Vodnjan, Croatia, 3 June 2025 – Global communications platform Infobip is recognized by ROCCO as a Tier 1 vendor in RCS, A2P SMS – for MNOs and for enterprises, and SMS monetisation. This recognition highlights Infobip’s excellence in business, customer service, technology, and innovation, establishing it as an industry leader. In the 2024 RCS Messaging market impact report, ROCCO notes the high satisfaction of Infobip’s customers and its impressive Net Promoter Score (NPS), underscoring its position as a trusted partner and technology provider in the RCS space.
Infobip has been ranked as a Tier One provider in ROCCO’s RCS Messaging Market Impact report. The simplicity of the implementation process has been praised by operators worldwide, which is a key aspect for operators. Furthermore, Infobip excels in terms of its pricing model and traffic monetisation, which are two areas that MNOs need to fully benefit from RCS.”
Jason Bryan
CEO at ROCCO
In the SMS space, Infobip connects to over 800 operators to deliver SMS messages reliably and securely, driving this mature ecosystem for both MNOs and enterprises.
Infobip received the multiple Tier 1 recognitions at the recently concluded ROCCO Genesis event in Vienna. ROCCO Research conducts industry surveys where mobile operators and enterprises evaluate the performance of vendors across various technologies, from roaming and signalling to SMS, SMS monetization, and RCS. Vendors ranked as Tier 1 have demonstrated the highest levels of excellence in business, customer service, technology, and innovation, and are regarded as industry leaders in their respective fields.
At Infobip, we are honoured to receive these Tier 1 recognitions which serve as motivation for further innovation in technology as well as business models. Our high customer satisfaction and Net Promoter Score (NPS) reflect our commitment to delivering exceptional service and building trust with our customers. We continue to focus on advancing RCS as a powerful tool for richer and more interactive communication and remain committed to protecting mobile networks and users from unsolicited and fraudulent messaging.”
Ivan Ostojić
Chief Business Officer at Infobip
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Recent award wins include:
- Infobip ranked as Leader in the Omdia CPaaS Universe Report for the third time (April 2025)
- Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
- Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025)
- Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
- Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
- Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
- Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
- Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)