Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
Two teams.
One obsession.
Performance through innovation
This was the first chapter.
THE NEXT 20 YEARS START NOW
Build any use case or conversational scenario
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
Our platform handled 12.2 billion interactions on the busiest days of 2025 with 0 downtime. We help you build powerful conversational experiences that connect you closer to your customers.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
TGR Haas F1 Team: Bringing interactive game experiences to fans over messaging channels .
80%
lower cost of ad conversion .76%
engaged user rate .74%
quiz completion rate .
Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .
80%
session engagement rate .84%
were first-time participants .93%
delivery rate across campaigns .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
90%
of global calls anonymized .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
20%
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{{meta.stats[2].content}} .Stay on top of every tech trend: Explore our resources
AI customer experience platform: The five layers that decide whether it works.
An AI customer experience platform can impress in a demo and still frustrate customers after launch. This guide covers five layers: data, orchestration, reasoning, channels, and measurement. Use them to check how context moves, where human support fits, and whether outcomes go beyond containment.
AI in customer experience: How enterprises get measurable results in 2026.
AI in customer experience can improve service when channels, customer data, automation, and human support work together. Explore enterprise use cases across the customer lifecycle, learn what to measure, review real-world results, and follow a phased roadmap for deploying AI responsibly at enterprise scale.
How to nail your email delivery strategy ahead of Black Friday and the shopping season.
With the peak shopping season now extending from October to January, now is the time to ensure that your email strategy and infrastructure is ready to capitalize. Find out how with our detailed guide.
Microsoft x Infobip: How partnerships can bring AI-powered customer engagement to life.
Myladie Stoumbou of Microsoft explains how frontier firms, partner ecosystems, and Infobip’s communications expertise can turn AI into customer outcomes.
UIPlay: How a South African software company is scaling through WhatsApp.
UIPlay uses Infobip for WhatsApp customer engagement in South Africa. Policyholders can check policies, get documents, and finish routine transactions in chat.
Yamaha Indonesia: Turning digital curiosity into high-intent leads.
Yamaha Indonesia is using WhatsApp to turn social media interest and event traffic into high-intent leads, with Infobip as its conversational marketing partner.
Built market by market: 20 years of growing closer to our customers.
Infobip's Chief Revenue Officer and Chief Growth Officer on two decades of global expansion, hard-earned trust, and what changes once AI enters the platform.
How to build a customer experience strategy by role .
A customer experience strategy decides which journeys to improve, who owns them, and how to measure results. This guide covers seven steps, from setting a business outcome to testing architecture, with role-specific advice for CX, support, AI, and IT leaders, and a 90-day plan.
A guide to choosing the right telecom partner.
Good communication is what sets winners apart, but finding the right telecom partner isn’t always easy. We break down what to look for and how to pick the partner that fits your business.
Chatbot customer experience: How AI chatbots improve CX .
Chatbot customer experience depends on context, channels, and clean handoffs. See how Infobip designs AI chatbot journeys customers can finish.
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