Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2025

Discover the current trends in business communication based on
 530 billion mobile channel interactions that took place on our platform in 2024.

Deep dive into report highlights
Infobip 20 years campaign banner featuring images of Silvio Kutic and Izabel Jelenic.

Posted onFebruary 3, 2026.

We are just starting: A journey of faith, failure, and the future.

As we celebrate 20 years of Infobip, we reflect on the people, culture, and constant reinvention that brought us here and the belief that our journey is only the beginning.

Tags:
  • Blog.
  • Inspiration.
A visual intro into the blog ‘A guide to choosing the right telecom partner in 2026,’ showing a digital world map with interconnected nodes and communication icons representing global connectivity. In the top right corner, a person is seen using a smartphone, symbolizing user engagement. The background features dark blue with abstract colorful shapes and an orange handshake icon, emphasizing partnership and collaboration.

Posted onJanuary 30, 2026.

A guide to choosing the right telecom partner.

Good communication is what sets winners apart, but finding the right telecom partner isn’t always easy. We break down what to look for and how to pick the partner that fits your business.

Tags:
  • Blog.
  • Partnership.
  • Telco.
  • Best Practices.
Customer using mobile phone to chat with NLP-powered AI chatbot for banking support

Posted onJanuary 29, 2026.

What is an NLP Chatbot? How AI chatbots with NLP work in 2026    .

In this blog, you’ll learn why some chatbots feel intuitive and helpful while others feel like talking to a brick wall and how the difference comes down to the way they process language.

Tags:
  • Blog.
  • Best Practices.
Dark navy header graphic with abstract shapes in light blue, white, and orange. On the right, a photo shows a smiling woman with long brown hair holding a smartphone and looking at the screen, framed inside a rounded rectangular cutout. Above the photo, an orange rounded square contains a simple black line icon of a robot/agent. To the left of the photo are four light-blue rounded square tiles arranged in a 2×2 grid with line icons and labels: “Autonomous Agents” (brain with circuit lines), “Human Interactions” (person with headset), “Conversational CDP” (group of people), and “Insights & Actions” (waveform with dots). No headline text or Infobip logo appears in this image.

Posted onJanuary 29, 2026.

AI orchestration: How to reinvent customer journeys.

Find out how AI orchestration connects agents, data, and channels to power intelligent, continuous customer conversations across the entire customer journey.

Tags:
  • Blog.
  • Conversational experience.
  • Inspiration.

Posted onJanuary 28, 2026.

Google Voice and RCS: What businesses need to know.

Google Voice doesn't support RCS. Learn why and explore how to use RCS for Business as a superior alternative for branded, interactive messaging.

Tags:
  • RCS.
  • Best Practices.
Blog header image showing a woman reading a message on her phone with an email icon, representing modern email marketing in an omnichannel world.

Posted onJanuary 23, 2026.

How to craft an effective email marketing strategy plan.

Discover the ins and outs of developing an effective email marketing strategy plan to boost ROI and conversion rates.

Tags:
  • Email.
  • Marketing.
  • Best Practices.
A man and a woman sit together, each holding a smartphone, interacting with their devices. Surrounding them are orange icons representing communication and technology concepts, including a communication tower, wrench, chatbot, speech bubble, message, WhatsApp logo, and phone call.

Posted onJanuary 22, 2026.

From fail to fix: Telco to techco CX lessons for 2026 .

Drawing lessons applicable to real-world telco operators, this blog shows how to turn the biggest customer experience stumbles into long-term competitive advantages, guiding the journey from everyday telco operations to a full techco transformation.

Tags:
  • Conversational experience.
  • Operators.
  • Telco.
  • Best Practices.

Posted onJanuary 22, 2026.

What is Agentic AI?.

Learn what agentic AI is, how it works, and real-world applications that can improve customer service resolution times and rates.

Tags:
  • Blog.
  • Customer Service.
  • Best Practices.
Infobip and Émerix branded banner with a dark background and orange accent. On the right, an orange diagonal panel features a circular photo of a person in a suit and lanyard, with a white nameplate below that says “Stefan Kostow Díaz, CEO at Émerix.” Decorative rounded shapes in orange, pink, blue, and white are scattered around the design.

Posted onJanuary 21, 2026.

Émerix: Transforming digital debt collection through omnichannel engagement.

Discover how Émerix and Infobip are modernizing debt collection across Latin America through omnichannel engagement, automation, and customer‑first innovation.

Tags:
  • Blog.
  • Spotlight.
  • Financial Services.
  • Inspiration.
Illustration of rich RCS chat on a smartphone with a travel offer card for Paris

Posted onJanuary 20, 2026.

How RCS messaging works in 2026.

Discover how Rich Communication Services (RCS) messaging works, its key features, how it’s delivered over Wi‑Fi and mobile data, and what brands need to know to use it effectively.

Tags:
  • Blog.
  • Blog.
  • RCS Messaging.
  • RCS.
  • Awareness.
Meeting customer expectations with localization and AI

Posted onJanuary 20, 2026.

NocNoc: Meeting customer expectations with localization and AI.

Learn how NocNoc used AI and localization strategies to meet its customer expectations across multiple markets and boost business growth.

Tags:
  • Blog.
  • Email.
  • SMS.
  • Spotlight.
  • Trends and Insights.

Posted onJanuary 19, 2026.

AI Voice assistants: Everything you need to know.

Discover the benefits of using AI voice assistants for your business. Learn how they can enhance customer experience and streamline operations.

Tags:
  • Voice.
  • Conversational experience.
  • Awareness.