One communication platform. Billions of conversations.
Infobip is the leading platform for conversational customer experiences. We use our expertise to partner with businesses and push the possibilities of communication.
Lead the change with the industry leader.
We push boundaries. The world takes notice.
CPaaS Established Leader
Juniper Leaderboard 2025
Infobip is named as No. 1 CPaas provider
MetriRank CPaaS Report 2024
Infobip is named a Leader
CPaaS Universe Report 2025
Infobip is named a Leader in worldwide CPaaS
IDC MarketScape 2025
Analyst reports
Infobip recognized as RCS for Business Leader by Juniper Research .
Infobip has been named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard. According to the analyst firm, Infobip stands out for its wide network of mobile operator connections for RCS for Business and its extensive geographic reach, including being the first provider to launch RCS messaging across all major US telecom carriers.
IDC highlights CPaaS Use Cases in Hospitality and Travel.
This IDC PeerScape report provides insights into how CPaaS is successfully used in the hospitality and travel sector. It identifies the challenges and how to address them. A featured example discusses how Virgin Atlantic partnered with Infobip to leverage WhatsApp to encourage online check-in prior to airport arrival.
Frost & Sullivan names Infobip as a leader in CPaaS Radar report.
Infobip has been named as a growth and innovation leader in the latest Frost Radar™: Communications Platform as a Service (CPaaS) report. According to Frost & Sullivan, Infobip stands out by enabling complex, cross-channel customer journey orchestration from one platform, and its ability to deliver superior customer experiences through its natively built technology platform, which supports businesses across all stages of the customer journey.
Infobip recognized as a Leader in Mobile Messaging Fraud Prevention by Juniper Research.
Infobip has been ranked as the number one Established Leader in the Mobile Messaging Fraud Prevention Market by analyst firm Juniper Research, scoring highest among 21 vendors based on capacity, capabilities, product offering and market positioning, according to Juniper Research.
Infobip recognized by Frost & Sullivan for best practices in global network API industry.
Infobip has been awarded Frost & Sullivan’s 2025 Customer Value Leadership Recognition for its strong overall performance in the network API industry.
Infobip named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS.
Find out why Infobip was recognized as a Leader for the third time in the 2025 Gartner® Magic Quadrant™ for CPaaS, and positioned furthest for Vision.
Omdia ranks Infobip as a Leader in the CPaaS Universe report.
Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.
Juniper Research ranks Infobip as an Established Leader in the Conversational AI Leaderboard.
Juniper Research has ranked Infobip, the global communications platform, as an Established Leader in its 2025 Conversational AI Leaderboard.
Infobip recognized as a global leader by IDC's CPaaS MarketScape for third time.
Infobip has been named a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.
Infobip named a top CPaaS provider in Metrigy MetriRank report.
Infobip insights
Best enterprise AI agent solutions in 2026.
Looking for the best enterprise AI agent solutions? Compare 7 top platforms by channel coverage, compliance, and integration depth.
- Awareness.
Best WhatsApp API providers for business in 2026.
Big conversations need the right engine. In this guide, you will discover the top WhatsApp API providers for 2026, what sets them apart, and how to choose a platform that grows with you, not just for you.
- Conversational experience.
- Customer Service.
- Marketing.
- WhatsApp Business.
- Best Practices.
99Pay & Infobip: Expanding access to credit through intelligent communication.
How 99Pay is using RCS to scale efficiency, elevate experience, and bring more Brazilians closer to credit.
- Blog.
- Spotlight.
- Conversational experience.
- RCS.
- Inspiration.
Digital banking transformation: RBI's customer engagement strategy.
Find out how RBI's digital transformation balances AI automation with customer engagement using Infobip's omnichannel platform across 10 CEE markets.
- Blog.
- Spotlight.
- Financial Services.
- Awareness.
No signal, no problem: Your iPhone can connect you to roadside assistance for help.
Apple's Roadside Assistance via satellite lets iPhone 14 or later connect to orbiting satellites to send messages when no mobile signal is available. Learn how.
- Blog.
- Awareness.
Sagent Group: Building customer engagement strategies that start with outcomes.
Customer engagement works best when it starts with outcomes, not products. Here is how Sagent Group and Infobip make it happen.
- Blog.
- Spotlight.
- Conversational experience.
- Best Practices.
- Trends and Insights.
WhatsApp marketing automation: Promotional messages, setup, templates.
WhatsApp marketing automation for promotional messages, with setup steps and templates. Comprehensive tools comparison and best practices used in 2026.
- Blog.
- Marketing.
- WhatsApp Business.
- Awareness.
Google x Infobip: Reinventing customer interactions in India.
In India, the communication process has shifted from one-way to two-way, with most brands gearing up to provide conversational experiences. Discover how Infobip and Google have been helping businesses create impactful customer journeys.
- AI.
- conversational experience.
- Spotlight.
- RCS.
- Trends and Insights.
How to choose the best customer engagement platform in 2026.
Find the best customer engagement platform for 2026. Compare features, pricing, and real-world use cases to boost retention and conversions.
- Blog.
- eCommerce.
- Marketing.
- Retail.
- Moments – Customer Engagement.
- Best Practices.
- Trends and Insights.
Vibe coding: Your AI agent won't replace you (but it'll make you faster).
Vibe coding means describing what you want to AI and getting working code in seconds. This guide explains what vibe coding is, how to use AI-assisted coding for production, but also raises the question of quality, maintainability, and security.
- Blog.
- Trends and Insights.
We’re building value
With global scale, proven growth, and clear mission, we’re creating value that goes beyond communication – for nearly two decades. And we’re just getting started.
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