Infobip and Pontis Technology form partnership to develop advanced communication solutions
Vodnjan, 11 November 2025. – Global communications platform Infobip and Croatian IT company Pontis Technology have formed a partnership to deliver advanced AI-based communication solutions for companies across the region and beyond.
This collaboration brings together the strengths of both companies – Infobip’s global presence and world-recognized platform, acknowledged by analyst firms such as Gartner and Juniper Research, and Pontis’ expertise in developing custom software solutions, implementing artificial intelligence, and driving digital transformation, opening new opportunities for growth and innovation.
Infobip and Pontis Technology will provide clients in industries such as retail, banking, financial services, insurance, telecommunications, transport, and logistics with sustainable solutions aimed at improving communication and customer experience. The partnership includes high-quality implementation, ongoing support, and the use of artificial intelligence to optimize business processes.
Infobip and Pontis Technology are joining forces to enable companies to adopt sustainable and innovative communication solutions and accelerate their digital transformation. Their combined expertise enables efficient implementation, continuous support, and the use of artificial intelligence to optimize business processes and deliver a seamless customer experience.”
Silvio Kutić
Co-founder and Chief Executive Officer of Infobip
As part of the partnership, Infobip will provide access to its CPaaS (Communication Platform as a Service) and SaaS (Software as a Service) solutions, as well as extensive expertise in customer experience, including integrations with leading global platforms such as Salesforce Marketing Cloud, Microsoft, Oracle, and Adobe.
On the other hand, Pontis Technology will contribute to the partnership with its deep industry knowledge, experience in developing tailored solutions, and strong local presence, enabling companies to deliver outstanding customer experiences faster and more efficiently.
The partnership with Infobip represents an important step in the further development of Pontis Technology and confirms our expertise in the fields of artificial intelligence and digital transformation. Together with Infobip, we aim to help companies better understand their customers, connect with them in innovative ways, and accelerate digital changes that deliver real business value.”
Nataša Zec
CEO of Pontis Technology
This partnership is part of Infobip’s broader strategy to strengthen its global partner network, with the aim of enabling clients worldwide to access faster, more efficient, and more personalized communication solutions.
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip’s technology has the capacity to reach over seven billion mobile devices in 6 continents connected to over 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.