Cookie policy

Cookie Policy

This website is operated by INFOBIP Limited, a business registered in London, UK (further referred to as “We”, “Us”, “Our”, etc.). This policy describes how and when we use cookies on our website, https://www.infobip.com.

Our website works best when allowed to use cookies. We only use cookies in a responsible manner to give you the best user experience possible whilst browsing our website. By using the Infobip website, you are agreeing to the use of cookies.

What are cookies?

Cookies are small text files containing a unique string of characters that our website places on your computer or mobile device. They are used to provide a means for us to uniquely identify your device or browser and better understand how users interact with our products, ads and services. Similar technologies, such as “pixels”, are also used for this purpose and will be referred to collectively as “cookies”.

Why do we use cookies?

Cookies are currently the best way of ensuring that our website works as intended for all our users and help keep your browsing experience as smooth as possible, ensuring a consistent experience across a wide variety of screen sizes and devices. We use them for analytics purposes, which help us understand how our website is used and help us provide better content and layout. We also use cookies to remember your preferences and help with navigation the next time you visit our website. Cookies allow us to know if your computer or device has visited our site or service before. We use them for the purposes of authentication, remembering whether you have accepted our terms and conditions, and for making improvements to our website. We also use cookies for marketing purposes, to provide more relevant ads, and for sharing to social media.

We do not collect sensitive information (protected categories of personal data) without your explicit consent. Where possible, we use techniques that help protect your privacy by pseudonymising and/or anonymising your data.

What types of cookies does Infobip use?

We sort cookies into several categories that can help you better understand why and how we use cookies. You can find out more about each cookie category below.

Necessary Cookies

These cookies are required for our website to work properly, as some elements of our website simply cannot function without them. They are always set when you visit our website, and they do not contain any personal information. Main purposes are:

  • Saved input:
    we may use cookies to remember what text you entered into a registration form, to prevent you from having to input it again after you go back to the same page or accidentally navigate from it in the same browsing session.

We use the following strictly necessary cookies:

Identifier

Source

Type

Expiry

PHPSESSID

infobip.com

HTTP

Session

Functionality Cookies

We use these cookies to help you remember your preferences and settings. Your preferences (such as language or layout) are saved via these cookies; the next time you visit, our website will read these settings and deliver the customised version to your browser. Depending on the page, this could include several settings, such as the suppression of messages that are shown to new visitors, remembering of your font size and colour settings, or your position on a video player when you leave such a page.

We use the following functional cookies:

Identifier

Source

Type

Expiry

__livechat

livechatinc.com

HTTP

3 years

__livechat_lastvisit

livechatinc.com

HTTP

3 years

3rdparty

livechatinc.com

HTTP

Session

lang

ads.linkedin.com

HTTP

Session

main_window_timestamp#

livechatinc.com

HTTP

Session

recent_window

livechatinc.com

HTTP

Session

Analytics/Performance Cookies

These cookies can help us route traffic in a way to optimise server load and smooth out any performance issues. They also help us determine the size of your window to help deliver content that is optimised for your device, help us detect various attacks on our web-site, as well as attempts to circumvent our log-in mechanisms (such as when trying to log in too many times in a short period of time). Special subcategory is:

  • Analytics cookies:
    We use these cookies to monitor the use of this website. Data on visitor behaviour helps us improve our services and provide more relevant content.

We use the following performance/analytics cookies:

Identifier

Source

Type

Expiry

__utm.gif

google-analytics.com

Pixel

Session

__utma

infobip.com

HTTP

2 years

__utmb

infobip.com

HTTP

Session

__utmc

infobip.com

HTTP

Session

__utmt

infobip.com

HTTP

Session

__utmz

infobip.com

HTTP

6 months

_ga

infobip.com

HTTP

2 years

_gali

infobip.com

HTTP

Session

_gat

infobip.com

HTTP

Session

_gid

infobip.com

HTTP

Session

exp_last_activity

infobip.com

HTTP

1 year

exp_last_visit

infobip.com

HTTP

1 year

exp_tracker

infobip.com

HTTP

Session

Targeting or Advertising Cookies

Cookies can help us deliver more relevant advertising by tracking your behaviour across websites. Such ads are more valuable both for you and for the advertisers. They are delivered seamlessly without any user input.

We use the following marketing cookies:

Identifier

Source

Type

Expiry

#.gif

rlcdn.com

Pixel

Session

__adroll

d.adroll.com

HTTP

1 year

__ar_v4

infobip.com

HTTP

2083 days

_ansscnt

adsnative.com

HTTP

Session

_te_

infobip.com

HTTP

Session

_uuid

adsnative.com

HTTP

1 year

ads/ga-audiences

google.com

Pixel

Session

ads/user-lists/#

google.com

Pixel

Session

bcookie

linkedin.com

HTTP

2 years

BizoID

ads.linkedin.com

HTTP

179 days

bscookie

linkedin.com

HTTP

2 years

c

bidswitch.net

HTTP

1 year

c

rubiconproject.com

HTTP

Session

ck1

rlcdn.com

HTTP

179 days

collect

google-analytics.com

Pixel

Session

ELOQUA

eloqua.com

HTTP

2 years

ELQSTATUS

eloqua.com

HTTP

2 years

fr

facebook.com

HTTP

3 months

has_data

postrelease.com

HTTP

1 year

i

openx.net

HTTP

1 year

IDE

doubleclick.net

HTTP

2 years

khaos

rubiconproject.com

HTTP

1 year

lidc

linkedin.com

HTTP

Session

MUID

bing.com

HTTP

1 year

MUIDB

bing.com

HTTP

1 year

NID

google.com

HTTP

6 months

pb_rtb_ev

contextweb.com

HTTP

1 year

put_#

rubiconproject.com

HTTP

29 days

rlas3

rlcdn.com

HTTP

179 days

rpb

rubiconproject.com

HTTP

29 days

rpx

rubiconproject.com

HTTP

29 days

rtn1-z

rlcdn.com

HTTP

179 days

status

postrelease.com

HTTP

1 year

sto-id-20480-bh

contextweb.com

HTTP

Session

stx_user_id

sharethrough.com

HTTP

1 year

test_cookie

doubleclick.net

HTTP

Session

tr

facebook.com

Pixel

Session

tuuid

bidswitch.net

HTTP

1 year

tuuid

visx.net

HTTP

2 years

tuuid_last_update

visx.net

HTTP

2 years

tuuid_lu

bidswitch.net

HTTP

1 year

um2

visx.net

HTTP

2 years

UserMatchHistory

ads.linkedin.com

HTTP

179 days

usersync

gumgum.com

Pixel

Session

V

contextweb.com

HTTP

1 year

visitor

postrelease.com

HTTP

1 year

w/1.0/sd

openx.net

Pixel

Session

__IB_aud_FT

infobip.com

HTTP

29 days

__IB_l_src_FT

infobip.com

HTTP

29 days

__IB_lp

infobip.com

HTTP

Session

__IB_lp_FT

infobip.com

HTTP

36 years

__IB_lp_ref

infobip.com

HTTP

Session

__IB_lp_ref_FT

infobip.com

HTTP

36 years

__IB_prod_FT

infobip.com

HTTP

29 days

__lc.visitor_id.1046322

infobip.com

HTTP

999 days

__lc_vv

livechatinc.com

HTTP

Session

__test__

infobip.com

HTTP

Session

_uetsid

infobip.com

HTTP

Session

buid_#

adsnative.com

HTTP

13 days

cm/b/out

d.adroll.com

Pixel

Session

cm/l/out

d.adroll.com

Pixel

Session

cm/o/out

d.adroll.com

Pixel

Session

exp_csrf_token

infobip.com

HTTP

Session

exp_stashid

infobip.com

HTTP

Session

km_ai

infobip.com

HTTP

5 years

km_lv

infobip.com

HTTP

5 years

km_vs

infobip.com

HTTP

Session

kvcd

infobip.com

HTTP

Session

lc_ssoundefined

infobip.com

HTTP

999 days

lc_window_state

infobip.com

HTTP

Session

message_text

livechatinc.com

HTTP

Session

notification[status_ping]

livechatinc.com

HTTP

Session

PH_HPXY_CHECK

infobip.com

HTTP

Session

usr_src

infobip.com

HTTP

Session

visitor/v200/svrGP.aspx

s436121246.t.eloqua.com

Pixel

Session

How long will cookies stay on my device?

Some cookies remain on your computer or a mobile device even after you leave the website. Such cookies are called “persistent cookies” and are used to identify you the next time you visit our website, help with log-ins and deliver more relevant ads. They remain saved until you delete them or until they expire, whichever comes first. Depending on your browser, you might be able to delete individual cookies you do not need, even if they have not expired. “Session cookies” are cookies that remain on your device only for the duration of your browsing. They are automatically deleted once you close the browser. These cookies do not collect any information from your computer.

First and third-party cookies

Infobip uses a combination of first- and third-party cookies. First-party cookies are cookies that belong and are set by Infobip. Third-party cookies are cookies that are placed on your device by another party when you use our services. Third-party cookies may be placed on your device by someone providing a service for Infobip, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.

How to control and delete cookies

Most browsers’ default settings are set to allow most cookies. You can override these preferences in your browser’s privacy settings. For more information about how to access these settings, please refer to your browser’s help material. If you disable cookies, you will still be able to browse our website, but some of its features that depend on cookies may be unavailable or result in a degradation of your user experience. You can turn third party cookies off, but generally not through our website, as they are not set by us. You can disable most of third-party behavioural advertising cookies by visiting the Your Online Choices website. In the US, you can visit the Digital Advertising Alliance site. Ad-blockers may interfere with the privacy controls within these sites, so we advise you to pause them temporarily. You can opt out of Google’s Analytics cookies here: http://tools.google.com/dlpage/gaoptout

How can I contact Infobip?

For any questions regarding this policy, you can contact us via this contact form or via phone at: +44 20 7837 4180

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