Get the best from enterprise email
If you’ve been struggling to maximize the ROI of enterprise email, you’re not alone. Even the largest and most successful companies in the world are failing to capitalize on the full potential of this crucial channel. This guide explains why.
We show how to:
- Reduce the compound complexity that comes with managing global campaigns
- Improve deliverability and master global compliance
- Unlock the full value of email
This guide is for anyone responsible for building, managing or optimizing email campaigns within the enterprise.
Fix the economics of email for your business.
8 ways we can help you fix the economics of email
If you’re reading this then you’re probably struggling to maximize the ROI of enterprise email. We’re here to solve that problem. This brochure explains how we’ve helped some of the world’s largest brands reduce the cost and complexity of email while improving the performance of this vital channel.
We explain:
- 8 reasons why brands like Uber and UNICEF use our email service
- A simple, fast and risk-free way to test our service
- Why partnering with us paves the way for an automated, omnichannel future
Stop overspending on an email service that doesn’t deliver on its potential and start capitalizing on the power and value of email.
Scaling Platform Interactions
As a platform business, you’re looking to orchestrate large numbers of customer interactions.
A unified, data-driven cloud communications strategy combined with the right solutions and support can lead to a network effect of frictionless engagements.
Download this eBook, or check out the preview, and let us help you scale your platform and ISV (PaaS companies) without any weak links in your customer communications.
Key highlights and preview
Here’s a sneak preview on the key points and statistics highlighted in our eBook – Scaling Platform Interactions.
Game-changing technology investments to optimize your customer journey
34%
digital experience platforms
33%
customer experience analytics and intelligence platforms
33%
real-time customer engagement tools
Learn how we can help your platform grow
Platform businesses: The world is your arena
How engagement network effects and technology designed specifically for platforms can help power growth faster than you could ever have imagined.
Partnering with customers to build solutions in the CPaaS space
What is co-creation and what are the advantages of this model of product development for CPaaS? Infobip’s CPO, Adrian Benić, shares his views on this, and how partnering with customers to build the right solutions helps give Infobip a competitive advantage in the CPaaS space.
Scaling Customer Success While Keeping the Human Touch
Learn how data, automation, and an omnichannel strategy can help platforms scale customer success in a personalized manner.
Revenue Boosting Telco CX Strategies
We surveyed telco customers worldwide to get actionable insights on their communication preferences.
If you’re a telco looking to elevate your customer experience, download this eBook and unlock 100+ CX statistics to increase ARPU, NPS and retention.
It’s time to think about your omnichannel customer experience
Source: Infobip Telco CX Survey
53%
of telco customer churn occurs because of poor customer service
60%
of customers are increasingly using digital channels for contacting their telco
46%
customers say personalized promotions could influence them to upgrade their existing service
Discover how you can boost your telco CX
Strategies for Internet Service Providers to improve customer experience in 2025
Learn how Internet Service Providers (ISPs) can use digital channels and an omnichannel approach to improve their customer experience while overcoming threats that are on the horizon.
Telecom digital transformation: Tips to thrive in the digital future
Find out what the future holds for telecoms – from 5G to digital customer experience.
What Telco customers want
Knowing what telco customers want is the first step to building your revenue-boosting omnichannel strategy. Find out what it is and how to give it to them!
Building the Perfect Telecom Chatbot
As the leading cloud communication provider for telecoms, we activated 262 chatbots for telecoms in 2021, leading to 75 million customer interactions. But that’s not all. We analyzed these interactions and put our telecom expertise together to understand:
- The top telecom use cases
- The value chatbots bring to your customer journey
- Technological advancements in chatbots
Deep dive into this guide to know how chatbots can help you deliver a superior customer experience.
How chatbots power telcos
Source: Infobip Telecom Chatbot Survey
92%
of customer inquiries via chatbots resolved without live agent support
90%
of customers have been helped by a chatbot in the first instance with overwhelmingly positive CSAT scores
Learn more about how you can enhance your telco CX
What Telco customers want
Knowing what telco customers want is the first step to building your revenue-boosting omnichannel strategy. Find out what it is and how to give it to them!
The Chatbot Telco Customer Journey
We analyzed 75 million interactions between telecom customers and chatbots to discover how to improve CX. This is what we discovered.
5 Use Cases for Automation in the Telecom Industry
How telecoms are using chatbots to introduce automation across the whole customer journey – generating revenue and providing exceptional service.
MMS-Enabled Business Numbers: Everything You Need to Know
Landlines and toll-free numbers in the US can now be used to send and receive MMS messages. This means you and your customers can communicate using images, text, videos, animations, GIFs, and audio – all via a landline number that is known and trusted.
Boost your customer engagement
Many brands already use SMS-enabled landlines and toll-free numbers for two-way messaging and mass texting, but ‘MMS enabling’ these numbers takes engagement to the next level. Here’s everything you need to know.
The Future of Customer Communications in India’s New Normal
The last couple of years have seen an unprecedented rise in customer interactions over digital channels – be it chat apps, email, or SMS. So, how do you meet the challenge of being available across your customers’ preferred channels while making sure that your communication is personalized and effective? Read this eBook to discover how it is easier than ever before to do just that.
Download and discover:
- The changing face of customer communications in India
- How to connect on the channels your customers love and trust
- How to deliver superior customer experiences across retail, finance, and on-demand industries
- The tools you need to succeed
Eight Trends That Will Shape Business Communications in 2022
Cloud-based communication is evolving at pace – here’s what’s on the horizon, according to customer engagement experts.
The seismic changes the world is going through are clearly going to have a significant influence on how businesses conduct their relationships with customers and employees in 2022.
In this ebook, Infobip experts will drill down a little further, sharing their perspectives on more specific trends CX-focused businesses need to be aware of in 2022.
Download and discover:
- How businesses look to simplify communications
- What happens as preparations for the Metaverse get underway
- What hybrid working means in communications redesign
- The benefits of 5G become tangible
- How AI makes customer interactions more human
- Why platform businesses focus on engagement growth
- The turning point for authentication and security
- SMEs moving to omnichannel
System Integrators Playbook
Discover how to make the most of the exciting opportunities awaiting system integrators with Infobip, including tips and tactics from CX experts
C-Suite Unity: The Secret to an Effective Communication Strategy
Discover how everyone wins when IT, finance, and customer service leaders come together.
Download this ebook to know more about how to:
- Accelerate cloud-driven digital transformation
- Breakdown legacy data and communications silos
- Harness AI and intelligent automation in customer communications
- Boost your customer self-service capabilities