Privacy

We have gathered all the privacy information and documents that you might need in one place. Read through our Privacy Notice, check out our Cookie Policy, and browse through other policies that might be useful to you. 

Your privacy matters to us, and we hope you will find what you are looking for!

Key privacy documents

Privacy Notice

If you are wondering how we process your personal data, then this is the best place to start! Whether you’re exploring our website, using our services, or interacting with us in any other way, we want you to feel confident that your data is treated responsibly. Review our Privacy Notices for detailed information about our processing activities.

Read Privacy Notice

Cookie Policy

Find out how we utilize cookies (the non-edible ones) and how you can manage your cookie consent at any point by reading through our Cookie Policy.

Review Cookie Policy

Privacy Rights Request Form

To exercise your privacy rights (for example gain access to personal data that INFOBIP has about you, make a request for INFOBIP to amend or delete information etc.), or make a data protection complaint, please complete the form below.

The protection of your personal data is important to INFOBIP and we are committed to ensuring that your privacy rights are respected. Therefore, we advise you to read our Privacy Notice to be informed about your data privacy rights as well as the processing of your personal data.

The information required to fill the form will be used strictly for the purpose of enabling us to process your request and will be processed in accordance with applicable data protection laws.

If you are contacting us regarding data collected by INFOBIP, can you please provide some additional information about how INFOBIP obtained your personal information?

Please note: If we still cannot identify you in our systems with the above information, we may need to request further information from you and we will then contact you via the email address you provided in this Form.

Thank you!

Customer-facing information

Data protection during the Services provision

Need information on how we handle your data while you use our Services? This whitepaper will give you insights into Infobip’s privacy program, processes, and measures to protect the personal data you’ve entrusted us with.

Read privacy whitepaper

Sub-processors

Check out this section if you are looking for a list of our Sub-processors or if you want to sign up to be notified of any changes to the list. We also provide some additional details here on where we store customer data.

See list of Sub-processors

Data transfer agreement

If you need information regarding the updated EU Standard Contractual Clauses or the UK SCC Addendum, then this is the right section for you. Click through to find out how to execute our Data Transfer Agreement.

Get more info

Data retention notice

Check out this section to find the details about the data retention practices we implement when we process personal data on your behalf. Here you will find the default retention rules we implement, and hhow you can ask us to shorten or extend the default retention rules so it would best suit your needs.

Get more info

EU region-locked data centre

For more information on how to start using our EU region-locked data center read the whitepaper below. This white paper outlines Infobip’s position and privacy practices concerning Schrems II’s implications for international transfers of personal data and how Infobip can support customers in their compliance with Schrems II judgment.

Download the whitepaper

Infobip AI Privacy Whitepaper

Learn the proactive steps Infobip takes to ensure privacy and trust within AI deployments in this comprehensive Whitepaper.

Download the whitepaper

Privacy news

EU region-locked data centre is deployed

For more information on how to start using our EU region-locked data center read the whitepaper below. This white paper outlines Infobip’s position and privacy practices concerning Schrems II’s implications for international transfers of personal data and how Infobip can support customers in their compliance with Schrems II judgment.

Download Whitepaper

Infobip to deploy region-locked EU data centre

With this EU region-locked data centre Infobip will be able to support and empower its customers in complying with the EU data transfer requirements imposed by the Schrems II judgment when using Infobip products and services.

Read more