Infobip Enhances Voice Solutions to Restore Consumer Trust in North America

As rising spam calls erode customer trust, Infobip partners with North American telecom providers to standardize Branded Calling ID™ implementation for businesses nationwide

Skip to table of contents

November 21st, 2025, Chicago – Global cloud communications platform, Infobip, is strengthening its Voice solutions to enhance its Branded Calling ID (BCID™) offerings in North America as businesses explore new avenues to maintain customer trust amid a growing volume of scam robocalls, spoof caller IDs, and other fraud attacks driving consumer mistrust toward phone calls.

BCID will stem the tide and begin the journey to restore consumer trust, as cybercriminals find new ways to infiltrate personal mobile devices. Recent data from Talker Research shows that Americans receive twice as many fraudulent calls in comparison to other global regions, resulting in waning consumer trust with over three-quarters of Americans ignoring incoming calls, according to Morning Consult.

Entrusted by more than 3,000 voice customers worldwide, Infobip Voice provides secure voice communication for the world’s most prominent brands including Uber, LG, and Mercado Libre, empowering them to seamlessly connect with customers at a global scale, even in hard to reach or highly regulated markets. Today, as branded calling solutions become business-critical, Infobip is expanding its Voice offerings to accelerate BCID adoption for brands operating in the U.S. so they can build trust with their customers, improve answer rates, and boost ROI.


Voice communications is a staple for every touchpoint of the customer journey, but the intensifying number of voice scams and robocalls are driving consumer skepticism, costing businesses billions of dollars every year. Trust, privacy and security have long been a top consumer priority across various industries, and organizations that have not yet adopted BCID are increasingly losing assurance from existing and prospective customers. Our Voice solution aims to alleviate roadblocks in implementing secure, verified calling so businesses can rebuild their reputation as a brand that people trust and ensure they can reach their customers wherever they want to be reached.”

Mijo Soldin

Vice President of Telecom Strategy and Partnerships at Infobip

Infobip has continuously innovated its Voice solutions to ensure unrivalled compliant and protected global connectivity. This year, it finalized its acquisition of Peerless Network to develop a nationwide voice network that covers 98% of the US, and it recently expanded its partnership with NumHub to launch Branded Calling ID as part of its Voice product solution to empower enterprise businesses to own their brand identity. To further enhance its BCID capabilities, Infobip is partnering with some of the most widely used telecom providers in the U.S. to simplify the process of BCID adoption.


Branded Calling ID enables businesses to provide verified rich caller information that consumers can trust, restoring confidence in voice calling and making calls more efficient for businesses. We are so glad to have Infobip as an Authorized Partner in this growing ecosystem.”

Tom Sawanobori

SVP and CTO of CTIA

To learn more about Infobip Voice, visit https://www.infobip.com/voice.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.

Recent award wins include

  • Infobip named among Top 75 in Fortune’s Europe’s Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025)
  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025)
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025)
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024) 
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) 
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)

Infobip and NumHub Partner to Launch Branded Calling ID™

Expanded partnership brings verified branded calls to US enterprises

Skip to table of contents

July 10th, 2025, Chicago— Global cloud communications platform, Infobip is pleased to announce the expansion of a long-term partnership with, NumHub, to offer Branded Calling ID™ (BCID) as part of their Voice product solution.

This development comes at a crucial time, aligning with the FCC’s Eighth Report and Order, which encourages the industry to proactively implement Rich Call Data display with branded calling solutions that are supported in the mandated STIR/SHAKEN framework.

Infobip has adopted NumHub’s API-driven cloud-based SaaS solution streamlining all aspects of BCID registration, onboarding, vetting, billing, and reporting. As a valued partner, Infobip will engage enterprise businesses, empowering them to own their brand identity through the platform’s simplified BCID adoption process.

NumHub CEO Mark Bilton-Smith expressed excitement about the launch of this relationship:

Seven years ago, branded calling was introduced…Today, over a million legitimate businesses in the US do not have access to a branded calling solution! Together with BCID and our valued partner Infobip, our joint initiative is clear: to empower every legitimate business with an industry-adopted, secure, and cost-effective branded calling solution that truly works and will be available to everyone, making consumers look forward to answering their calls again!“

Mark Bilton-Smith

Chief Executive Officer at NumHub

Branded calling helps businesses to improve answer rates and ROI, while keeping customer satisfaction at the forefront of each interaction. We’re excited to continue this partnership with NumHub and drive innovation in secure voice solutions.”

Ivan Ostojić

Chief Business Officer at Infobip

About NumHub and Infobip’s History of Collaboration

The relationship between NumHub and Infobip is rooted in many years of mutual trust and shared innovation. The companies began a working relationship prior to 2021 with NumHub’s unique Enterprise business RespOrg enabled referrals. This made it possible for NumHub to provide Fortune 5 to Fortune 500 businesses with the right to use of their toll-free numbers, enabling carrier redundancy in the event of an outage.

In 2021, the relationship expanded with Infobip’s adoption of NumHub’s simplified local number portability platform, PortControl. In 2024, Infobip adopted the full suite of PortControl’s capabilities to encompass all aspects of number portability, including number lookup, touchless pre-orders, and port-outs.

About Branded Calling ID™

Branded Calling ID (BCID) is an industry-adopted, CTIA-governed framework designed to restore trust in phone calls by enabling verified businesses to display their brand name, logo, call reason, and number directly on consumer devices. 

BCID integrates Rich Call Data (RCD) and Internet Engineering Task Force (IETF) FCC-mandated STIR/SHAKEN authentication, ensuring that only legitimate, authenticated and vetted businesses can display branded caller ID information. By leveraging cryptographic signatures and industry-standard governance, BCID protects businesses from spoofing, enhances call answer rates, and ensures consumers can confidently identify and engage with trusted brands. 

Unlike traditional branded calling models that operate under vendor-controlled ecosystems, BCID is an open, standardized solution built to serve the entire telecom industry including enterprises, CSPs, OSPs, UCaaS/CCaaS providers, and consumers. 

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić. 

Recent award wins include:

  • Infobip named among Top 75 in Fortune’s Europe’s Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025) 
  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) 
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) 
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024) 
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 

About NumHub

Launched in 1993, NumHub is a leading telecom solutions provider of simplified SaaS platforms that empower users with authoritative RespOrg right to use toll-free number ownership and management, simplified NPAC-certified local number portability and management, fraud awareness and mitigation, and brand identity protection.

Numhub provides a simplified API-driven cloud-based SaaS solution that streamlines all aspects of BCID ™, including customer, agent, and re-seller registration, onboarding and vetting, signing, settlement/billing and reporting. This providesusers with ownership of their customers, customer experience, profit margin, and branding. OSPs, UCaaS, and CCaaS providers have a simplified SaaS platform that allows them to engage in BCID with  full ownership of their customers. Enterprise businesses own their brand identity, are easily onboarded, vetted, and engaged with authorized partners while only paying for delivered calls.  

NumHub’s mission is to provide authoritative right to use number ownership enablement to every legitimate organization.

Infobip First to Launch RCS Messaging Across All Four Major U.S. Telecom Carriers

As Rich Communication Services (RCS) becomes the next generation of text messaging, Infobip further establishes its brand presence and services in the U.S. by officially signing with major carriers

Skip to table of contents

Chicago, IL – June 17, 2025 –  Global communications platform Infobip is the first to launch RCS messaging with the top four U.S. telecom carriers. Now, businesses using these four major carriers can transform the way they communicate with customers through interactive, engaging mobile content via RCS messaging, powered by Infobip.

Following the skyrocketing adoption of RCS, all major wireless carriers are rolling out support for the transformative messaging channel that sets a new standard for mobile messaging. RCS offers a more versatile and feature-rich experience than traditional, text-only SMS messaging. By operating over Wi-Fi and mobile data, RCS offers a plethora of benefits including high resolution images and video, enhanced group chat functions, interactive features that enable recipients to easily book appointments and more.

These capabilities amplify brands’ omnichannel marketing strategies by effectively keeping customers engaged. Through Infobip’s RCS availability across major U.S. carriers, U.S. brands can offer interactive features and branding opportunities, resulting in more personalized, engaging customer journeys and stronger customer relationships through dynamic, branded two-way conversations.

RCS offers marketers a whole new way for brands to communicate with consumers through mobile. We were thrilled to collaborate with Infobip and Dooney & Bourke to become the first marketing platform provider to launch an RCS marketing campaign in the United States. Together, we were able to demonstrate how the elevated creative experience that consumers expect from luxury fashion and beauty brands can be translated into mobile messaging, as well as the results that it delivers.”

Jamie Elden

CRO at Listrak

Infobip has since worked with Listrak, the retail industry’s leading cross-channel marketing platform, along with American heritage handbag and fine leather goods brand, Dooney & Bourke, to launch “12 Days of Dooney”; the first RCS marketing campaign in the United States. Launched as a test campaign during the 2024 holiday season, Infobip, Listrak, and Dooney & Bourke collaborated to target subscribers via campaign messages that focused on holiday shopping promotions. As a result of the integration, RCS more than doubled the revenue per send compared to SMS/ MMS campaigns.

As evident by our most recent Messaging Trend Report, which found a 500% increase in RCS usage year-on-year, both telecoms and businesses are seeking out better ways to leverage this evolutionary messaging channel. Now that Infobip’s RCS Business Messaging is available across the biggest telco providers in the U.S., leading brands can effectively engage and communicate with targeted customers throughout the world’s largest economy.”

Ivan Ostojić

Chief Business Officer at Infobip

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip named among Top 75 in Fortune’s Europe’s Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025) 
  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) 
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) 
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 

Infobip and Clerk Chat Partner to Deliver Next-Generation RCS Messaging for a Professional Football Team

Skip to table of contents

Chicago, IL – May 19, 2025 – Infobip, a global leader in omnichannel communications, is proud to announce its strategic partnership with Clerk Chat to deliver a groundbreaking Rich Communication Services (RCS) messaging experience for a Los Angeles based football team. This collaboration brings together Infobip’s robust messaging platform and Clerk Chat’s innovative conversational technology, enabling the team to engage with their fans in a more dynamic, interactive, and personalized way across all major mobile carriers.

By seamlessly integrating Infobip’s enterprise-grade RCS and Conversational Experience technology with Clerk Chat’s advanced Conversational AI platform, the team can now offer fans a richer, app-like experience directly within their native messaging apps. This solution empowers the team to share multimedia content, interactive updates, and real-time engagement opportunities, all while ensuring secure and reliable delivery at scale.

We are thrilled to join forces with Clerk Chat to set a new standard for fan engagement in sports. Our collaboration demonstrates the power of combining Infobip’s global messaging infrastructure with Clerk Chat’s conversational expertise, delivering innovative and immersive experiences that connect brands and audiences like never before.”

Ivan Ostojić

Chief Business Officer at Infobip

This partnership marks a significant milestone in the evolution of conversational messaging, showcasing how two industry leaders can work collaboratively to bring next-generation solutions to market. Together, Infobip and Clerk Chat are redefining how sports organizations engage with their communities, setting the stage for broader adoption of RCS technology across industries.

RCS for business is transforming the way brands engage with customers. We see it as an ideal platform for AI, enabling brands to deliver richer, more dynamic conversations. This shift has the potential to democratize access to AI-powered services, offering everyone a concierge-like experience directly within their messaging app.”

Alexander Haque

Co-founder and CEO of Clerk Chat

For more information about Infobip’s RCS solutions, visit Infobip.com.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025)
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
  • Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025)
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)

About Clerk Chat

Clerk Chat is an AI-driven conversational messaging platform that enables businesses to stay connected and respond to client and customer requests through seamless, real-time communication. Designed for businesses aiming to enhance their customer engagement, Clerk Chat integrates with major platforms like Microsoft Teams, Zoom, Webex, Salesforce, HubSpot and more. It supports connections with telecom providers such as Verizon, Twilio, Bandwidth, Sinch and Infobip, ensuring compliance with industry standards. Trusted by thousands of businesses looking for messaging services, Clerk Chat handles millions of messages daily, delivering a streamlined solution for sales, support and marketing in one intuitive interface.

Infobip and the MoneyGram Haas F1 Team join forces to redefine F1 fan experiences

Global tech company powers new digital fan experiences for America’s Formula 1 team

Skip to table of contents

Miami, USA, 2 May 2025 – Global cloud communications platform Infobip has signed a multi-year partnership with the MoneyGram Haas F1 Team, helping the Team to create deeper connections with fans worldwide. Infobip’s technology will power a new era of digital engagement, delivering real-time, personalized experiences that bring fans closer to the action.

With a shared commitment to engineering excellence and innovation, the partnership brings together two performance-driven teams focused on pushing boundaries, on and off the track. Infobip, America’s leading messaging platform, will help the MoneyGram Haas F1 Team create richer, more interactive fan journeys combining platforms like Rich Communication Services (RCS), WhatsApp, and in-app messaging with the power of agentic AI.

Infobip’s rich messaging channels, such as RCS, are becoming increasingly popular, with demand surging in North America and globally.

These channels are well suited to deliver richer, more interactive experiences across every touchpoint, from marketing to fan engagement and customer support. Ultimately, Infobip’s technology will help the MoneyGram Haas F1 Team to connect with fans in new, personalized ways, driving loyalty on and off track. For example, fans could learn more about their favourite driver through conversational AI, which would answer questions and provide interactions over WhatsApp and other messaging platforms.

Infobip is Croatia’s first unicorn company with revenue exceeding €1.8 billion in 2024. It provides communications tools to some of world’s biggest online companies such as Google and Uber, enabling customers to leverage various channels like WhatsApp, RCS and Apple Messages for Business.

It is also heavily involved in the automotive sector, helping manufacturers like Toyota, Nissan, and Mahindra transform the customer experience during the purchasing process using AI.

The partnership with America’s only Formula 1 Team, headquartered in Kannapolis, North Carolina, will begin at the Miami Grand Prix on 2-4 May and continue throughout the season.

The MoneyGram Haas F1 Team, currently sixth overall in the Constructors’ Championship, returns to the Miami Grand Prix for Round 6 of the 2025 FIA Formula 1 World Championship – hosted at the Miami International Autodrome in Miami, Florida, 2-4 May.

As an engineering firm at heart, Infobip understands what it takes to continue to innovate and deliver results week in, week out. Infobip has grown quickly and has become a global leader. Such drive is something we appreciate, given our ambitions as a team with a growing global fanbase.

Ayao Komatsu

Team Principal at the MoneyGram Haas F1 Team

“From Austin to Miami, Infobip helps brands stay in pole position by providing rich conversational experiences that enhance customer loyalty and drive growth. Our data shows that RCS traffic has grown exponentially over the last two years in North America and globally, and the channel has the potential to be transformational for customers. By supporting the team in using such channels and providing richer and more interactive experiences, we will help bring fans closer to the action.”

Ivan Ostojić

Chief Business Officer at Infobip

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.

It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić

About MoneyGram Haas F1 Team

2025 sees MoneyGram Haas F1 Team celebrate its tenth season in the FIA Formula 1 World Championship. The first American Formula 1 team to compete in the sport since 1986, MoneyGram Haas F1 Team made an immediate impression with a memorable points-scoring debut at the 2016 Australian Grand Prix.

Founded by industrialist Gene Haas – owner of Haas Automation, the largest CNC machine tool builder in North America with over 80 outlets globally – MoneyGram Haas F1 Team is headquartered in Kannapolis, North Carolina in the United States with additional operations in Banbury, England and Maranello, Italy. Technical partnerships with Scuderia Ferrari and Toyota GAZOO Racing further underline MoneyGram Haas F1 Team’s commitment to excellence within Formula 1. Domestically Gene Haas remains a stalwart of the American motorsport scene having started his own NASCAR team in 2002. A 2008 partnership with champion driver Tony Stewart led to the renamed Stewart-Haas Racing becoming a powerhouse operation winning two NASCAR Cup titles and two NASCAR Xfinity championships through to the end of the program in 2024.

Haas’s personal dedication to NASCAR continues with the creation of Haas Factory Team for 2025 – running in both the Cup and Xfinity series.
Info – www.haasf1team.com

Infobip SHIFT Miami: Leading the Future of Software by Uniting Developers with AI

The leading developer conference is back in South Florida for the third year, bringing together developers and tech executives who want to transform both their companies and industries

Skip to table of contents

Miami, April 1, 2025 – Cloud communications platform, Infobip, will be hosting Shift Miami, their 3rd annual edition of the conference, in North America. The counterpart of Croatia’s renowned developer conference will return to the iconic Perez Art Museum from May 5 through 7. Shift has grown into one of Europe’s largest and most attended developer events and aims to achieve the same within the US market.

Infobip Shift Miami brings top developers and tech pioneers together to transform the global tech landscape. This year’s focus is on Artificial Intelligence, highlighting its applications for developers and the creative processes that drive its evolution. As Miami establishes itself as a hub for tech innovation, attendees can look forward to engaging in highly interactive discussions and hands-on experiences that will shape the future of software.”

Ethan Gustav

Group President of North America at Infobip

AI continues to help companies transform how they deliver enhanced digital experiences to their customers, establishing it as an essential tool for software developers and presenting limitless opportunities for innovation.

Developers are leading the way when it comes to using AI to transform whole industries. Whether they are both crafting cutting-edge LLMs and using AI to supercharge already successful digital products. Shift Miami will be the only place in Florida where developers and tech executives can truly explore how AI empowers today’s economy.”

Ivan Brezak Brkan

Director of Developer Experience and Content at Infobip

Shift Miami 2025 will bring together industry leaders pushing the boundaries of AI and software development. A few confirmed speakers include Robert Brennan (All Hands AI), Eno Reyes (Factory), Adrienne Tacke (Viam), Louis Knight-Webb (Bloop), Peter Zakin (Upfront Ventures), Toma Puljak (Daytona), Boris Borovic (Kiwi), and Aadit Sheth (Neatprompts). The complete schedule can be found here.

Infobip Shift Miami plays a vital role in bolstering the global developer community. Following last year’s successes, Infobip intends to establish Shift Miami as the most important developer conference in the Southern United States.

“This year, we continue our commitment to connecting and supporting developers worldwide – through unique local experiences. Infobip Shift Miami 2025 is one such experience, a boutique AI conference based in the heart of Miami!” added Brkan.

Infobip invites developers, tech executives, and industry professionals to learn how to truly use AI to develop the best technology products in the world.

Attendees can register for Infobip Shift Miami here.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) 
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
  • Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025)
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)

Global Communications Platform Infobip Partners with White Label Communications to Provide CPaaS and SaaS Solutions to Regional Enterprises

Skip to table of contents

Chicago, February 11, 2025 – Global communications platform Infobip has partnered with White Label Communications to enhance its full-stack Communication Platform as a Service (CPaaS) solution for medium and large enterprises. This partnership equips White Label Communications with cloud-based, multi-layered middleware to develop, run, and distribute communication software, empowering its customers to deliver the best possible end-user experience.

As the communication demands of businesses and brands evolve, resellers must adopt innovative solutions that integrate seamlessly and scale while ensuring compliance. This partnership combines Infobip’s industry-leading CPaaS platform with White Label’s enterprise-grade APIs. This seamless integration with existing software as a service (SaaS) application empowers customers to create more effective and immersive communication experiences within their products.  

Research and consulting firm Gartner® forecasts that “By 2028, 90% of global enterprises will leverage communications platform as a service (CPaaS) to operationalize CX and engagement, up from 50% in 2023.”

The demand for CPaaS continues to grow rapidly and is being embraced by some of the largest digital-native companies regionally and globally, in multiple sectors. We take pride in partnering with White Label Communications to deliver the richer communication consumers expect from the brands they engage with.”

Ethan Gustav

Group President for North America at Infobip

This partnership will enable us to significantly enhance our 1st of its kind, full-stack, fully programmable voice capabilities and CPaaS offering for our customers. We’ll be providing them with improved messaging capabilities and a more engaging customer experience, all while ensuring compliance with round-the-clock support from the most respected global messaging aggregator. We are thrilled about this collaboration. Infobip’s vast experience, support, and reputation as a leading CPaaS provider makes us ideal partners to help our customers grow and innovate together.”  

Zachary Konopka

Head of Partnerships at White Label Communications

For the second year in a row, in 2024, Infobip was recognized as a leader in the Gartner® Magic Quadrant™ within the CPaaS market. Infobip’s CPaaS platform offers Enterprises a cloud-based multi-layered middleware to develop, run, and distribute communication software for the best possible customer experience. Infobip facilitates the process by providing tools and documents, either complete software development kits (SDKs) or individual libraries, APIs, and visual builders. In addition to having a full platform with programmable components, Infobip has supporting components like analytics, giving full insights into communication performance.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.  

Recent award wins include:

  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) 
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) 
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 

About White Label Communications

White Label Communications was founded by people with decades of experience in the Telecommunications industry. More specifically our careers have been focused on both voice, messaging and data supporting both the reseller and wholesaler (service provider) business models. Since our inception in 2010, White Label Communication’s mission has been to provide the most reliable, scalable and feature-rich cloud communications platform in the industry. For over 3 years straight now our clients have enjoyed 100% uptime supporting hundreds of thousands of endpoints on a daily basis.

White Label’s private branded partner portal provides unfettered access to our platform thereby allowing all partners to be self-sufficient. Partners can quickly deploy and manage their customers’ cloud communications services via their private branded portal and robust API connectivity. With our partner portal our clients enjoy unlimited control with limitless scalability and configuration options right at their fingertips.

This private branded portal eliminates much of the “friction in the business” by automating processes that would otherwise be manual.  From end user customer proposal creation, billing, customer installs, troubleshooting, moves, adds & changes (MAC), accounts receivable, taxing, and omnichannel communications, White Label Communication automates all of the processes for you to focus on the activities that drive revenue to your business.

Infobip recognized as AIT Fraud Prevention Leader by Juniper Research

Vodnjan, Croatia, January 9, 2025 – Global cloud communications platform Infobip has been recognized as the number one provider among Established Leaders in the Artificially Inflated Traffic (AIT) Fraud Prevention market by Juniper Research. The analyst firm has ranked Infobip first of 18 vendors in its Competitor Leaderboard for AIT Fraud Detection Solution Vendors 2024.  

Juniper Research scores vendors across 11 criteria, including but not limited to their size of operations in the AIT prevention market, the extent and breadth of relevant partnerships, market coverage, and product strength. Infobip scored highly across each of these and three further categories.  
 
Overall, Infobip was ranked as the Leading firm because it offers a comprehensive solution to AIT fraud detection and prevention strategies, including its ‘Infobip Signals’ solution, which detects AIT by monitoring phone number behavior, ranges, and types. 
 
Helping set Infobip aside from others in the market is its use of artificial intelligence (AI) and machine learning (ML) algorithms to detect and block OTP traffic, ensuring automated protection for enterprises.  
 
Georgia Allen, Research Analyst at Juniper Research, said: “Infobip has a comprehensive solution to combat AIT fraud, with a significant messaging client base to inform future AIT detection and prevention strategies. Infobip’s growth into markets in North America and Western Europe is critical when considering the high levels of AIT fraud in these regions, therefore making them key regions for AIT prevention solutions. Infobip offers several AIT prevention solutions, with Juniper Research highlighting the ‘Infobip Signals’ solution as a crucial tool in blocking AIT fraud, with differing levels of aggression depending on the enterprise’s needs.” 

Juniper Research has recognized Infobip as the leading provider of AIT Fraud Prevention solutions globally for our exceptional capabilities and products. With the support of our customers who partnered with us, we brought Signals – our risk detection solution – to life. Leveraging the newest technologies, Signals has already demonstrated its impact, exposing AIT fraud hotspots worldwide and saving our customers millions of dollars. We will continue to innovate and invest in preventing AIT fraud and protecting our customers and the wider messaging ecosystem.” 

Goran Juršić

VP of Business Intelligence at Infobip


Access the report: link 

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include: 

• Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
• Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)
• Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)
• Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)
• Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)

Jan 9th, 2025
3 min read

Infobip forecasts growth in online sales this Black Friday

Infobip predicts record ‘shopping month’ as discounts spread across November
Conversational customer experiences to boost engagement and drive sales this year

Vodnjan, Croatia, 12 November 2024 – Global communications platform Infobip forecasts more than $10 billion in online sales in the US this Black Friday based on predicted messaging volumes. Infobip expects SMS interactions on its platform on Black Friday to increase by 25% this year, up from 1.3bn in 2023 to nearly 1.7bn. Following the market movement and consumers’ shopping behaviour, the company forecasts Black Friday online sales across the US to increase from $9.8 billion in 2023 to $10.5 billion in November.


 
Infobip forecasts a 7% increase in Black Friday online sales in 2024, following a similar increase from 2022 to 2023 when sales grew from $9.1 billion to $9.8 billion. As the largest SMS provider in the US and one of the main SMS vendors with a global traffic offering, the company expects global SMS interactions on its platform on Black Friday to be 120% higher than a normal day in November as brands seek sales.
 
In Europe, based on a survey data, Infobip forecasts that total spend for Black Friday and Cyber Monday will reach €7.425 billion, with Black Friday contributing €4.3 billion and Cyber Monday accounting for €3.125 billion. Infobip also predicts while both the US and Europe show a trend toward more cautious spending, the US is likely to see a higher volume of big-ticket purchases, with 14% of US survey respondents saying they are willing to spend more than $1,000 on Black Friday, compared to only 4 to 8% of respondents in Europe.
 
Infobip has also identified that the volume of messages is directly correlated to overall market sales during Black Friday & Cyber Monday. According to the company’s latest global messaging trends report, of 473 billion messaging interactions, 137% came from mobile application messaging, whether for marketing, support or commerce purposes.
 
The firm also expects rich conversational communications channels to increase significantly this year. The firm predicts global Rich Communication Services (RCS) interactions to grow 7.5 times this year. Infobip also forecasts that WhatsApp interactions worldwide will grow by nearly two-thirds.

 

Black Friday and Cyber Monday shopping events are no longer just about one weekend. Instead, our data shows they are starting earlier and extending further. We now see a ‘shopping month’ as deals are spread across November. Retailers and eCommerce firms hope to attract cost-conscious consumers waiting for the best deals and discounts, driven by economic impacts which makes customers seek for better pricing and offers. We predict that rich messaging – Rich Communication Services (RCS) – will emerge as an essential channel for shoppers following its adoption by Apple. We expect retailers to focus on hyper-personalization to drive a more conversational customer experience and boost sales.”

Ivan Ostojić

Chief Business Officer at Infobip

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

● Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)

● Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)

● Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)

● Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)

● Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)

● Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)

● Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)

● Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)

● Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)

● Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)

Nov 12th, 2024
3 min read

Tier 1 10DLC provider Infobip now offers campaign launches in 24 hours and unmatched compliance support

Chicago, September 10th, 2024 – Global communications platform Infobip announced it now offers its innovative 10DLC solution and compliance expertise to B2B platforms, accelerating campaign registration, vetting, and launch processes for their clients. With Infobip, B2B platforms can launch their 10DLC campaigns in the U.S. within 24 hours. Infobip’s Tier 1 10DLC provider status simplifies the process, offering direct connections with all major U.S. mobile network operators for faster approval and launch times, guaranteeing a seamless campaign launch and quicker time to market.

For B2B platforms operating in North America, the need to streamline their 10DLC registration process and offer seamless messaging solutions to their clients is paramount. A recent analysis of 473 billion interactions showed an 18x increase in mobile app messaging by consumers, making messaging channels critical to the success of any campaign or messaging strategy. As the largest short code traffic provider in North America, Infobip’s 10DLC gives B2B Software as a Service (SaaS) providers and global enterprises the ability to simplify the launch process and offers support with unmatched compliance expertise, ensuring faster campaign launches and time to revenue. As an innovator in global omnichannel communications, Infobip is leading the market with this pioneering solution.

“As the demand to quickly and reliably send and receive compliant messages grows, North American businesses can now take advantage of the speed, flexibility, lower cost, and reliability of our status as Tier 1 10DLC provider, combined with Infobip’s CPaaS X advanced capabilities,” said Ethan Gustav, Group President for North America at Infobip. “We offer our customers a solution that streamlines their time to market and effortlessly cuts through the complex yet necessary hurdles of compliance.”

Used by the largest B2B platforms in North America, Infobip’s 10DLC offers a fast, low-cost, and reliable solution for various messaging needs, including marketing campaigns, appointment reminders, customer support, and political campaigns. However, 10DLC in the U.S. also requires a compliance process that can be complex and time consuming. Infobip has Tier-1 connections with all major US carriers, removing the risks of registering through intermediaries and eliminating delays for customers.

More information about Infobip’s 10DLC solutions can be found here: /blog/what-is-a2p-10dlc

About Infobip


Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. https://www.infobip.com

Recent award wins include:


• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
• Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)
• Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)
• Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)
• Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)

Sep 10th, 2024
3 min read