Virtual product setup

Provide voice and video support for picking the right product, going through the unboxing, and setup.

Be there on their channels of choice

No matter where your customers are, no matter which channels they prefer, you can be there for them in the important moments of their lives.

Retail & eCommerce

Support

The pain points:

  • Technical issues or glitches during setup can create a negative experience and hinder product adoption.
  • Customers may struggle to understand the setup process for products, leading to confusion, frustration, and potential abandonment.
  • A complicated or time-consuming setup process can delay customers from experiencing the full benefits of their new product.
  • Customers facing setup challenges may overwhelm support channels with inquiries, increasing support costs and response times.

How virtual product setup on messaging channels helps:

  • Connect customers with knowledgeable virtual assistants who can guide them through the setup process step-by-step, answering questions and providing personalized support.
  • Provide prompt and effective solutions to any technical issues or challenges customers may encounter during setup.
  • Anticipate potential setup challenges and proactively provide helpful tips and resources to ensure a smooth experience.

The business benefit of virtual product setup:

  • Improved customer satisfaction: Easy and stress-free setup experience contributes to increased customer satisfaction and product adoption.
  • Reduced support costs: Minimize support inquiries and costs by providing proactive guidance and troubleshooting assistance.
  • Faster product adoption: Help customers get up and running quickly with their new products, leading to faster product adoption and increased usage.
  • Reduced product returns: By ensuring a smooth and successful setup experience, you can reduce product returns that could happen because of setup difficulties or frustration.
  • Enhanced brand reputation: Providing excellent virtual setup assistance can enhance your brand’s reputation for customer service and product quality.