Zucchini Release 2023

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Last update October 25, 2023

What's New?	Learn More
Conversations	Changes in WhatsApp API Introducing the dark mode option (Closed Early Access)
Moments	You can now add new or update existing audience in an active flow Custom domain URL shortening is now available for LINE, Viber, and WhatsApp
People	Update attributes in bulk for multiple profiles (Early access) In People, you can now manually add audience to a flow You can now add properties to saved list attributes
US Compliance	Support for CPaaS X within 10DLC registration Support for CPaaS X within US short code registration
Voice and Video	Call routing entry types for webRTC and URL webRTC endpoint broadcast Number masking advanced features descriptions
Apps and Integrations	Develop with Infobip to create your own Conversations context cards and Answers bot blocks Oracle Responsys messaging Address.dev Google Calendar for Experiences
Viber	Viber Bots API Messages API
KakaoTalk	KakaoTalk API
Messages API	Viber Bots

Conversations

WhatsApp API

Due to changes initiated by WhatsApp, this release will bring alterations to the location content type message in WhatsApp API - starting from October 26, 2023, the "locationName" and "address" fields will become mandatory.

Dark mode

NOTE

This feature is released as Closed Early Access. If you want to enable it, contact your account manager.

Dark mode is now available for agent panels in Conversations, which significantly improves the user experience by reducing eye strain and provides a consistent and more accessible environment for the agents.

Moments

Add new or update existing audience in an active flow

You can now add or remove audience from an active flow without having to create a new flow version or create a new flow.

You can add or remove the audience in the following ways:

Add audience from the profiles section in People.
Add audience when importing profiles in People.
Add or remove audience in the Flow editor in Moments.

Custom domain URL shortening is now available for more channels

Custom domain URL shortening is now available for LINE, Viber, and WhatsApp.

For more information about this feature, refer to URL shortening and tracking.

People

Bulk update attributes for multiple profiles

You can bulk update standard and custom attributes for multiple profiles. You can do the following:

Update the existing values of attributes.
Reset attributes to a blank value.

For more information, refer to the People documentation.

Add audience to an active flow

In People, you can manually add the following to an active flow in Moments.

Tags: Adds all profiles, which have the tags that you select, to the flow.
Audience segments: Adds all profiles, which belong to the segments that you select, to the flow.
Person profiles: Adds all profiles that you select to the flow.
Companies: Adds all profiles, which belong to the companies that you select, to the flow.

For more information, refer to the Add audience to a flow documentation.

Add list properties to an existing list attribute

You can now add properties to a list attribute even after you save the list attribute. For more information, refer to the Create list attribute documentation.

US Compliance

Support for CPaaS X within 10DLC registration

Campaigns and brands are now extended to support CPaaS X parameters for Application and Entity. This support for the CPaaS X parameters enables you to input any application and entity information within the invoices for 10DLC fees.

This is available over API and on the US Sender Registration App.

Support for CPaaS X within US short code registration

This is available on the US Sender Registration App only.

Voice and Video

Call routing enhancements

Expanded destination types

Call routing now includes the following new destination types:

Predefined WebRTC Identity - add WebRTC identities as destinations in your routes. Connect across phone, SIP, and WebRTC apps
Dynamic Routing Element via Webhook - determine a route destination dynamically by making a webhook request to your app

Priority and weights assignment

Take control with enhanced Call Routing. Assign priorities and weights to each destination in a route - like a traffic signal for your calls.

For more information, see Call routing.

WebRTC text broadcasts in Conferences and Dialogs

SDK Broadcast Capabilities

Businesses can use our Calls API to send text broadcasts from backend apps to everyone involved in a conference or dialog, effortlessly sharing important updates in real-time.

WebRTC SDK Integration

In our WebRTC SDK event, you can let participants see broadcasts during conferences with display notifications. For example, you can notify WebRTC participants that a conference or dialog is due to close in several minutes.

For more information, see WebRTC.

Number masking

Let callees know they’re being recorded

This release includes new Number Masking recording parameters with a callback response. Developers can enable active call recording and/or specific custom announcement.

Custom Session Reference ID

Developers can include new parameters in the callback request. This enhancement means customers can better organize and track their interactions, streamlining your operational efficiency.

For more information, see Number masking.

Apps and Integrations

This release includes updates to the following integrations.

Developing with Infobip

This release includes a new section of documentation that describes developing with Infobip, guiding you through the process to create and publish your own integration points.

Learn more about how to extend your Infobip experience with your own, interactive context cards in the Conversations dashboard and repeatable blocks in Answers chatbots.

To see more information about Conversations context cards and Answers chatbots, see What are integration points?

To view the full documentation, see Developing with Infobip.

Oracle Responsys messaging

This release includes the CallBack feature allowing you to add your own custom text or select them from a predefined placeholder list.

You can add the Callback Data parameters from the placeholder list, which based on customer data obtained from fields, such as Profile list, Profile extension table, and Event variable.

For more information, go to the Oracle Responsys listing.

To view the documentation, see Oracle Responsys messaging.

Address.dev

The Address.dev integration is an address checker feature that provides accurate address fields for the country a user has input, and the relevant address fields will follow for the user to populate accordingly.

For example, if a user is located in the United Kingdom, and inputs that they are located there, the chatbot only answers with address fields relevant to the United Kingdom, Address Line 1, Address Line 2, Post Code, and including the correct formatting.

For an online retail shop, Address.dev can be used to verify the addresses of the customers who purchase products on the retail site. It can also be used to verify addresses for customers returning and requesting refunds or for customer admin purposes.

For more information, go to the Address.dev listing.

To view the documentation, see https://infobip-address.webflow.io/docs.

Google Calendar for Experiences

The Google Calendar integration for Experiences enables you to connect your Google Calendar schedule with the meeting organizer. You can automate scheduling, and cancel and reschedule appointments with your customers.

The features of this integration include:

Add meeting organization capabilities to your AI assistant. Customers can request a meeting from the conversational AI and the scheduled time slot appears in your schedule.
Minimize back and forth interactions. Experiences handles all scheduling events, times, and dates.
Set working times. Define when meetings can be scheduled.

For more information, go to the Google Calendar listing.

To view the documentation, see Meeting organizer.

Viber

Viber Bots API

Viber Bots now available over standalone API. Learn how to integrate it and send your messages.

Messages API

Viber Bots now also available through Messages API.

KakaoTalk

Introducing two new APIs for KakaoTalk channel:

Kakao Alim API is now available for sending notification messages to your customers.

Kakao Sangdam API is now also available for real-time conversations with your customers, offering them live support.

Messages API

Viber Bots is new supported channel over Messages API.

Yapan Beige