Launch a human-like AI assistant across your customer support and marketing

AI-powered assistive guidance at every step of your brand journey.

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AI Assistant makes it easy to capture and engage users with personalized conversations

Alleviate the burden on your support services

AI gives precise answers to queries like FAQs, allowing live agents to focus on more complex tasks.

Fine-tuned to your brand

Our AI models are vigorously trained on your data to reflect your tone, resonate with your audience, and deliver natural interactions.

Engage users on their favorite chat apps

AI Assistant is embeddable across numerous messaging channels, making your brand even more accessible and relevant.

Heighten engagement

Increase your responsiveness with proactive user recommendations, advice, and information based on their individual preferences.

Features that deliver 100% satisfaction

  • Chat like a human: AI translates your prompt instructions into authentic two-way conversations
  • Pinpoint accuracy with RAG: Achieve up to 96% precision in delivering contextualized, spot-on responses.
  • Safeguarded interactions: Smart content filtering blocks harmful and inappropriate responses.
  • Optimized consumption:
    AI orchestration only employs AI responses when needed, reducing AI consumption and lowering costs.
  • Effortless updates: Simply upload updated prompts without reconfiguring the entire chatbot.

AI Assistant | Conversational Customer Support

Resolve every user query with speed and precision. Instant support to boost satisfaction and cut costs

Close tickets faster

Deliver instant answers to queries, optimizing agent workloads, reaching resolutions faster

Inclusive support

Connect with customers all day long, wherever they are with support in 130+ languages

Greater efficiency

Manage high volumes of inquiries with a single AI assistant, minimizing overheads and maximizing productivity

Human-in-the-loop

Ensure smooth escalation for complex issues with AI that detects when a live agent is needed

LAQO Insurance elevates support with Infobip’s Gen-AI and Azure OpenAI partnership

  • 30%

    of queries are handled by the AI digital assistant

  • 90%

    of queries are handled within 3-5 exchanged messages

Megi Health Platform: Optimizing patient care with an interactive chatbot built using Infobip Answers

  • 86%

    CAT score

  • 65%

    reduction in data collection time

AI Assistant | Conversational Marketing

Capture, converse, convert. Enhance shopping experiences with assistive AI

Explore Foodie use case

Complement buying journeys

Allow users to easily inquire about your entire product catalogue with assistive AI guidance.

Hyper-personalized campaigns

Tailored messages that resonate with each user based on AI-driven insights and context-aware engagement.

Increase basket spend and conversions

Drive higher basket spend with personalized recommendations and upsell opportunities through AI-powered interactions

Centralized campaign control

Easily launch and manage AI Assistant from one portal, simplifying campaign operations across all channels

Bringing hight quality leads to landing page as a result of AI chatbot on RCS

  • 7.7%

    increase of customer base as a result of brand ambassadors word of mouth

  • 10%

    click through rates as a result of chatbot interaction, delivering high value leads to dedicated web site

Podravka: Empowering users to make healthy choices with an engaging AI-assistant

  • 18%

    conversion rate to an engaged user

  • 343K

    reduction in data collection time

AI Assistant | Foodie

Serve tasty recipe ideas powered by generative AI

Everyone likes to talk about food, and so do Foodie Assistant

Inspire awesome meal ideas

Encourage repeat orders with dynamic meal suggestions that respect dietary needs and preferences.

Enhance your brand loyalty

Boost your brand with zero-hallucination accuracy and seamless multi-turn conversations

Rich content engagement

Captivate audiences with videos, imagery, and web links that seamlessly guide them to purchase

Tasty food companion

Boost menu engagement and personalized meal suggestions based on your customer interactions.

Start building conversational experiences with AI


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