Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2025

Discover the current trends in business communication based on
530 billion mobile channel interactions that took place on our platform in 2024.

Deep dive into report highlights

Posted onNovember 4, 2025.

What is LINE messaging, and how to use it for customer engagement.

Discover how to leverage LINE messaging to boost customer engagement and sales in Asia's largest markets with rich interactive features and real-time communication.

Blog.
Best Practices.
LINE.

Posted onNovember 3, 2025.

WhatsApp banking example for banks and financial institutions .

See how banks use WhatsApp banking to improve customer support and engagement. Explore real-world examples and API use cases for finance.

Blog.
Best Practices.
WhatsApp Business.
Financial Services.

Posted onNovember 3, 2025.

Text-Em-All: Where technology speaks human.

See how Text-Em-All keeps empathy at the heart of communication using Infobip Voice to make every message feel human, personal, and truly heard.

Blog.
Trends and Insights.
Voice.
Conversational experience.
Spotlight.

Posted onOctober 31, 2025.

10 ways MVNOs improve customer service in telecom.

MVNOs can now turn every customer interaction into an advantage. Infobip provides the tools to deliver fast, personalized, and consistent support across all channels. Explore how they’re bridging two worlds, from hold music to real-time connection.

Best Practices.
Conversational experience.
Customer Service.
Operators.
Telco.

Posted onOctober 29, 2025.

WhatsApp for customer service: Best practices 2025.

Learn how to use WhatsApp for customer service with chatbots, automation tools, and retail-focused software to deliver real-time customer support.

Blog.
customer service.
whatsapp business platform.
Trends and Insights.
WhatsApp Business.
Customer Service.

Posted onOctober 29, 2025.

WhatsApp Business blocked: Reasons & how to unblock.

Learn why your WhatsApp Business account is blocked, how to unblock it, and avoid future issues like spam or policy violations.

Best Practices.
WhatsApp Business.

Posted onOctober 27, 2025.

WhatsApp sales: Funnels, CRM integration, and automation.

Learn how to use WhatsApp for sales with CRM integration, automation tools, and funnel strategies to boost conversions and streamline outreach.

Blog.
Best Practices.
WhatsApp Business.
Sales.
Martech.

Posted onOctober 24, 2025.

How WhatsApp vs Messenger compare for business communication.

If you have ever compared WhatsApp vs Messenger for business, this guide is for you. See how each app helps you connect with customers and how Infobip simplifies it all in one place.

Best Practices.
WhatsApp Business.
Conversational experience.

Posted onOctober 24, 2025.

WhatsApp with CRM: How to integrate and scale customer relationships.

Connect WhatsApp Business Platform to your CRM to streamline marketing, sales, and support. Automate, personalize, and report ROI with Infobip.

Blog.
Best Practices.
WhatsApp Business.

Posted onOctober 23, 2025.

How mobile push authentication is redefining security in banking.

Banks are redefining security with mobile push authentication. Learn how Infobip helps financial institutions deliver secure, compliant, and real-time fraud prevention through seamless in-app verification.

Blog.
Awareness.
Mobile & web push.
signals.
Authentication.