Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2026

Discover the current trends in business communication based on 628 billion mobile channel interactions that took place on our platform in 2025 and a review of the 3.8 trillion messages exchanged over the past 20 years.

Deep dive into report highlights

A visual intro to a WhatsApp statistics blog showing a man in a blazer and shirt using a smartphone in an urban setting. Text boxes highlight that WhatsApp has over 3.3 billion monthly users and 2.2 billion WhatsApp messages exchanged daily between businesses and customers. WhatsApp and data graph icons appear on an orange background.

Posted onApril 20, 2026.

WhatsApp statistics 2026: Global usage & market overview.

Explore the most updated WhatsApp statistics, covering global usage, engagement, demographics, and business adoption trends for 2026.

A smiling couple against a dark branded background, with a white notification bubble reading: "Your flight has been rebooked. Seat 14A reserved. Hotel notified."

Posted onApril 20, 2026.

AI travel assistants: what actually works.

Dive into the transformative potential of virtual assistants in the travel industry, including the use cases that they are ideal for, and how to create your own.

Posted onApril 15, 2026.

How to get verified without your phone.

Being locked out of an account or prevented from making a transaction because you can't receive a verification message can be frustrating! Find out how to avoid this CX disaster.

Website header image showing a smiling woman sitting by a window and looking at her smartphone. The image is framed by orange and lavender decorative shapes on a dark blue background, with an orange shield icon overlay.

Posted onApril 14, 2026.

A guide to global SMS compliance laws.

SMS laws and regulations vary from country to country. Read our guide to understand the crucial aspects of SMS compliance across the globe.

An image featuring a smartphone outline in the center. On the phone screen is an SMS message that reads: "Would you like to authorize this login? Zagreb, Croatia on Mac OS April 2, 2026 at 1:48PM." Above the phone is an orange warning triangle icon, suggesting a security alert.

Posted onApril 14, 2026.

SMS fraud: The complete guide to detection and prevention in 2026.

Understand the major types of SMS fraud in 2026 and the concrete steps businesses and mobile operators can take to detect and prevent them.

Decorative header image for blog about TCPA compliance in the US showing a man and a woman looking at a laptop.

Posted onApril 13, 2026.

2026 Guide to TCPA Compliance for SMS in the US.

A guide for any business sending SMS messages to customers in the US to help them comply with TCPA rules and avoid fines.

Header image: Dark purple and orange graphic with a rounded portrait of a smiling man centered above a white name card reading “Luis Fernando Marchiori” and “Head of Business and Strategy.” The logos for Infobip and Quite.Já appear below, with small pink, white, and blue geometric accents around the design.

Posted onApril 10, 2026.

QuiteJá & Infobip: How conversational AI is transforming debt collection in Brazil.

Learn how QuiteJá uses conversational communication, automation, and intelligence to modernize debt collection in Brazil.

Man with glasses smiling at his smartphone while sitting in a modern loft-style interior, representing a customer engaging with a conversational AI interface on mobile.

Posted onApril 8, 2026.

Conversational AI use cases in 2026: Real-world examples and results by industry.

Discover diverse conversational AI use cases transforming industries. Learn about key applications, success stories, and future AI trends.

Person using a WhatsApp-based government assistance chatbot with menu options for vehicle registration, housing and property, and other e-government services.

Posted onApril 8, 2026.

WhatsApp for government services: The future of citizen engagement .

Learn how WhatsApp helps governments modernize citizen services with secure messaging, automation, and real-time, two-way communication at scale.

Posted onApril 7, 2026.

What is conversational billing for RCS? Explained for US businesses.

Conversational billing is coming to the US. Here's what it means, how RCS Interactive Sessions work, and why the shift from per-message to per-conversation pricing changes everything for CX.

Zalo: Supercharging conversational commerce localization and AI