Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2026

Discover the current trends in business communication based on 628 billion mobile channel interactions that took place on our platform in 2025 and a review of the 3.8 trillion messages exchanged over the past 20 years.

Deep dive into report highlights
Person using a smartphone in an urban setting, shown within a rounded frame alongside AI‑themed icons and abstract design elements.

Posted onMay 12, 2026.

The AI readiness checklist: Is your brand really ready for effective AI? .

Use this quick AI readiness checklist to see if your customer communications are ready for scalable AI across channels, data, automation, and integration.

Person using a smartphone with an example promotional message offering a 10% discount, shown alongside icons representing messaging, email, WhatsApp, and Viber.

Posted onMay 12, 2026.

What CX maturity really tells you about your customer journeys (and what to do about it).

Discover the CX Maturity framework and what it can tell you about the effectiveness of your customer journeys and potential for growth.

Person wearing headphones and holding a smartphone, interacting with a messaging app, shown within a rounded frame alongside abstract design elements.

Posted onMay 8, 2026.

RCS 4.0 is here: What changed and why it matters for business messaging.

Learn what's new in RCS 4.0 and what it can mean for your CX strategy. Dynamic communication with video call options can change the game for brands.

Person checking their phone outdoors, representing RCS for Business mobile messaging

Posted onMay 7, 2026.

Best RCS for Business providers in 2026.

RCS for Business is the channel everyone has been waiting for, and in 2025 it finally delivered. Here is what to look for in an RCS provider in 2026.

Header picture featuring an image of Magdalena Sekulić Ljubić from Hrvatski Telekom

Posted onMay 5, 2026.

Hrvatski Telekom: What a simple fleet management chatbot can teach telcos about selling.

Hrvatski Telekom built an internal WhatsApp chatbot for company car management with no developer budget and a drag-and-drop tool. The result: 600 sessions, 75% engagement, and a customer proof point they can rely on.

Posted onMay 1, 2026.

30 of the best free AI courses you can start today.

Level up your AI and machine learning knowledge in 2026 with our curated list of the best free courses and resources available on the web.

Woman smiling at her smartphone outdoors, with an Infobip AI agent icon overlay on a dark background with orange accent shapes.

Posted onApril 30, 2026.

Enterprise AI chatbots in 2026.

Learn what an enterprise AI chatbot is, how it differs from an AI agent, and what to look for in an enterprise-ready platform in 2026.

Timezone: Transforming offline entertainment with digital customer engagement

Posted onApril 24, 2026.

Timezone: Transforming offline entertainment with digital customer engagement.

See how Timezone partners with us to build real-time engagement that turns every store visit into a lasting customer relationship.

Illustration of a smartphone screen displaying an example of an RCS rich card message for a clearance sale, featuring a "Shop now" button.

Posted onApril 23, 2026.

Key RCS statistics & market insights for 2026.

Discover the data that proves why RCS is becoming the most effective channel for modern customer engagement. 

Infobip 20 years campaign banner featuring images of Kreso Zmak and Adrian Benic.

Posted onApril 22, 2026.

Built to reinvent: Infobip’s approach to innovation after 20 years.

Infobip's Chief Innovation Officer and Chief Product Officer on 20 years of customer-driven innovation, from SMS infrastructure to AI-powered agent experiences.

An image showing a portrait photo labeled “Diana Abd Manaf”, with the title Director at Mandiri Solution Sdn. Bhd. The design features a dark background with orange gradient accents and includes the Infobip and Mandiri Solution logos.

Posted onApril 22, 2026.

Mandiri Solution Sdn. Bhd.: Redefining citizen and customer engagement in APAC.

See how Mandiri Solution is transforming citizen and customer engagement across government, finance, and education in APAC through AI and omnichannel experiences.

Posted onApril 22, 2026.

SMS marketing statistics: Key figures for 2026.

Discover the data behind why SMS remains one of the most powerful and effective tools in modern marketing.