Conversational AI for eCommerce: Transform engagement into revenue

Elevate your eCommerce using AI chatbots for personalized customer engagement, streamlined operations, and increased sales.

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A person holding a phone with a notification from ChicWear. The notification reads: "Hi Sandra, your invoice #123321 for ChicWear of $120 is due today. Please make a payment at https://chicwear.com/cart. Thank you. :)" The ChicWear logo, "CW," is in an orange circle on the phone screen. The person holding the phone is wearing an orange shirt.

Transform your eCommerce with Infobip’s Conversational AI

Drive higher conversion rates and boost average order value. Trusted by leading brands globally, Infobip’s conversational AI platform enables personalized shopping journeys. Quickly deploy intelligent product recommendations, instant support, and seamless checkout experiences—it’s easy with our intuitive, no-code platform.

A graphic with four icons and accompanying text, set against a blurred background. The icons and text are arranged in a grid-like layout. The text reads: "24/7 customer support," "Automate routine tasks," "Seamless integration," and "Personalized shopping experiences." The icons are abstract and simple line drawings.

Benefits of conversational AI for eCommerce

Shopping carts overflowing, not abandoned. Conversational AI is the key to turning those hesitant browsers into happy buyers.

Streamlined operations

Transform your support queue from a bottleneck into a smooth, automated checkout lane. Conversational AI handles the ‘where’s my order?’ and ‘what are the specs?’ questions, letting your team focus on high-value interactions and turning browsing into buying. Streamline operations and accelerate the path to purchase.

Customer retention

Personalized interactions, reflecting past preferences and purchases, point out to customers that they are valued and recognized. Consequently, trust and reliability increase and secure customer retention.

Increased sales

Rebuild “add to cart” into “completed purchase”, reduce cart abandonment rates, maximize sales, and encourage conversions. Conversational AI proactively engages hesitant shoppers, offering them personalized recommendations, discounts, or answers to questions.

Global reach

Conversational AI assistants provide localized support, handle multi-currency transactions, and manage international shipping and returns with ease. Deliver a consistent, personalized experience to customers worldwide and improve the overall international shopping experience.

Advanced AI capabilities for eCommerce 

Natural language processing (NLP)

Power human-like conversations

Instead of relying on simple keyword matching, the NLP technology interprets complex queries, analyzes customer sentiment, and delivers highly relevant product recommendations. Customers can express their needs naturally express and experience a more personalized, efficient shopping journey. 

Multichannel support

Deliver support on any channel

Effective omnichannel support in eCommerce relies on AI to unify customer interactions across all platforms. Recognizing that customers have diverse preferences for how they buy and engage, we facilitate AI interactions across all digital channels, including websites, mobile apps, social media, Live Chat, and Voice. AI allows businesses to track and analyze customer behavior across these touchpoints, creating a broad customer profile. Customers can easily switch between channels while receiving consistent and personalized support regardless of how they choose to interact. 

Real-time analytics

Make data-driven decisions

AI algorithms can analyze vast amounts of data, including customer behavior, sales trends, and market fluctuations, to provide actionable insights. Businesses can dynamically adjust pricing, optimize inventory, and personalize marketing campaigns in real-time.

Scalability

Ensure growth with ease

eCommerce businesses often experience fluctuating demand, especially during peak seasons or promotional events. AI-powered scalability ensures that platforms can handle surges in traffic and transactions without compromising performance. AI algorithms can dynamically allocate resources, automate routine tasks, and optimize workflows to ensure consistent service quality. Businesses meet customer expectations even during periods of high demands and ensure that growth doesn’t sacrifice customer experience.  

Security and compliance

Protect privacy, build trust

AI plays a crucial role in enhancing security by detecting and preventing fraudulent transactions, identifying suspicious activity, and implementing robust authentication measures. AI-powered data anonymization and encryption techniques help businesses comply with regulations like GDPR and CCPA. Our AI-powered systems include standard protocols that automatically block harmful content to safeguard all user interactions. 

Proven success in eCommerce

A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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Conversational AI use cases in eCommerce 

Discover how conversational AI can optimize customer interactions within your eCommerce platform. Infobip’s solution provides versatile tools to tackle pain points for both online retailers and shoppers.

Seamless integration with your eCommerce platform

Our AI solutions are designed to work harmoniously with your existing eCommerce ecosystem, minimizing disruption and maximizing efficiency.

Shopify

Infobip’s AI integrates smoothly with Shopify, enabling conversational commerce and enhancing your online store. Sync your Shopify data to Infobip People using pre-built apps or APIs (like the Exchange App) to use it in Infobip applications like Moments, Conversations, and Answers. Deploy AI-powered chatbots for customer support, personalized product recommendations, and order management directly within your Shopify storefront. For streamlined support, agents can use Shopify Context Cards in Conversations to access customer and order details within the chat interface.

Magento

For businesses using Magento, Infobip provides a powerful integration that connects your Magento data to Infobip People. This allows your Infobip products, most notably Moments, to use the same valuable data as your Magento system. By connecting your Magento data to People, you can leverage it to create highly targeted and personalized marketing campaigns.

WooCommerce

Infobip’s AI integrates seamlessly with WooCommerce, empowering you to enhance your WordPress-based online store with powerful conversational capabilities. This plugin enables you to deliver personalized SMS notifications, transactional emails, and targeted marketing campaigns directly from one platform. It bridges the gap many online stores face in engaging customers with timely updates and personalized messages, helping businesses connect with customers through SMS and email.

Image of a mobile phone displaying an invoice reminder from ChicWear. The message informs Sandra that her invoice #123321 for $120 is due and provides a link to pay. The ChicWear logo is visible.

Continuous support and innovation with Infobip’s AI

We empower you to revolutionize customer experiences by delivering personalized interactions across every touchpoint. Drive significant sales growth through AI-powered product discovery, targeted promotions, and reduced cart abandonment. Streamline your operations with intelligent automation, freeing up your team to focus on strategic initiatives. Infobip’s AI is the key to unlocking exceptional customer experiences, boosting your bottom line, and achieving sustainable growth. 

Learn how to create exceptional conversational experiences

Explore our knowledge base
A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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A mobile phone screen displays a chat interface titled "ElectriCity Chat" with a lightning bolt logo. The chat begins with a welcome message: "Welcome to ElectriCity Assistance Chat. How can I help you?" Below are four button options: "Check order," "Return policy" (highlighted in orange), "Shipping options," and "Other." The "Return policy" button has been selected, and a response is shown: "You have 30 days to return your order. We cover the shipping costs for all returns. Click on this link to access your shipping label for returns. Click here." A text input field at the bottom reads "Send message..." with a send arrow button.
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Offer personalized omnichannel experiences and create stronger customer relationships with conversational AI.

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