You’ve invested in AI — but is your CX mature enough to scale with it?

About the event

You’ve invested in AI. But are your systems ready to work together?

AI is transforming customer engagement, but without connected systems and integrated channels, even the most promising initiatives can fall short. Infobip’s 2026 CX Maturity Report reveals that only 58% of organisations have fully integrated digital channels, highlighting a significant gap between technology ambition and customer reality.

Join Infobip, BT Group, and Outcomes as we explore the next stage of CX evolution: orchestration. Together, we’ll discuss how organisations can connect data, channels, and technology to deliver more seamless customer journeys, stronger business outcomes, and experiences that scale.

From defining CX maturity to aligning customer needs with operational goals, this session will share practical insights for turning innovation into measurable results.