Portal 2.0 Preview: The Next Generation of Customer Interaction
We’ve made a big step in improving the experience of our Portal to give you a unique and immersive OMNI experience across channels your customers are using. By making the Portal smarter and more intuitive, it will be even easier for you to organize and track your communication efforts based on the preferred channel, time and message of your customer. The upgrade to the improved Portal will occur on 15. January 2019. In the following weeks, we will send you additional information on the process.
WHY did we improve the Portal?
Our vision of creating a unique OMNI experience for your customers has pushed us one step forward. As we were adding more and more channels of communication, we recognized the need for a more simplified and unique approach to managing your interaction with customers regardless of the channels used.
So what are the main improvements we did?
All your activities are now present in the three main modules, Target, Communicate and Analyze. Portal navigation is now always visible and accessible, making orientation easier. Campaign creation, regardless of the channels, is now in one module. Reporting and logs for all your channels are now in one place.
Take a sneak peek at the new module organization in the image below.
Focus on three main modules
To ease and improve your usage of the Portal, we’ve designed three main modules to simplify user navigation. All of your activities will be built around, Target, Communicate and Analyze. Target will serve as an extension of your CRM, helping you segment your audience based on various characteristics. You will be able to sync your CRM with the Target module over API to speed up the communication efforts organization. It will also help you track all data across channels to create a unified customer profile, targeting your customers over their preferred channel, at the right time and the right location. Communicate is designed to be a central hub for all of your communication activities, grouping them in a single location. You will be able to build campaigns regardless of the channel or channels and track them in a single, easy to use, module. All communication organization efforts will have the same look and feel so your learning curve to use more channels of communication will be very short. Analyze will help you track the results of your customer interaction. All the channels you are using will now have a central dashboard where you will get an overview of the traffic, expenses, delivery rates, and recent campaigns. Reports will now enable you to export more specialized reports depending on your area of work. You will be able to export reports for specific campaigns, check the traffic performance and/or specific report for financial reports like message price or total expenses. All of these modules will be supported by short video and text tutorials which you can find in the LEARN tab.
The image below shows the channel dashboard which will give you all the traffic info in one place.
Infobip Scores Multiple Awards at Capacity Messaging & SMS Global Awards
London, United Kingdom – November 28, 2018
2018 Messaging & SMS Global Awards hosted by Capacity Media.
Best Messaging API, Best Messaging Innovation-Carrier Solution, Best Anti-fraud innovation
Best SMS/A2P Provider for the EMEA region.
These four awards present a true celebration of our dedication of building world-class messaging solutions. We have proven to the industry that we are offering superior mobile messaging solutions to businesses globally where safety is always a top priority. Although leaders in our industry, we are constantly evolving, focusing on innovation enhancing our cloud communications platform further always delivering to the needs of today’s enterprises. I am incredibly proud of the Infobip teamwork, our wide range of talent within our company that contributes to the acknowledgment of these awards. It truly inspires us to continue pushing for new breakthroughs in mobile communications.
silvio kutic – CEO, Infobip
“I’d like to congratulate all of our winners and thank you to all of those who submitted entries this year, we had some excellent submissions.Sophia Simpson
About Infobip
Contact:
Tina LoncaricGlobal Public Relations [email protected] Tel: +385-99-4699-343
Infobip Receives Best Messaging Solution Award by Mobile Business Excellence Awards in Malaysia
Kuala Lumpur, Malaysia -11/16/2018- Infobip, the global communications platform for businesses has received the recognition of the Best Messaging Solution by the Mobile Business Excellence Awards (MBEA).
The Best Messaging Solution award honors Infobip’s enablement of WhatsApp Business that allows enterprises to reach as many as 1.6 billion potential customers in over 180 countries over WhatsApp. Businesses can offer personalized dialogue and communications including media content, high-resolution images, text, file and document sharing.
A mid-sized to large business can, once customers opt-in, utilize WhatsApp Business for a wide range of customer-centric messages and inquiries including booking confirmations, flight status updates, banking transaction alerts, bonus card status info, activation codes, and payment reminders to name a few.
MBEA is an annual recognition award program jointly organized by Malaysian Mobile Content Providers Association and Elite Expo Sdn. Bhd. MBEA acknowledges the excellent achievements of individuals, entrepreneurs, SMEs, and multinational entities. This award assesses the level of creativity, innovations, developments, and contributions of industry players to the mobile business industry. Judging benchmark is based on stringent quantitative and qualitative criteria with a focus on growth (turnover, profit and market share) and resilience (best practices, sustainability, and vision).
We are honored to receive the Best Messaging Solution award and the recognition it gives Infobip. WhatsApp, with its global reach truly enables businesses to communicate to their customers on the chat app they already trust and enjoy. Infobip is expanding in Malaysia and the acknowledgement from MBEA is bringing enhanced exposure to Infobip’s growing enterprise market in the region.
silvio kutic – CEO, Infobip
About Infobip
Infobip powers enterprises to deliver messages across any channel, any device, at any time and anywhere worldwide. Infobip’s technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 60 offices on six continents offering in-house developed messaging platform with the capacity to reach over six billion mobile devices in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
Contact:
Tina Loncaric – Global Public Relations Director
Challenging the Perceptions: RCS Perspectives from Non-Telco Executives
Vedran Zerjav
“The discussion with people from industries different from our own is definitely an eye-opener when it comes to some details that are not obvious to us from the start. Using collective brain power to generate new ideas and views in this way is new for us and I’m sure we’ll do this again soon.”
Infobip Showcases WhatsApp Business at Money 20/20 Helping Banks Engage Customers
Las Vegas- NV – 10/19/2018
WhatsApp Business
The grand impact of WhatsApp Business will allow banks and financial institutions to communicate with their clients on the chat app they are already enjoying. Infobip is enabling this communication in an efficient, convenient way of supporting banks to scale their communications, grow brand loyalty and fuel engagement so vital in today’s banking,
Silvio Kutic – CEO of Infobip
booth K11
Contact:
About Infobip
Infobip Hosts International Telecom Conference in Croatia
Vodnjan, Croatia -10-4-2018- Infobip, global communications platform for businesses is hosting GSMA’s conference for the organization’s Wholesale Agreements and Solution Group (WAS).
The WAS group is responsible for Operator-to-Operator and Operator-to-Hub interoperability (including interworking and roaming) to provide GSMA members with a consistent, reliable GSM service for members to offer their customers. The Wholesale Agreements and Solutions Group has two face-to-face events per year, the last event was held in Dubai in March this year, and this is the first time the conference is held in Croatia.
The WAS#8 event is taking place October 8-11 in Rovinj, Croatia, a renowned tourist and conference destination in the region of Istria. Infobip’s HQ Campus Pangea is located in the nearby town of Vodnjan.
We are welcoming mobile operators and telecom solutions vendor from around the world to beautiful Istria for a productive and inspirational WAS conference. Infobip is proud to host this prestigous event right near the birthplace of our global company and we would like to extend our gratitude to GSMA for the cooperation in bringing WAS to Croatia,” said Silvio Kutic, CEO of Infobip.
silvio kutic – CEO, Infobip
The WAS#8 event will take place in the Old Tobacco Factory in Rovinj. It will include an exhibition area, engaging panel discussions and a networking area. It is open to GSMA members and associate members.
Infobip has been a member of GSMA for a decade now and we are proud to have Infobip sponsor the WAS working group and host the conference. We are looking forward to productive days together, bringing the expertise of the international Wholesale Agreements and Solutions Group together in Croatia.
Gregory Geodjenian – Senior Director of Membership, GSMA
About Infobip
Recently awarded world’s best A2P SMS vendor by ROCCO, Infobip was founded over a decade ago. The company grew into an international business with 60 offices on six continents offering in-house developed messaging platform with the capacity to reach over six billion mobile devices connected to over 800 telecoms networks.
Infobip innovates at the intersection of Internet and telecoms technologies, creating new ways and opportunities for businesses and their end users to interact over mobile devices. The company serves and partners with leading mobile operators, OTTs, banks, social networks, tech companies, and aggregators.
Tina Loncaric – Global Public Relations Director
Infobip Helps Banks and Businesses Reach their Customers in the Philippines
Manila, Philippines- 10/3/2018- Infobip, global communications platform for businesses, is enhancing it presence in the Phillippines. Philippine businesses can, by using Infobip Flow choose the optimal communication channels for specific types of messages including SMS, number of chat app channels such as WhatsApp, Viber and Facebook Messenger, email, voice, and in-app push messages provided on a single communications platform. Any eCommerce, brick-and-mortar store or financial institution can communicate impactfully to clients and prospective customers anywhere in the world.
Bank of the Philippine Islands (BPI) has experienced significant improvements in communicating with customers using Infobip Flow. It also helped them to improve overall client engagement and broaden their communications to include international clients.
Moving up to Infobip not only provided a more reliable and cost-efficient messaging facility, it also widened our reach to more international recipients. Furthermore, we were able to leverage on new forms of messaging, and transform the way we engage with our clients
Frederick Faustino – Head of BPI Mobile Banking and TextCenter at Bank of the Philippine Islands
Infobip Flow allows any business or financial institution to design targeted promotional campaigns and provide transactional traffic including messages with notification codes, account balance change notifications, bonus calculations on member cards, and payment reminders.
Maybank Philippines has been using Infobip’s solution for the last year. We are very satisfied with the services and constant improvement they provide
Nixon c. Tan – Authorization Officer for Cards Department at Maybank
Infobip’s expansion in the Philippines is part of the company’s growth in South East Asia.
The Philippines is an expanding market in South East Asia, and a nation brimming with entrepreneurial potential. As the start-up scene is rapidly growing, so is the need for efficient enterprise communications reaching both national and global target markets
Silvio Kutic – CEO of Infobip
About Infobip
Recently awarded world’s best A2P SMS vendor by ROCCO, Infobip was founded over a decade ago. The company grew into an international business with 60 offices on six continents offering in-house developed messaging platform with the capacity to reach over six billion mobile devices connected to over 800 telecoms networks.
Infobip innovates at the intersection of Internet and telecoms technologies, creating new ways and opportunities for businesses and their end users to interact over mobile devices. The company serves and partners with leading mobile operators, OTTs, banks, social networks, tech companies, and aggregators.
Tina Loncaric – Global Public Relations Director
Valicon Partners with Infobip
Zagreb, Croatia – 9-18-2018 – Valicon, leading marketing consulting and research company in South East Europe has partnered with Infobip, global communications platform for businesses. Valicon and will utilize Infobip’s OMNI solution enhancing its market research palette with engaging real-time response functionalities, improved analytics and automation in its newly launched solution called Smart Profiler Feedback. The synergetic effects of the partnership also enable the two companies to jointly acquire clients.
By using Infobip OMNI solution, businesses can choose the optimal communication channels for specific types of messages including SMS, number of chat app messages, email, voice, RCS and in-app push messages.
Valicon can conveniently carry out client surveys through the OMNI-channel capabilities of Infobip platform. Utilizing for example a chat app such as Viber or WhatsApp, already used and trusted by survey respondent can result in time-efficient and impactful results.
At Valicon, our clients are always our top priority. Businesses and organizations aim for a friction-free survey experience reaching its respondents in a quick and engaging way. Our Smart Profiler Feedback solution enables us to tailor every campaign over the most suitable channels for its audience. We are, through our partnership with Infobip, bringing our company to a new level of engagement, survey responsiveness and client satisfaction,
Kristijan Gregoric – Regional Director and Partner at Valicon
According to the global research organization Knect 365 mobile survey participation rates have steadily improved while participation rates for desktop users have remained stable indicating that survey designs for mobile devices also have become more efficient and smarter. Reaching respondents over a mobile device is crucial in gaining results and engagement.
The customers and the survey respondents have made their choice. A fully enabled mobile survey is where you’ll reach your audience with the most impact. With Infobip OMNI-channel solution, Valicon can tailor and personalize their market research services to fit each market, audience, and client.
Elvino Krizmanic – Director of Channel Partnerships at Infobip
About Valicon
Valicon is one of the leading marketing consulting and research companies, mostly active in the region of South-Eastern Europe. The company specializes in small markets and offers customized solutions, advanced methodologies, and in-depth insights into the client industries. The company’s core business is marketing consulting based on market research. The knowledge and skills of Valicon’s employees extend to fields such as brand management, management consulting, innovation, media, trend prediction, online strategies and data mining. Valicon offers services across the entire region of South East Europe.
About Infobip
Infobip was founded over a decade ago in Croatia. The company grew into an international business with 59 offices on six continents offering in-house developed messaging platform with the capacity to reach over six billion mobile devices connected to over 800 telecoms networks. Infobip innovates at the intersection of Internet and telecoms technologies, creating new ways and opportunities for businesses and their end users to interact over mobile devices. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators. Infobip was also recently awarded world’s best A2P SMS vendor by ROCCO.
Tina Loncaric – Global Public Relations Director
Infobip Enables WhatsApp Business for Enterprise Communications
New York, NY – 8/01/2018 – Infobip, a global communication provider for businesses, is launching its new communications channel WhatsApp Business that enables enterprise communications for WhatsApp that has over 1.5 billion users in 180 countries.
The early access launch of WhatsApp Business will onboard businesses and financial institutions to WhatsApp gradually, through a review process, assuring quality and value for both enterprises and end users.
By introducing WhatsApp Business, Infobip enables enterprises to expand customer-oriented communications to WhatsApp. Businesses can offer personalized dialogue and communications including media content, high-resolution images, text, file and document sharing.
A mid-sized to large business can, once customers opt-in, utilize WhatsApp Business for a wide range of customer-centric messages and inquiries including booking confirmations, flight status updates, banking transaction alerts, bonus card status info, activation codes, and payment reminders to name a few.
Cardekho – a popular Indian car portal that helps its car buyers with anything from insurance and financing to car research – relies on mobile communications for engagement and dialogue with their customers.
Infobip enabling WhatsApp Business could help Cardekho in a prominent way. It is important for any consumer brand to always engage with impact. With WhatsApp Business and its rich communications capabilities, any online service or retailer has the potential to enhance their services and brand to include anything from providing product information and supporting account needs to sharing quality photos, all within WhatsApp.
Amit Jain – CEO of Cardekho.com
Infobip’s CEO Silvio Kutic anticipates the launch of WhatsApp Business shifting the digital landscape of mobile enterprise communications.
The grand impact of WhatsApp Business will allow companies, banks or organizations participating in the early access program to communicate with their audience on a chat app they are already enjoying. Infobip is enabling this communication in an efficient, convenient way of supporting enterprises to scale their communications, grow brand loyalty and fuel engagement so vital in today’s business world. Messaging channels are key to our clients’ engagement with customers, and with 59 offices around the world, Infobip is well-equipped to onboard enterprises to one of the most widely used communications channels on Earth.
Silvio Kutic – CEO of Infobip
About Infobip
Recently awarded world’s best A2P SMS vendor by ROCCO, Infobip was founded over a decade ago by two young developers. The company grew into an international business with 59 offices on six continents offering in-house developed messaging platform with the capacity to reach over six billion mobile devices connected to over 800 telecoms networks.
Infobip innovates at the intersection of Internet and telecoms technologies, creating new ways and opportunities for businesses and their end users to interact over mobile devices. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
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Tina Loncaric – Global Public Relations Director
Infobip expands US operations with CTIA membership and short code offering
New York, NY-10/7/2018 – Infobip, global communications platform for businesses, has officially joined North America’s wireless communications association CTIA as part of its US expansion. The association’s members include wireless carriers, device manufacturers, suppliers, OTTs and content companies.
Enterprises, financial institutions, and organizations can, through Infobip’s OMNI solution, utilize a multitude of communications channels, such as Voice, E-mail, chat app messages, SMS, RCS and in-app push messages on a single platform.
In joining the CTIA membership, Infobip is also listed as a short code partner where enterprises can, through its 10-digit number system, request a dedicated, memorable number helping to build additional brand recognition. Short codes serve as a customer appreciation and marketing tool where a business can send large numbers of messages at a consistent rate with much higher throughput than long numbers, especially crucial for time-sensitive campaigns or critical alerts.
We truly recognize the strength, presence, and authority CTIA offers to Infobip in the US. It is a crucial step in engaging with the wireless industry in North America, and we believe that Infobip’s international strength and global experience will also bring a wealth of knowledge to CTIA and the industry,
YURI FIASCHI – Head of Americas, Infobip
Infobip brings mobile enterprise communications to a global arena with its 57 offices around the world, and 800+ Mobile Network Operators (MNOs) partnerships. The company holds offices in San Francisco, New York and in Vancouver, Canada.
Infobip is trusted by businesses worldwide in the financial, E-commerce and technology sectors, and the ambition is to bring our experience and knowledge to the ever-changing telecom trends, contributing to the development and standards in the US wireless industry,
ANJA OBRADOVIC – Head of Carrier Relations and Partnerships, Infobip North America
About Infobip
Recently awarded world’s best A2P SMS vendor by ROCCO, Infobip was founded over a decade ago by two young developers. The company grew into an international business with offices on six continents offering proprietary; in-house developed messaging platform with the capacity to reach over six billion mobile devices connected to over 800 telecoms networks.
Infobip innovates at the intersection of Internet and telecoms technologies, creating new ways and opportunities for businesses and their end users to interact over mobile devices. The company serves and partners with leading mobile operators, OTTs, banks, social networks, tech companies, and aggregators.
About CTIA
CTIA® (www.ctia.org) represents the U.S. wireless communications industry and the companies throughout the mobile ecosystem that enable Americans to lead a 21st century connected life. The association’s members include wireless carriers, device manufacturers, suppliers as well as apps and content companies. CTIA vigorously advocates at all levels of government for policies that foster continued wireless innovation and investment. The association also coordinates the industry’s voluntary best practices, hosts educational events that promote the wireless industry and co-produces the industry’s leading wireless tradeshow. CTIA was founded in 1984 and is based in Washington, D.C.
Contact: Tina Loncaric, Global Public Relations Director Infobip [email protected]
Tel: +516 927 7034