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Privacy notice

Key facts

This is a simplified visual overview of our key privacy practices. Please click here to access Infobip’s Privacy Notice.

Responsible entity

Infobip Ltd and its subsidiaries and affiliates.

This Notice applies to:

Our customers (we provide our services to you)
Our marketing subscribers (you are receiving news about our company and services)
Our job applicants
Our suppliers (you provide some services to us)
Any other individuals whose data we process as controller as explained in detail in Section 5 of our Privacy Notice.

How do we obtain your personal data?

Most of the personal data we process is provided to us directly by you when you for example use our services, visit our website, register for an event, participate in our research initiatives, submit an application form, or otherwise communicate with us.
We also receive personal information from other sources, such as in situations listed in Section 4 of our Privacy Notice.

What personal data do we collect and why?

All details are available in Section 5 of our Privacy Notice

How and with whom do we share your personal data?

With suppliers who provide some services to us. For other rare situations please see Section 6 of our Privacy Notice. If we conduct any international transfers, we carry them out while ensuring the confidentiality and security of your personal data and in line with any applicable privacy law.

How long do we keep your personal data?

For a period specified in your consent or otherwise only for as long as necessary to fulfill the purposes for which it was collected before making it non-identifiable (anonymous) or deleting it, as required by law.

*Specific retention periods are listed under the respective activities in section 5 of our Privacy Notice. To review any exceptions to these retention periods, please see Section 11 of our Privacy Notice.

How long do we keep your personal data?

Security and certificates

We have implemented a variety of security measures to safeguard the personal data we process, in accordance with ISO 27001:2013 standard requirements, and you can read more about them here.

Additional security and privacy-related certificates are listed on our website.

Security and certificates

We have implemented a variety of security measures to safeguard the personal data we process, in accordance with ISO 27001:2013 standard requirements, and you can read more about them here.

Additional security and privacy-related certificates are listed on our website.

Your rights regarding personal data

Whenever the processing is based on your consent and consent is the only permissible basis for processing.

ACCESS TO YOUR PERSONAL DATA

You can request a copy of the personal data we hold about you.

RECTIFY (CORRECT), ERASE OR RESTRICT PROCESSING

Correct inaccurate or complete your personal data that you think is incomplete. Ask us to erase your personal data or restrict processing in certain circumstances.

DATA PORTABILITY

If we process your personal data by automated means based on your consent or upon a contractual relationship with you, you can exercise the right of data portability.

RIGHT TO OBJECT

If we process your personal data upon our legitimate interest, you may object to such processing. For processing of your data for marketing purposes, you can do it at any time by using the unsubscribe link provided in our marketing communications.

RIGHT TO COMPLAIN

You can contact our Data Protection Officer at [email protected]. If you would like to raise complain to a regulatory body, you may contact your local data protection supervisory authority.