Find out why Infobip was recognized as a Leader for the fourth time in the 2026 Gartner® Magic Quadrant™ for CPaaS, and positioned furthest for Vision for the second time.

Infobip has been named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard. According to the analyst firm, Infobip stands out for its wide network of mobile operator connections for RCS for Business and its extensive geographic reach, including being the first provider to launch RCS messaging across all major US telecom carriers.

This IDC PeerScape report provides insights into how CPaaS is successfully used in the hospitality and travel sector. It identifies the challenges and how to address them. A featured example discusses how Virgin Atlantic partnered with Infobip to leverage WhatsApp to encourage online check-in prior to airport arrival.  

Infobip has been named as a growth and innovation leader in the latest Frost Radar™: Communications Platform as a Service (CPaaS) report. According to Frost & Sullivan, Infobip stands out by enabling complex, cross-channel customer journey orchestration from one platform, and its ability to deliver superior customer experiences through its natively built technology platform, which supports businesses across all stages of the customer journey.

Infobip has been ranked as the number one Established Leader in the Mobile Messaging Fraud Prevention Market by analyst firm Juniper Research, scoring highest among 21 vendors based on capacity, capabilities, product offering and market positioning, according to Juniper Research.

Infobip has been awarded Frost & Sullivan’s 2025 Customer Value Leadership Recognition for its strong overall performance in the network API industry.

Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.

Juniper Research has ranked Infobip, the global communications platform, as an Established Leader in its 2025 Conversational AI Leaderboard.

Infobip has been named a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.

Discover the real benefits of chatbots built on an enterprise platform: 24/7 omnichannel support, 60% cost reduction, CDP-powered personalization, and AI agent escalation. With customer results, industry examples, and a full FAQ.

Customer retention strategies that actually work. 21 tactics covering onboarding, personalization, loyalty programs, win-back campaigns, and churn prevention.

Learn how Gibberlink works, where it fits in the 2026 AI agent protocol stack, and what it means for enterprises building agentic workflows.

What is an eSIM, how is it different than a standard SIM, and what are the pros and cons? Learn this and much more!

Banks have been digitizing for 50 years. But according to Infinum, most are still making the same mistake: building trust and communication as an afterthought.

We have compiled and analyzed data from multiple sources to formulate what we believe is the most definitive and accurate list of global penetration rates for the most popular messaging apps.

Golden arches. Smarter conversations. Find out how McDonald's Brazil is using WhatsApp Business and chatbot automation to turn every order into a personalized experience.

Airlines are facing constant disruptions. Learn how communication platforms enable effective airline crisis communication and disruption management with real-time passenger updates.

Build AI chatbots without writing a single line of code. Learn what no-code chatbot builders can do, which features matter for enterprise teams, and how platforms like AgentOS let you deploy across 15+ channels from a single visual builder.

Learn the top benefits of a customer data platform and why conversational CDPs deliver more through native messaging activation and AI agent integration.