer conversations while maintaining the human touch that drives meaningful engagement and satisfaction. 


We’re entering a new era where conversational AI is not just about automation, it’s about creating genuinely helpful, contextually aware interactions that customers engage with. Clerk Chat’s sophisticated natural language processing and conversational intelligence offer complements our mission to make every customer touchpoint more meaningful and effective.”

Ervin Jagatić

Business Lead AI at Infobip

The partnership has already had success with the NFL’s, the Los Angeles Rams. With Clerk Chat and Infobip, the team launched the 2025-2026 season schedule to more than 10,000 fans who could purchase game-day tickets all within one channel where Infobip enabled RCS. The team saw 60% growth in ticket sales and a 70% lift in engagement compared to traditional SMS. 

Infobip and Clerk Chat’s broader partnership addresses growing demand from enterprises for scalable voice solutions that can handle complex queries, provide personalized responses, and seamlessly integrate with existing customer service workflows. Early voice AI deployments have demonstrated remarkable results, including: 

  • 87% reduction in average call resolution time 
  • 94% customer satisfaction scores for AI-assisted interactions 
  • 3x increase in first-call resolution rates 
  • 60% decrease in agent workload for routine inquiries 

Infobip will integrate Clerk Chat’s Voice AI technology across its comprehensive suite of solutions, including omnichannel messaging, contact centers, analytics and insights, as well as personalized marketing campaigns.  


Infobip’s global reach and deep understanding of customer communications make them the ideal partner for scaling our Voice AI innovations. Together, we’re not just improving call centers, we’re reimagining how businesses build relationships with their customers through every conversation.”

Alexander Haque

Co-founder and CEO at Clerk Chat

The integrated Voice AI solutions will be available to select Infobip customers immediately, with full global deployment planned throughout 2026.  

Businesses across industries, from financial services and healthcare to retail and telecommunications, will benefit from enhanced customer experiences, operational efficiencies, and data-driven insights that drive growth. 

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.  

Recent award wins include:

  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the third consecutive year. In 2025, positioned furthest in Completeness of Vision (July 2025) 
  • Infobip named among Top 75 in Fortune’s Europe’s Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025) 
  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) 
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) 
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) 
    Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)

About Clerk Chat 

Clerk Chat is a conversational AI company specializing in intelligence solutions for enterprise customer service and engagement. Its advanced natural language processing technology enables businesses to automate complex conversations while maintaining authentic, helpful interactions that customers value. Trusted by innovative companies worldwide, Clerk Chat is transforming how organizations connect with their audiences through voice and messaging.