Product updates Q4 2023 

Last quarter’s video covers the steps needed for becoming a WhatsApp Business Platform provider, powering chatbots and agent interactions through GenAI and WhatsApp Voice Messages, how our new interface is making new channel requests a simple endeavor, and lastly, the benefits of implementing powerful messaging options such as SMS, WhatsApp, and Viber to Microsoft Dynamics 365 Customer Insights – Journeys.  Also, check out the other highlights below the video.

If you wonder what it would look like to return to school – wonder no longer! with Infobip Academy, you can start your learning journey today. Explore interactive courses for SMS, Email, WhatsApp Business Platform, Answers, Conversations, Moments, and People. Powerful interactions are a link away. 

New template improvements significantly optimize WhatsApp template management’s user experience and flexibility. So, what exactly is new for you? 

We’re presenting you with a whole new Broadcast experience; take a peek below for all new and improved functionalities. Learn more

Time-based workflows in our cloud contact center solution now support seconds, meaning your agents can react even faster in time-sensitive scenarios. The minimum available value is 10 seconds and is available for all triggers in time-based automations.  

With this improvement, all use cases where rapid sequential action is crucial are now possible with enhanced control and adaptability. Additionally, this improvement drives SLA use cases, resulting in the fastest customer service ever.  Learn more

Best applied within the following industries: Retail eCommerce Finance

Viber Bots and Kakao Talk modules are now available over standalone API; what does that mean for you? 

Standalone APIs drive faster integration and remove unnecessary frustrations for developers integrating our APIs while unifying the experience of using all Infobip Messaging APIs.

In the past, our SMS firewall operated on a fixed rule group (there was one set of rules that specific traffic needed to meet to be promoted to SIM box fraud). Still, as the need for more sophisticated fraud detection grew, we introduced a dedicated “Fraud” category with its own fixed set of rules. This enabled us to detect and block international fraudulent traffic better.

Now, taking another leap forward, we’ve implemented a more dynamic rule system. This system allows for a flexible set of rules, adapting swiftly to emerging threats on a global scale. Naturally, it all came down to the most recent development, where the logic will block the senders based on the volumetrics and then unblock after a specified period. Our goal was to create a logic where any rule can be utilized with any other rule (A2P text profile hit count, international destination count, 5-minute burst count, etc.), and that also anyone can define which classification they want to have for which rules’ group. With these advancements, activating the Flood promotion, for example, will result in only Flooding metrics for fraud senders being shown on the UI. Learn more

To learn more about the Anam Protect, click here.

Put simply, SIP Trunking allows you to expand existing phone systems by running Voice services over an internet connection, allowing worldwide coverage.  

We’ve introduced Static and Registered Trunk types for better customer flexibility and a US Unlimited Pricing Plan for outbound calls across the USA at a flat rate, helping your budgets remain predictable and accurate.  Learn more

Our marketplace has additions to help you improve day-to-day activities. 

To get more details about the implementation of the new capabilities, visit our monthly release notes from October and December.