Vodnjan, Croatia, February 26, 2025 – Global communications platform Infobip has been ranked an established leader among 22 vendors in the Juniper Research Conversational AI Leaderboard 2025. Infobip’s “strength and experience in the messaging sector will help it to become a prominent player for conversational artificial intelligence (AI) deployment across messaging channels.”
The Conversational AI Leaderboard evaluates vendors based on factors including capacity & capability, product & positioning and market presence.
According to Juniper Research, Infobip’s AI Hub, “with its advanced analytics and generative AI features across the core portfolio”, will be key to Infobip’s growth in the market.
Infobip can leverage its enterprise client base, with the potential to expand messaging solutions into conversational AI services.
The report emphasizes Infobip’s growth in North America and West Europe as crucial for conversational AI success, aligning with the expected increase in enterprise adoption in 2025.
Molly Gatford, Senior Research Analyst at Juniper Research, said: “Infobip receives high ratings in all areas: capacity & capability, product & positioning, and market presence. The implementation of Infobip’s AI Hub, its templated, gen-AI use cases, and its expansion in key regions will all support its growth in the conversational AI market.”
Juniper Research predicts the conversational AI market will grow from $14.6 billion in 2025 to over $30 billion by 2029, driven by tech advancements, lower costs, and rising consumer demand. Agentic AI will enhance automation, improving messaging, personalization, and security. Intent and sentiment analysis will be key for enterprises.
Juniper Research underscores our commitment to providing cutting-edge services, recognizing Infobip as a leading figure in the conversational AI market. We offer omnichannel messaging across different communications channels and SaaS applications, including AI Hub, people CDP, conversations, moments and answers. Anticipating AI’s growth in 2025, we will continue innovating and delivering services that ensure seamless, personalized solutions for enterprises”.
Silvio Kutić
CEO at Infobip
See Juniper Research Conversational AI Leaderboard 2025 here: https://www.infobip.com/analyst-reports/juniper-research-ranks-infobip-as-an-established-leader-in-the-conversational-ai-leaderboard
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Recent award wins include:
- Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025)
- Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
- Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
- Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
- Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
- Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
- Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)
- Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)