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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Voice

Reach more customers worldwide with crystal-clear voice communications

Jitter-free, low-latency VoIP service for any application. 

Direct connections to operators around the world means our VoIP service for businesses provides jitter-free, low-latency voice for any application. 

  • TEXT TO SPEECH

    Convert text to phone calls

    • Conveniently convert written text to voice on our platform to launch communications at scale and track their status with delivery reports. With support for more than 100 languages and accents, our platform lets you speak to your customers in their native language.
  • AUDIO STREAM

    Audio Stream

    • Grab your customers’ attention with messages in local dialects or celebrities’ voices using our pre-recorded voice file capability. Audio files can be uploaded in minutes to our platform via API or via our web-based interface.
  • PERSONALIZATION

    Personalization through embedded placeholders

    • Hyper-personalize the customer experience with dynamic placeholders for names and other personal details. Easy to integrate with our feature-packed People solution on web-based interface or your own customer database.
  • 01 TEXT TO SPEECH
    Convert text to phone calls
  • 02 AUDIO STREAM
    Audio Stream
  • 03 PERSONALIZATION
    Personalization through embedded placeholders

Reach more customers worldwide with crystal-clear voice communications

Contact an Expert
  • It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip also use Strava. They understand how important Beacon is to our athletes.

    Ethan Hollinshead
    Senior Product Manager
  • Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty, and cost-efficiency which helped us to make our choice. We are satisfied with the quality of service they provide.

    Nazar Kobryn
    Product Manager
  • Thank you Infobip for helping Uber unlock a competitive advantage in the UAE by supporting our safety initiatives.

    Rahul Vijay
    Head of Global Strategic Sourcing

Features

  • IVR

    Interactive voice response

    Automate inbound and outbound voice-based processes with our powerful Interactive Voice Response (IVR) service. Our platform’s range of capabilities allows you to streamline the call experience, whether you’re collecting feedback, responding to customer queries professionally, or directing callers to the right person. 

  • SIP TRUNKING

    High-definition voice-first experiences

    No lag, no jitter, no echo, no static. Reach customers around the globe with high-quality next-generation voice experiences. Underpinned by a carrier-grade SIP Trunk with points of presence in every major global center, 24/7 direct access to carrier-grade networks around the world, and optimized connections. 

  • CLICK TO CALL

    Embed voice capabilities into your website

    Make it easy for users to reach a friendly voice with no calling charges. Use click-to-call to let customers receive call-backs from sales representatives or agents from within your website or app environment. 

  • NUMBER MASKING

    Safeguard platform users’ privacy

    Help buyers and sellers connect, keeping communications on-platform, while safeguarding users’ privacy with our number anonymization service. Calls are completed accurately and fast, thanks to our powerful platform and worldwide presence. 

  • Automate call center

    Improve your customer support with predefined voice messages. Create customized communication flows that adjust based on user input.

  • Improve client security

    Protect your customers’ mobile number with anonymized communication.

  • Increase customer retention

    Make sure that your customer support is available at the click and at any time with click-to-call option on your web or in your application.

  • Improve customer experience

    Direct your customers to the right person when they search for help by creating automated communication flows.

  • Increase customer engagement

    Engage your customers with personalized targeted promotions for instant communication.

  • Improve customer account security

    Keep customer accounts safe with secure and fast user authentication over voice call.

Omnichannel cloud communications platform for developers and businesses alike.

Infobip API

Use any programmable language to easily integrate various communication channels and modules into your business workflows.

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Infobip Web-based interface

Build customer journeys easily with drag and drop automated workflows and create detailed profiles to personalize customer communication.

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The Infobip Advantage

  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Scalable, Fast and Flexible Solutions

    Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Remarkable Customer Experience

    We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.

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  • Reach more customers worldwide with crystal-clear voice communications

    Direct connections to operators around the world means our VoIP service for businesses provides jitter-free, low-latency voice for any application.

    Designed and developed by Bornfight