Web and In-App Calls
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It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip also use Strava. They understand how important Beacon is to our athletes.
Ethan Hollinshead
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Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty, and cost-efficiency which helped us to make our choice. We are satisfied with the quality of service they provide.
Nazar Kobryn
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Thank you Infobip for helping Uber unlock a competitive advantage in the UAE by supporting our safety initiatives.
Rahul Vijay
Features
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WEB AND IN-APP CALLS Real-time audio and video communication
Communicate over the web and in apps quickly and securely, with Web Real-Time Communications (WebRTC) technology – the communication standard for more than a billion devices.
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IVR Interactive voice response
Automate inbound and outbound voice-based processes with our powerful Interactive Voice Response (IVR) service. Our platform’s range of capabilities allows you to streamline the call experience, whether you’re collecting feedback, responding to customer queries professionally, or directing callers to the right person.
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SIP TRUNKING High-definition voice-first experiences
No lag, no jitter, no echo, no static. Reach customers around the globe with high-quality next-generation voice experiences. Underpinned by a carrier-grade SIP Trunk with points of presence in every major global center, 24/7 direct access to carrier-grade networks around the world, and optimized connections.
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CLICK-TO-CALL Embed voice capabilities into your website
Make it easy for users to reach a friendly voice with no calling charges. Use click-to-call to let customers receive call-backs from sales representatives or agents from within your website or app environment.
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NUMBER MASKING Safeguard platform users’ privacy
Help buyers and sellers connect, keeping communications on-platform, while safeguarding users’ privacy with our number anonymization service. Calls are completed accurately and fast, thanks to our powerful platform and worldwide presence.
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RECORDING Store recorded communication with your customers
Record voice and video communication with your customers, and hold on to your conversations for whenever you may need them.
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Automate call center
Improve your customer support with predefined voice messages. Create customized communication flows that adjust based on user input.
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Improve client security
Protect your customers’ mobile number with anonymized communication.
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Increase customer retention
Make sure that your customer support is available at the click and at any time with click-to-call option on your web or in your application.
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Improve customer experience
Direct your customers to the right person when they search for help by creating automated communication flows.
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Increase customer engagement
Engage your customers with personalized targeted promotions for instant communication.
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Improve customer account security
Keep customer accounts safe with secure and fast user authentication over voice call.
The omnichannel cloud communications platform for developers and businesses alike.
Infobip API
Use any programmable language to easily integrate various communication channels and modules into your business workflows.
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Infobip Web Interface
Build customer journeys easily with drag and drop automated workflows and create detailed profiles to personalize customer communication.
Contact an ExpertThe Infobip Advantage
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Local, Globally
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Scalable, Fast and Flexible Solutions
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Own Infrastructure
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Remarkable Customer Experience
Local, Globally
Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.
Find out moreScalable, Fast and Flexible Solutions
Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.
Find out moreOwn Infrastructure
Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources.
Find out moreRemarkable Customer Experience
We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.
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Reach more customers worldwide with crystal-clear voice communications
Direct connections to operators around the world means our VoIP service for businesses provides jitter-free, low-latency voice for any application.