Chicago, June 19, 2024 – Global communications platform Infobip is the first to offer A2P RCS Messaging for North America through a new Application Programming Interface (API). As pioneers in global omnichannel communications, Infobip is leading the market with another innovative solution.

An analysis of 473 billion interactions showed that consumers continue to look for a deeper
connection with the brands they buy from, making more interactive messaging channels critical to a brand’s growth. Infobip’s RCS network gives mobile network operators access to the necessary software to allow businesses to reach customers through highly conversational interactions that will help set brands apart from their competition.

As RCS use continues to grow worldwide, North American businesses can now create customer experiences that SMS and MMS formats do not offer, enhancing engagement and driving conversions. Infobip’s API empowers businesses to reach customers in new ways using branded multimedia messages that can include powerful visuals and personalization on a reliable platform proven to improve customer satisfaction, loyalty, and conversion. This powerful API allows for easy integration with other cloud solutions, creating a single omnichannel platform to connect RCS to the tools and technology already in use.

“We expect RCS use to grow exponentially worldwide, and we are proud to be the first platform in North America to power an A2P solution that will allow our customers to give richer communication that consumers demand from the brands they interact with,” said Ethan Gustav, Group President for North America at Infobip.

Infobip’s platform allows customers to easily integrate RCS and test the platform with less
engineering effort and lower costs, creating an omnichannel experience. Options include the Infobip RCS portal and editor to send messages through a user interface without integration. Additionally, Infobip customers can upgrade SMS and MMS messages to RCS using existing API integrations. Infobip’s platform seamlessly converts rich messaging channels into RCS, making the transition easier. Lastly, a full suite of RCS capabilities is already available to customers using the standalone RCS API and Messages API.

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Vodnjan, Croatia, June 18, 2024 – Global communications platform Infobip now offers businesses and brands access to conversational AI and AI-enabled chatbots on RCS Business Messaging through a new integration with Google Vertex AI. As pioneers in global omnichannel communications, Infobip is leading the market with innovative solutions.

As consumers look for a deeper connection with the brands they buy from, rich conversational messaging channels such as RCS Business Messaging are growing quickly. However, businesses and brands need to be able to offer advanced communications services such as conversational AI and chatbots to deliver personal, relevant, and conversational messaging experiences to their customers.

Now with RCS Google Vertex AI, businesses can create conversational experiences and chatbots for their customers that enhance engagement and drive conversions. By leveraging AI capabilities within RCS, Infobip empowers businesses to automate processes, provide personalized, instant support, and deliver tailored interactions, ultimately improving ROI, customer satisfaction, and loyalty. This integration builds on Infobip’s GenAI development where it has launched AI Hub, for AI-driven conversational customer experiences that solve business problems and generate results. The firm also overhauled its intelligent chatbot building platform Answers with AI and GenAI to automate customer support and reduce costs that support conversational journeys across.

Google Vertex AI is a machine learning (ML) platform developed by Google Cloud. It helps software providers to easily build, train, and manage ML models and AI applications by providing all the tools and services required in a single platform.

Building an RCS chatbot with Vertex AI will enable businesses and brands to create intelligent bots that can deal with a range of queries, transactions, and customer support issues across the entire customer lifecycle. Rather than building separate chatbots for each use case, all can be serviced in a single messaging thread on RCS Business Messaging. Potential use cases include making big data accessible by giving a single view of all brand and customer interactions no matter the channel or service, creating powerful and accurate recommendation systems, supporting image and video recognition, and developing personal travel assistants.

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Zagreb, June 13, 2024 – Infobip Shift, the largest developer conference in Southern Europe, will be held in Zadar, Croatia from September 15 to 17 this year. For the first time, the popular tech event will span three days, gathering thousands from the global IT industry for the fourth consecutive year.

The conference kicks off on Sunday, September 15, with several smaller, diverse, and informal tech events across various locations in Zadar. The main event continues over the next two days at SC Višnjik.

The experts from tech giants such as Microsoft, Spotify, and Reddit will be present alongside companies well-known to developers like Postman, JetBrains, and JFrog. The conference will feature workshops, an EXPO hall with 30 exhibitors, and indoor and outdoor spaces for meetings and relaxation between sessions.

“This year’s topics at Infobip Shift include ubiquitous AI, increasingly critical cybersecurity, and perennial subjects like programming tools, front-end and back-end development, and cloud computing. We’ve shaped the program based on industry-relevant topics and feedback from last year’s attendees. While it is impossible to cater to everyone’s taste, we aim to ensure all attendees leave Shift with new knowledge and skills,” Radišić added.

A special program will be held in Infobip’s Startup Tribe hall, featuring booths of the most interesting domestic and international startups, panels, and talks vital for anyone starting or considering a startup. The pitching competition will spotlight startups, allowing them to present their products to a panel of experts and a range of global investors who may offer advice and possibly investment.

Infobip Shift has grown into one of Europe’s largest developers conferences and, with its American edition in Miami, forms a globally recognized brand among IT professionals.

” Our goal remains – to empower and support the developer and startup ecosystem. The upcoming Infobip Shift event will be comparable to the leading tech conferences worldwide,” concluded Nikola Pavešić, Infobip’s Director of Developer and Startup Relations. For impressions from last year’s event, watch the video, and for more information on the conference, program, and tickets, visit Infobip Shift’s official website.

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Vodnjan, Croatia, 14 May 2024 – Global communications platform Infobip has partnered with Spendgo, the loyalty and identity platform, to embed omnichannel communications throughout its loyalty programs and boost client engagement and return on investment (ROI).

Through this partnership, Infobip’s real-time omnichannel communication capabilities has enabled Spendgo to drive higher participation and 92% redemption rates from their loyalty programs, as well as to access a 100% accurate attribution model for campaigns and insights to optimize performance. In addition, the seamless integration between Infobip and Spendgo platforms has led to a 40% reduction in the time and effort needed to launch loyalty campaigns.

Spendgo enables retail and restaurant businesses across North America to automate and manage loyalty programs. It oversees more than 100 loyalty programs with 25 million members. Spendgo works with businesses to identify the need for interacting and communicating with customers across the media of their choice and offer closed loop loyalty.

To move clients from the traditional coupon-based systems to more sophisticated digital options tailored to individuals, Spendgo partnered with Infobip to offer closed-loop loyalty programs, enabled by omnichannel communication capabilities. This ensures loyalty campaigns engage consumers on their preferred channel, connect every interaction in a single, integrated, omnichannel customer journey and consumers spend with the business that has offered the loyalty.

Spendgo’s clients can now offer personalised loyalty messages according to their customer’s individual profile across SMS, Email, Push Notifications, and MMS, ensuring a consistent and engaging experience. The loyalty platform integrated Infobip’s platform to enable its clients to create simple campaigns alongside Infobip’s customer engagement platform Moments so clients can build sophisticated and highly personalized offers based on real-time insights. Moreover, Infobip’s customer data platform, People, allowed Spendgo to create unified customer experience and richer profiles.

Ivan Matkovic, founder and CEO at Spendgo, said: “For us, it came down to omnichannel functionality and ease of use. We did not want to integrate with different vendors to obtain the channels needed. Instead, we researched the ecosystem and discovered Infobip satisfied our needs for multiple channels and our client needs for worldwide support for global requirements.”

Infobip has been named a Leader in the Communications Platform as a Service (CPaaS) market by analyst firm Gartner for its overall completeness of vision and ability to execute.

 ¹Gartner, “Magic Quadrant for Communications Platform as a Service (CPaaS)” by Lisa Unden-Farboud and Ajit Patankar, September 2023

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Vodnjan, Croatia, May 2, 2024 – Infobip, the global cloud communications platform, and Nokia today announced a partnering agreement that will enable the global developer community to leverage both companies’ Application Programmable Interface (API) platforms in order to build a wider array of telco network powered applications faster for consumer, enterprise, and industrial customers.

Infobip’s market-leading cloud Communications Platform as a Service (CPaaS) provides developers with APIs for integrating real-time omnichannel communications features such as SMS, voice, video, chat apps, and network APIs into their applications. Nokia’s Network as Code platform with developer portal offers developers APIs for tapping into 5G network capabilities like quality of service (QoS) on demand, device location precision and network slicing, as well as 4G capabilities.

Developers will be able to utilize all of those capabilities more easily, giving them complete coverage of Network and CPaaS APIs in the development of new use cases and the capacity to enhance application performance.

Nokia’s Network as Code platform with developer portal brings together networks from around the world, along with systems integrators and software developers, into a unified ecosystem; using technical standards produced through industry initiatives such as the GSMA Open Gateway initiative and the Linux Foundation CAMARA. Nokia and Infobip contribute to both initiatives.

Infobip’s customer engagement use cases include CAMARA-compliant Number Verify and SIM Swap APIs, which are already live. The firm is also working to bring further use cases to market including Device Location and Quality on Demand APIs, having now signed 12 API collaboration agreements. The CPaaS platform was recently named a finalist in the inaugural Global Mobile Awards GSMA Open Gateway Challenge for its anti-fraud intelligence collaboration.

The joint work between Infobip and Nokia will offer a simplified developer experience without the burden of navigating the complex underlying network technologies, allowing developers to integrate capabilities into their applications faster, relative to working separately with the two companies’ platforms.

Nokia has signed collaboration agreements with 11 network operators and ecosystem partners to use the Network as Code platform with developer portal since its launch in September 2023.

Shkumbin Hamiti, Head of Network Monetization Platform, Cloud and Network Services at Nokia, said: “This partnering agreement reflects our ongoing commitment to work closely with the developer community. It is about expanding choice and scale and giving developers a one-stop shop for extracting value from Infobip’s and Nokia’s platforms. We look forward to working with Infobip and maximizing our respective technologies.”

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Miami, US, April 24, 2024 – Infobip Shift Miami, the American edition of the Infobip developer conference, this week brought together a diverse technology-sector audience on the shores of Florida. The conference, now in its second year, secured growing attendance with more than 400 attendees and top speakers from the developer industry and an expanded program across two days.

Infobip Shift Miami impressed attendees with speakers discussing the latest API developments on the stage of the Perez Art Museum. Founders and CEOs of successful companies, such as Matt Biilmann from Netlify and Christine Spang from Nylas, led the line-up of more than 20 software experts. Other speakers included experts from well-known companies, such as Camunda, Data Protocol, Akamai, Cisco, Nokia and Infobip.

In addition to speeches, Infobip held workshops during the conference, providing attendees with the opportunity to collaborate with experienced professionals. This year, the conference focused on API solutions, which enable the fast and seamless operation of various software and are essential in the developer industry.

This year marks the second consecutive year in which Infobip will host two conferences on two continents. Although smaller than its European counterpart, Shift Miami shows growth in all areas in its second year.

After Miami, Infobip Shift will gather the developer community in Croatia. The leading technology event in Southeast Europe will return to Zadar on 16 and 17 September this year.

For more information about the Croatian edition of the conference, please visit https://shift.infobip.com/.

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Vodnjan, Croatia, April 10th, 2024 – Infobip, a global cloud communications platform and a member of Oracle PartnerNetwork (OPN), today announced it has enhanced its relationship with Oracle, becoming an Independent Software Vendor (ISV) with access to Oracle Integration Cloud.

Now, businesses using any Oracle solution can access Infobip’s omnichannel platform through Oracle Cloud Marketplace (OCM). They can quickly orchestrate powerful interactions, help increase customer satisfaction, boost sales, and improve campaign performance.

Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and services offering unique solutions, including ones that extend Oracle Fusion Cloud Applications.

Infobip’s communication channels will enable businesses to deliver conversational experiences across many sectors including banking and financial services, retail and ecommerce, and hospitality and leisure. Through Infobip’s collaboration, Oracle users will gain customer insights, enabling them to adjust campaign strategies and nurture leads across every stage of the buying process. Oracle users can connect additional channels to a single solution to help them work together, carry conversations from one channel to another, and set up failover options to ensure customers receive time-sensitive alerts and information. Infobip will also be building additional integrations through the Oracle Integration Cloud.

Businesses can achieve their objectives through Infobip’s network of more than 800 direct operator connections and reliable network delivering more than 100 billion messages a year, and Oracle’s best-in-class marketing and sales solutions for B2C and B2B companies.

“Oracle is committed to providing leading customer experience solutions that help our global business-to-business and business-to-consumer customers use data more intelligently to significantly enhance the engagements they have with their customers,” said Stephen Streich, group vice president of product management, Oracle Marketing. “Our collaboration with Infobip will give our customers access to the latest communication solutions to help continuously deliver value.”

Infobip started its collaboration with Oracle in 2018 as a member of OPN, enabling Oracle Cloud Customer Experience (CX) customers to orchestrate consumer interactions using Oracle Responsys, Oracle Eloqua, and Oracle Digital Assistant. Infobip’s solutions have helped enable businesses deliver personalized, omnichannel messaging and nurture customer relationships across WhatsApp, Viber, and SMS. More than 18 billion interactions have been managed across 65 customers through these integrations so far.

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Oracle PartnerNetwork (OPN) is Oracle’s partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; Industry Healthcare for partners that provide commercially available products and/or services built with Oracle Cloud and Oracle Health technologies; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service.  To learn more visit: http://www.oracle.com/partnernetwork

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