Conversational AI for Hospitality: Creating exceptional guest experiences

How Conversational AI can be used to create exceptional guest experiences and help hospitality businesses to run more efficiently.

A woman researching her ideal beach holiday by interacting with a chatbot on her phone.

Provide a service that keeps guests coming back

Infobip’s conversational AI platform empowers hospitality businesses to incorporate cutting-edge automation into their customer facing and back-office operations. Our easy-to-use, no-code chatbot builder can be used to build virtual travel assistants that enhance and de-stress the travel experience and reduce staff workload.

  • 24/7 proactive customer service: Predict travelers’ needs and respond automatically.
  • Secure interactions: Protect your customers’ personal data and privacy.
  • Streamlined operations: Make your staff more efficient by automating routine tasks.
  • Create loyal guests: Deliver exceptional and personalized experiences in any language that make for satisfied guests.
An automated message sent to a returning guest showing personalization in action

How conversational AI makes for a better guest journey 

Research

Make holiday research as fun as the trip itself!

  • Let AI help people find the perfect apartment from thousands of listings, or that hidden gem that isn’t yet in the brochure.
  • Provide an immersive booking experience with 360-degree virtual property tours.
  • Provide AI-generated summaries of guest reviews to help people narrow down their holiday search.
Booking

Provide a seamless booking experience

  • Guests can research, book, and even pay for a holiday or business trip with the help of AI on their favorite chat app.
  • Provide answers to the specific questions that are important to each guest – from childcare services to local restaurant recommendations.
  • Send automated availability alerts when new dates are released, or last-minute cancellations mean there is a bargain to be had.
Check-in and in-stay

All the excitement of travel with less admin and hassle

  • Always satisfy guest preferences without them having to ask – from room types to dietary requirements, AI never forgets the important details.
  • Deploy a 24/7 virtual concierge that can order room service, book a taxi, or say what time the spa opens.
  • Assist guests with online check-in, providing digital room keys, and automate the check-out process.

Proven success in conversational AI

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Conversational AI use cases in hospitality 

Discover all the areas where conversational AI can make a positive impact on your business – from attracting new guests and helping them to book, to making your staff and establishment more efficient. Infobip’s conversational solution provides versatile tools that help make better guest experiences.

Challenges for conversational AI in hospitality  

While conversational AI is a fantastic tool for hospitality businesses, some may have concerns preventing them from investing in the technology on a meaningful scale. These include worries about privacy and security, and the possibility that guests seeking a personalized experience may be put off by the use of AI. However, these fears are largely unfounded as you will see.

Learn how to create exceptional conversational experiences

Ready to transform guest experiences?

Create engaging guest experiences and help your hospitality business run like clockwork with conversational AI.