Return accurate AI answers in every message
At scale, AI can drift off script and costs become unpredictable. Knowledge Agent, powered by Agentic RAG, delivers production-ready AI responses grounded in your documentation. Precise, controlled AI exchanges with predictable costs, across every channel.
What is Knowledge Agent?
AI Knowledge Agent is an enterprise AI agent powered by Agentic RAG, designed to return reliable, factual answers in every conversation, in a human-like way. Instead of generating responses first and hoping they’re correct, it retrieves verified information directly from your approved documentation, responding with accuracy, context, and control.
It’s purpose-built for high-volume conversational workloads, combining advanced reasoning, automated knowledge preparation, and flat pricing so teams can serve end users with confidence.
How AI Knowledge Agents work: Features built for accuracy and scalability
Purpose‑built AI reasoning retrieves verified information first, then generates responses with precision and transparency.
Instantly answer complex questions
Production-to-live in days
Purpose-built conversational reasoning
Engineered for peak performance
Transparent and controllable
Flexible by design
AI built for real‑world business conversations
From customer support to regulated industries, Knowledge Agent delivers reliable, policy‑aligned responses.
Customer support
Resolve product, policy, and troubleshooting questions directly from approved documentation. Reduce ticket volume and improve first-contact resolution.
Banking and financial services
Deliver accurate, compliant responses based on the latest regulatory content, product terms, and customer policies without risking misinformation.
Retail and eCommerce
Handle refunds, shipping, returns, and product queries with policy-aligned answers that reduce escalations and speed up resolution.
Healthcare
Provide factual, documentation-grounded health information, service details, and lifestyle guidance with consistency and care.
Legal services
Surface precise legal information and procedural guidance grounded in verified documents, minimizing speculative or misleading replies.
Insurance
Clarify coverage details, claims processes, and policy terms accurately, improving customer confidence and reducing disputes.
Production grade capabilities
From retrieval and ranking to validation and observability, each feature ensures AI Knowledge Agent performs reliably at scale.
Enterprise AI backed by global messaging expertise
Enterprise messaging without cost anxiety
Flat, predictable pricing based on your regular interaction run rate for simpler budgeting.
Knowledge Agent removes token-based volatility with pricing that covers all monthly AI interactions so AI can reliably handle high-volume traffic without hesitation.
- Flat, session-based pricing
- No hidden token or memory costs
- Optimized GPU usage for cost efficiency
Designed for high-volume global messaging
Infobip’s messaging infrastructure powers conversations across channels like WhatsApp, Live Chat, and RCS, ensuring reliable AI interactions wherever your customers are.
Transparency you can trust
Full visibility into retrieval and ranking signals means your teams understand exactly how answers are generated critical for compliance, governance, and continuous improvement.
Knowledge Agent FAQs
Knowledge Agent isn’t a conversational wrapper around a model. It’s a production-grade knowledge system built on Agentic RAG, designed to retrieve verified information first, then generate responses safely. This dramatically reduces hallucinations and keeps AI behavior predictable.
Knowledge Agent uses flat, session-based pricing rather than token consumption. Costs remain predictable even as usage scales, removing the risk of runaway spend caused by long conversations or repeated retrieval.
Yes. It’s engineered specifically for conversational workloads, delivering low latency and high throughput even under millions of concurrent sessions ideal if you’re interacting with a high-volume of users daily.
Most deployments take days, not months. Automated indexing and the Agentic Chunker structure documents into semantic units without manual tuning, significantly reducing setup and engineering time.
Yes. Knowledge Agent provides retrieval traceability and ranking signals so teams can understand exactly which content was used and why a response was selected.
No. Knowledge Agent is an off-the-shelf solution built to remove over-engineering. Most teams manage it with minimal AI expertise while retaining full visibility and control.