Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2025

Discover the current trends in business communication based on
 530 billion mobile channel interactions that took place on our platform in 2024.

Deep dive into report highlights
On the right, a woman in a yellow raincoat holds a smartphone and looks down at it while standing outside in a city environment. A messaging interface overlay shows a user asking about adding international mobile data for upcoming travel, followed by a telecom-branded reply offering international gigabytes. Beneath the message are three visual cards offering 5GB, 20GB, and 50GB data options, each with an “Add” button and travel-themed images including a suitcase, an airplane, and a busy terminal. Large white text on the left reads “Network APIs & RCS for telcos,” reinforcing the theme of digital telecom services and conversational customer experiences. The Infobip logo is visible in the lower left corner.

Posted onFebruary 4, 2026.

Network APIs & RCS for telcos: Unlocking growth opportunities.

Discover how network APIs and RCS empower telcos to drive innovation, monetize data, and enable enterprise use cases through programmable networks.

Tags:
  • RCS.
  • Telco.
  • Best Practices.
Woman arranging a bouquet of pink flowers with a promotional message that reads “Get 10% off Valentine’s Day bouquets for your special someone, order today and get next-day delivery,” showing a personalized Valentine’s Day marketing offer.

Posted onFebruary 3, 2026.

12 examples of Valentine’s Day marketing messages that spark conversation .

Discover how conversational marketing can help you build meaningful customer connections this Valentine's day.

Tags:
  • Blog.
  • Marketing.
  • Inspiration.
Infobip 20 years campaign banner featuring images of Silvio Kutic and Izabel Jelenic.

Posted onFebruary 3, 2026.

We are just starting: A journey of faith, failure, and the future.

As we celebrate 20 years of Infobip, we reflect on the people, culture, and constant reinvention that brought us here and the belief that our journey is only the beginning.

Tags:
  • Blog.
  • Inspiration.
A visual intro into the blog ‘A guide to choosing the right telecom partner in 2026,’ showing a digital world map with interconnected nodes and communication icons representing global connectivity. In the top right corner, a person is seen using a smartphone, symbolizing user engagement. The background features dark blue with abstract colorful shapes and an orange handshake icon, emphasizing partnership and collaboration.

Posted onJanuary 30, 2026.

A guide to choosing the right telecom partner.

Good communication is what sets winners apart, but finding the right telecom partner isn’t always easy. We break down what to look for and how to pick the partner that fits your business.

Tags:
  • Partnership.
  • Telco.
  • Best Practices.
Customer using mobile phone to chat with NLP-powered AI chatbot for banking support

Posted onJanuary 29, 2026.

What is an NLP Chatbot? How AI chatbots with NLP work in 2026    .

In this blog, you’ll learn why some chatbots feel intuitive and helpful while others feel like talking to a brick wall and how the difference comes down to the way they process language.

Tags:
  • Blog.
  • Best Practices.
Dark navy header graphic with abstract shapes in light blue, white, and orange. On the right, a photo shows a smiling woman with long brown hair holding a smartphone and looking at the screen, framed inside a rounded rectangular cutout. Above the photo, an orange rounded square contains a simple black line icon of a robot/agent. To the left of the photo are four light-blue rounded square tiles arranged in a 2×2 grid with line icons and labels: “Autonomous Agents” (brain with circuit lines), “Human Interactions” (person with headset), “Conversational CDP” (group of people), and “Insights & Actions” (waveform with dots). No headline text or Infobip logo appears in this image.

Posted onJanuary 29, 2026.

AI orchestration: How to reinvent customer journeys.

Find out how AI orchestration connects agents, data, and channels to power intelligent, continuous customer conversations across the entire customer journey.

Tags:
  • Blog.
  • Conversational experience.
  • Inspiration.

Posted onJanuary 28, 2026.

Google Voice and RCS: What businesses need to know.

Google Voice doesn't support RCS. Learn why and explore how to use RCS for Business as a superior alternative for branded, interactive messaging.

Tags:
  • RCS.
  • Best Practices.
Blog header image showing a woman reading a message on her phone with an email icon, representing modern email marketing in an omnichannel world.

Posted onJanuary 23, 2026.

How to craft an effective email marketing strategy plan.

Discover the ins and outs of developing an effective email marketing strategy plan to boost ROI and conversion rates.

Tags:
  • Email.
  • Marketing.
  • Best Practices.
A man and a woman sit together, each holding a smartphone, interacting with their devices. Surrounding them are orange icons representing communication and technology concepts, including a communication tower, wrench, chatbot, speech bubble, message, WhatsApp logo, and phone call.

Posted onJanuary 22, 2026.

From fail to fix: Telco to techco CX lessons for 2026 .

Drawing lessons applicable to real-world telco operators, this blog shows how to turn the biggest customer experience stumbles into long-term competitive advantages, guiding the journey from everyday telco operations to a full techco transformation.

Tags:
  • Blog.
  • Conversational experience.
  • Operators.
  • Telco.
  • Best Practices.

Posted onJanuary 22, 2026.

What is Agentic AI?.

Learn what agentic AI is, how it works, and real-world applications that can improve customer service resolution times and rates.

Tags:
  • Blog.
  • Customer Service.
  • Best Practices.
Infobip and Émerix branded banner with a dark background and orange accent. On the right, an orange diagonal panel features a circular photo of a person in a suit and lanyard, with a white nameplate below that says “Stefan Kostow Díaz, CEO at Émerix.” Decorative rounded shapes in orange, pink, blue, and white are scattered around the design.

Posted onJanuary 21, 2026.

Émerix: Transforming digital debt collection through omnichannel engagement.

Discover how Émerix and Infobip are modernizing debt collection across Latin America through omnichannel engagement, automation, and customer‑first innovation.

Tags:
  • Blog.
  • Spotlight.
  • Financial Services.
  • Inspiration.
Illustration of rich RCS chat on a smartphone with a travel offer card for Paris

Posted onJanuary 20, 2026.

How RCS messaging works in 2026.

Discover how Rich Communication Services (RCS) messaging works, its key features, how it’s delivered over Wi‑Fi and mobile data, and what brands need to know to use it effectively.

Tags:
  • Blog.
  • Blog.
  • RCS Messaging.
  • RCS.
  • Awareness.