Infobip named among Top 75 in Fortune’s Europe’s Most Innovative Companies 2025

Fortune ranking aligns with Infobip’s innovative efforts in the IT industry and digital infrastructure

Vodnjan, Croatia, 12 June, 2025 – Global communications platform Infobip has been recognized among the top 75 companies in Fortune’s inaugural ranking of Europe’s Most Innovative Companies for 2025. It holds the position of number 68, placing it in the top 25% of all listed companies. This distinction reflects Infobip’s ongoing commitment to advancing Europe’s IT sector and digital infrastructure through cutting-edge innovation.

The first Fortune Europe’s Most Innovative Companies list, created in collaboration with Statista, evaluated 300 companies from 21 countries and 16 industries based on innovation culture, product development, and process improvements.

Infobip is at the forefront of Europe’s digital transformation. Infobip participates in the IPCEI-CIS project, which aims to build the next-generation global communications platform, thereby reinforcing Europe’s competitiveness in the tech sector. Infobip’s involvement in the IPCEI-CIS project, along with partnerships with Deutsche Telekom AG, NVIDIA, Telefónica, and others, demonstrates its continuous commitment to progress with innovation.

Being recognised among Europe’s Most Innovative companies by Fortune highlights our ongoing commitment to the cutting-edge. At Infobip, we foster an environment that values experimentation and collaboration, viewing failure as a stepping stone to innovation, which has enabled us to redefine omnichannel communications. As companies strive to enhance their engagement strategies, we frequently play the role of innovation executor, helping businesses across industries advance their conversational adoption journey and keep pace with AI innovation.”

Silvio Kutić

CEO at Infobip

Infobip’s technology powers customer engagement for leading brands, from enabling WhatsApp ride-booking for Uber in India to deploying advanced AI assistants for European fintech and retail leaders. The company’s omnichannel solutions help businesses worldwide deliver secure, personalized, and seamless customer experiences. Recent projects with customers like NEXT, Digitaleo, and AXA showcase the company’s innovative work with AI and RCS to elevate their engagement strategies. Infobip also drives industry dialogue through initiatives like the annual SHIFT Conference, which brings together developers and tech executives to explore the future of AI and digital transformation. This year’s event will be held from September 14-16 in Zadar, Croatia, with a focus on AI’s impact on software development and creativity.

This list isn’t just about who’s ahead today—it’s a spotlight on the bold thinkers across Europe who are redefining industries from the inside out. Innovation isn’t just a buzzword here; it is a core and defining strength for Europe.”

Grethe Schepers

Lists Director, Europe at Fortune

See Europe’s Most Innovative List 2025 here: https://fortune.com/ranking/europes-most-innovative-companies/  

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. 

Recent award wins include:

  • Infobip named among Top 75 in Fortune’s Europe’s Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025)
  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025)
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025)
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)

Infobip and Digitaleo collaborate to enable Village Motos to launch innovative marketing campaigns using RCS

Campaigns with an open rate of 72%, a conversion rate three times higher, and a 40% increase in revenue

Vodnjan, Croatia, 5 June, 2025 – Global cloud communications platform Infobip and Digitaleo, a leading local marketing platform in France, announce the success of their collaboration for the launch of innovative marketing campaigns using Rich Communication Services (RCS) for Village Motos. Through this partnership, Village Motos, a premium motorcycle dealership, has successfully transformed its loyalty campaigns into rich, engaging experiences, achieving a 72% open rate, a conversion rate three times higher, and a 40% increase in revenue.

Village Motos enlisted Digitaleo to boost the commercial success of its “Open House Days”. A pioneer of RCS in France since 2019, Digitaleo rose to the challenge by launching an interactive and immersive campaign, complemented by an SMS campaign to maximize reach and engagement. This deployment is part of its partnership with Infobip, aimed at meeting the growing demand from its clients for richer and more engaging interactions.

RCS is one of the most powerful channels for providing more interactive experiences. With Infobip and Digitaleo, and through RCS, we are able to offer different types of experiences.”

Valentin Pennetier

Head of Communication at Village Motos

We’ve chosen to launch RCS to create campaigns with richer and more impactful content than SMS, particularly using carousels. The conversational aspect of RCS also interested us greatly for collecting data from clients who respond to or interact with the RCS messages they receive. Infobip’s support was helpful throughout the campaign management, as they were able to quickly answer technical questions. Additionally, their platform interface was easy to use for creating campaigns and generating reports. With Infobip, we found a partner with strong mobile expertise, proven technology, and responsive support, and thanks to them, we were able to achieve our goal of generating incremental business for Village Motos through an RCS campaign.”

Chloé Belmonte

Creative & Communication Manager at Digitaleo

The success of these campaigns not only demonstrates the positive experiences of Village Motos’ customers but also aligns with the broader recognition Infobip has received for its excellence in RCS.

Infobip is recognized by ROCCO as a Tier 1 vendor in RCS, A2P SMS – for MNOs and for enterprises, and SMS monetisation. This recognition highlights Infobip’s excellence in business, customer service, technology, and innovation, establishing it as an industry leader.”

Ivan Ostojić

Chief Business Officer at Infobip

In ROCCO’s RCS Messaging Market Impact Report 2024, operators expressed high satisfaction with Infobip’s RCS solution, as reflected in its high Net Promoter Score (NPS). This underscores Infobip’s position as a trusted partner and leading technology provider in the RCS space. Infobip is showcasing RCS along with other compelling use cases and insightful data at VivaTech Paris, taking place from June 11–14 (booth UO3, Hall 2).

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025)
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025)
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)

About Digitaleo

Since 2004, Digitaleo, a solution that simplifies local marketing, has been helping over 600 networks to centralize or decentralize their marketing activities.

The all-in-one SaaS platform brings all the essential tools for local marketing together: presence management, store locator, customer reviews, social media, local advertising, direct marketing, print and goodies. We meet our customers’ strategic objectives in terms of brand awareness, acquisition and loyalty.

Digitaleo is also a 120-strong team, including an agency with expertise in national and multi-local strategies, organized around three divisions:

  • Ads expertise: certified campaigns on Google, Meta, Pinterest, TikTok.
  • Creative: design of high-impact creative concepts.
  • Multichannel expertise: traditional (SMS, mailing…) and innovative (DOOH, RCS, WhatsApp, segmented TV…) levers.

ROCCO names Infobip a leading Tier 1 RCS vendor in 2024 Messaging Market Impact report

Infobip receives multiple tier 1 vendor recognitions at ROCCO Genesis event

Vodnjan, Croatia, 3 June 2025 – Global communications platform Infobip is recognized by ROCCO as a Tier 1 vendor in RCS, A2P SMS – for MNOs and for enterprises, and SMS monetisation. This recognition highlights Infobip’s excellence in business, customer service, technology, and innovation, establishing it as an industry leader. In the 2024 RCS Messaging market impact report, ROCCO notes the high satisfaction of Infobip’s customers and its impressive Net Promoter Score (NPS), underscoring its position as a trusted partner and technology provider in the RCS space.

Infobip has been ranked as a Tier One provider in ROCCO’s RCS Messaging Market Impact report. The simplicity of the implementation process has been praised by operators worldwide, which is a key aspect for operators. Furthermore, Infobip excels in terms of its pricing model and traffic monetisation, which are two areas that MNOs need to fully benefit from RCS.”

Jason Bryan

CEO at ROCCO

In the SMS space, Infobip connects to over 800 operators to deliver SMS messages reliably and securely, driving this mature ecosystem for both MNOs and enterprises.

Infobip received the multiple Tier 1 recognitions at the recently concluded ROCCO Genesis event in Vienna. ROCCO Research conducts industry surveys where mobile operators and enterprises evaluate the performance of vendors across various technologies, from roaming and signalling to SMS, SMS monetization, and RCS. Vendors ranked as Tier 1 have demonstrated the highest levels of excellence in business, customer service, technology, and innovation, and are regarded as industry leaders in their respective fields.

At Infobip, we are honoured to receive these Tier 1 recognitions which serve as motivation for further innovation in technology as well as business models. Our high customer satisfaction and Net Promoter Score (NPS) reflect our commitment to delivering exceptional service and building trust with our customers. We continue to focus on advancing RCS as a powerful tool for richer and more interactive communication and remain committed to protecting mobile networks and users from unsolicited and fraudulent messaging.”

Ivan Ostojić

Chief Business Officer at Infobip

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip ranked as Leader in the Omdia CPaaS Universe Report for the third time (April 2025)
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025)
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)

Infobip enhances AI capabilities with NVIDIA DGX B200 

Infobip is among the first in central Europe to use NVIDIA’s powerful data center Blackwell GPU

Vodnjan, Croatia, 20 May 2025 – Global communications platform Infobip has deployed NVIDIA DGX B200 systems in its data center infrastructure, marking a significant step forward in its commitment to advancing artificial intelligence capabilities. Infobip will utilize the supercomputer for the IPCEI-CIS project, an EU initiative focused on developing a next-generation global communications platform to enhance Europe’s competitiveness. The project aims to safeguard Europe’s digital sovereignty by ensuring better alignment with EU regulations on data protection and transparency.  

The combination of Communications Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) platform features with AI provides powerful tools to enhance customer experience. According to Gartner®, “by 2028, generative AI will drive conversational CX in 80% of enterprises, up from 20% in 2024” (1).  

NVIDIA DGX B200 systems are equipped with eight NVIDIA Blackwell GPUs and an impressive 1.4TB of GPU memory, along with two fifth-generation Intel Xeon CPUs per module. This supercomputer serves as an AI accelerator, specializing in both the training and inference of AI models.  

At Infobip, we’re excited to begin utilizing NVIDIA DGX B200, harnessing its capabilities for the IPCEI-CIS project. This system allows us to advance our AI model development and deployment, enabling us to deliver faster and more efficient AI-driven solutions, and strengthening our position as a leader in innovation and technology.”

Damir Prusac

VP Research Alliances at Infobip

Global communications platforms face increasing demands for secure, efficient and scalable AI solutions. The NVIDIA Blackwell-powered DGX platform delivers the performance and flexibility needed to tackle the most complex AI workloads, empowering innovators like Infobip to accelerate development and deployment of transformative solutions for the next generation of digital communications.”

Carlo Ruiz

VP Enterprise Solutions at NVIDIA

(1) Gartner ‘Seize AI Trends to Enhance CPaaS and CCaaS Platforms in 2025’ (By Manoj Bhatia – 3 January 2025 – ID G00823112)

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved   

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. 

Recent award wins include:

  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) 
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) 
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 

Oracle and Infobip Enhance Partnership to Deliver Global Conversational Experiences

Vodnjan, Croatia, 13 May 2025 – Global cloud communications platform Infobip today announced that it has enhanced its partnership with Oracle to bring conversational experiences to businesses and brands globally. The new integration enables Infobip and Oracle customers and partners to access Infobip’s omnichannel services through Oracle Integration.

Customers increasingly expect omnichannel communications, but integrating and managing new channels can be time-consuming, requiring complex development, deployment, and organizational processes. Infobip’s new Omnichannel Messaging Adapter for Oracle Integration addresses this challenge by enabling all types of businesses to work with and manage omnichannel messaging channels involving Oracle and third-party solutions, including WhatsApp and RCS. The solution deploys quickly, reducing time to market.

In addition, Infobip has provided a prebuilt use case – or Accelerator – for Oracle’s contact center solution, Oracle B2C Service. This Accelerator is a flexible solution that allows consumers to connect with a company’s support team via SMS and WhatsApp, delivering a streamlined two-way communication experience. Both the Omnichannel Messaging Adapter and Accelerator offer low or no-code solutions, benefiting Oracle’s customers and partners.

Oracle Integration provides secure, highly scalable connectivity regardless of the applications an organization is connecting with or where the applications reside.

“Our new collaboration with Infobip will help enterprises simplify connectivity and provide integration between the Infobip messaging platform and any applications using our unified integration platform as a service, Oracle Integration,” said Deepak Arora, Vice President, Product Management, Oracle. “This partnership builds on our vision of fueling AI innovation for more businesses by integrating any apps, data, and services anywhere.”

The Omnichannel Messaging Adapter for Oracle Integration enables Infobip and Oracle customers to tailor our omnichannel solutions to their specific needs using the same platform with just a few clicks. The solution is flexible and works for a broad range of sectors and industries.

Veselin Vuković

Chief Alliances Officer, Infobip

About Infobip 

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

About Oracle’s Partner Program

Oracle’s partner program helps Oracle and its partners drive joint customer success and business momentum. The newly enhanced program provides partners with choice and flexibility, offering several program pathways and a robust range of foundational benefits spanning training and enablement, go-to-market collaboration, technical accelerators, and success support. To learn more, visit https://www.oracle.com/partner/.

Trademark

Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.

Infobip and the MoneyGram Haas F1 Team join forces to redefine F1 fan experiences

Global tech company powers new digital fan experiences for America’s Formula 1 team

Miami, USA, 2 May 2025 – Global cloud communications platform Infobip has signed a multi-year partnership with the MoneyGram Haas F1 Team, helping the Team to create deeper connections with fans worldwide. Infobip’s technology will power a new era of digital engagement, delivering real-time, personalized experiences that bring fans closer to the action.

With a shared commitment to engineering excellence and innovation, the partnership brings together two performance-driven teams focused on pushing boundaries, on and off the track. Infobip, America’s leading messaging platform, will help the MoneyGram Haas F1 Team create richer, more interactive fan journeys combining platforms like Rich Communication Services (RCS), WhatsApp, and in-app messaging with the power of agentic AI.

Infobip’s rich messaging channels, such as RCS, are becoming increasingly popular, with demand surging in North America and globally.

These channels are well suited to deliver richer, more interactive experiences across every touchpoint, from marketing to fan engagement and customer support. Ultimately, Infobip’s technology will help the MoneyGram Haas F1 Team to connect with fans in new, personalized ways, driving loyalty on and off track. For example, fans could learn more about their favourite driver through conversational AI, which would answer questions and provide interactions over WhatsApp and other messaging platforms.

Infobip is Croatia’s first unicorn company with revenue exceeding €1.8 billion in 2024. It provides communications tools to some of world’s biggest online companies such as Google and Uber, enabling customers to leverage various channels like WhatsApp, RCS and Apple Messages for Business.

It is also heavily involved in the automotive sector, helping manufacturers like Toyota, Nissan, and Mahindra transform the customer experience during the purchasing process using AI.

The partnership with America’s only Formula 1 Team, headquartered in Kannapolis, North Carolina, will begin at the Miami Grand Prix on 2-4 May and continue throughout the season.

The MoneyGram Haas F1 Team, currently sixth overall in the Constructors’ Championship, returns to the Miami Grand Prix for Round 6 of the 2025 FIA Formula 1 World Championship – hosted at the Miami International Autodrome in Miami, Florida, 2-4 May.

As an engineering firm at heart, Infobip understands what it takes to continue to innovate and deliver results week in, week out. Infobip has grown quickly and has become a global leader. Such drive is something we appreciate, given our ambitions as a team with a growing global fanbase.

Ayao Komatsu

Team Principal at the MoneyGram Haas F1 Team

“From Austin to Miami, Infobip helps brands stay in pole position by providing rich conversational experiences that enhance customer loyalty and drive growth. Our data shows that RCS traffic has grown exponentially over the last two years in North America and globally, and the channel has the potential to be transformational for customers. By supporting the team in using such channels and providing richer and more interactive experiences, we will help bring fans closer to the action.”

Ivan Ostojić

Chief Business Officer at Infobip

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.

It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić

About MoneyGram Haas F1 Team

2025 sees MoneyGram Haas F1 Team celebrate its tenth season in the FIA Formula 1 World Championship. The first American Formula 1 team to compete in the sport since 1986, MoneyGram Haas F1 Team made an immediate impression with a memorable points-scoring debut at the 2016 Australian Grand Prix.

Founded by industrialist Gene Haas – owner of Haas Automation, the largest CNC machine tool builder in North America with over 80 outlets globally – MoneyGram Haas F1 Team is headquartered in Kannapolis, North Carolina in the United States with additional operations in Banbury, England and Maranello, Italy. Technical partnerships with Scuderia Ferrari and Toyota GAZOO Racing further underline MoneyGram Haas F1 Team’s commitment to excellence within Formula 1. Domestically Gene Haas remains a stalwart of the American motorsport scene having started his own NASCAR team in 2002. A 2008 partnership with champion driver Tony Stewart led to the renamed Stewart-Haas Racing becoming a powerhouse operation winning two NASCAR Cup titles and two NASCAR Xfinity championships through to the end of the program in 2024.

Haas’s personal dedication to NASCAR continues with the creation of Haas Factory Team for 2025 – running in both the Cup and Xfinity series.
Info – www.haasf1team.com

Omdia ranks Infobip as a Leader in the CPaaS Universe report for the third time

Infobip has strengthened its leadership position in the 2025 report

Vodnjan, Croatia, April 24, 2025 – Global communications platform Infobip has been ranked as a leader in the Omdia CPaaS Universe report 2025. Infobip has been recognized as a leader for the third time, improving its overall ranking in 2025 compared to the previous report in 2023. Infobip’s robust Communication Platform-as-a-Service (CPaaS) services, RCS Business Messaging (RBM) campaigns, connection to the emerging Network API ecosystem, and innovation through AI and Gen AI are key factors highlighted in the Omdia report.

The Omdia CPaaS Universe report is a comprehensive analysis of the CPaaS market, drawing on the firm’s forecasting and enterprise insights survey data. The report provides a forward-looking matrix of capabilities, attributes, and features that are important within the market.

Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.

Pamela Clark-Dickson, Principal Analyst at Omdia, said: “Infobip provides an extensive range of communication channels and APIs. One of its key differentiators from other vendors in this Universe is that it is also at the forefront of adding emerging channels for business messaging, such as RCS Business Messaging and communications, which are crucial growth drivers for the industry and the company. Infobip enhances the developing Network API ecosystem and assists customers in achieving their business objectives through innovative AI and Gen AI features.”

We are driving innovation within the communications platform ecosystem. With more than 9,700 connections to telco companies, our CPaaS platform is a leading option for various communication and customer engagement solutions. Omdia emphasizes our incorporation of AI and Gen AI features in the CPaaS solution, which promotes innovation, develops new use cases, and enhances existing ones. Combined, this has enabled us to strengthen our leadership position in the market this year.

Silvio Kutić

CEO at Infobip

See Omdia CPaaS Universe report 2025 here: https://www.infobip.com/analyst-reports/omdia-ranks-infobip-as-a-leader

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić, and Izabel Jelenić. 

Recent award wins include:

  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)     
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)

Infobip becomes Platinum Partner of Rakuten Viber

Infobip and Viber help customers in their digital transformation journey

Vodnjan, Croatia, 9 April 2025 – Global cloud communications platform Infobip has become a Platinum Partner of Rakuten Viber. As a Platinum Partner, Infobip will be able to offer its customers early access to new products and features as well as getting priority access to a knowledge center. Infobip’s elevation to Platinum Partner marks another achievement in its ongoing mission to enhance digital communication strategies for businesses worldwide. 

CEO of Rakuten Viber, Ofir Eyal, presented Infobip with Viber’s Platinum Partnership Excellence Award at a recent Infobip and Rakuten Viber event. This recognition highlights groundbreaking innovation, significant business growth, and the strong collaboration between Infobip and Rakuten Viber. 

Cristina Constandache, Chief Revenue Officer at Rakuten Viber, said: “At Rakuten Viber, we believe that strong partnerships are key to driving mutual growth. Our collaboration with Infobip has fuelled significant innovation and expansion. Infobip achieving the Platinum Partnership status shows our shared commitment to revolutionizing customer engagement with advanced technology and integrated communication solutions.” 

The strong partnership between Infobip and Viber underscores our shared commitment to future-focused, seamless customer experiences. We’re proud to have reached the Platinum Partner status in the Rakuten Viber Partner Growth Program, and we look forward to continuing working closely with Viber and shaping the future of customer engagement together.” 

Silvija Renuša

Business Unit Head of Digital Channels at Infobip

Over eight years, Rakuten Viber has integrated with Infobip’s platform, becoming a key OTT channel. The collaboration has enabled businesses to use Viber for direct, rich media interactions with customers, enhancing user experiences, and helping customers in their digital transformation journey.  

One recent example is Metrobank, the second-largest private universal bank in the Philippines. Metrobank partnered with Infobip to integrate Viber rich business messaging into its customer communication strategy, enhancing its operations with a trusted and secure digital platform. Utilizing Infobip’s plug-and-play solution, Metrobank seamlessly incorporated Viber business messages into its existing processes with minimal effort. In no time, the bank began delivering personalized, rich content messages, including images and videos, to millions of consenting customers. This strategic move not only created a unique customer experience but also resulted in up to 50% cost savings compared to traditional SMS messaging, as Metrobank effectively communicated its latest offerings through Viber’s rich media capabilities.  

Ramon Martin Rodriguez, Performance Marketing Head at Metrobank, said: “Infobip provided a solution that enabled us to quickly start benefitting from using Viber for Business for sending marketing messages, using both a portal and an integration with our CRM system. The integration was extremely easy to set up with no disruption to our businesses processes, and no requirement to involve technical resources from other departments. We have been very satisfied with the entire process.” 

Learn more about the Metrobank success story: https://www.infobip.com/customer/metrobank  

About Rakuten Viber 

Rakuten Viber is one of the most trusted and downloaded apps in the world. We create meaningful connections, bringing people together safely, so they can enjoy precious moments with their families and friends, manage their business relations, or pursue their passions, in one place – we do it all! As a super app, we give our users services that cover every aspect of their day-to-day needs and make their lives easier. Rakuten Viber is part of Rakuten Group, Inc., a global technology leader in e-commerce, fintech, digital content, and communications services. 

About Infobip  

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. 

Recent award wins include: 

  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) 
  • Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023) 

Infobip partners with Algar Telecom to enhance customer engagement in financial services 

The collaboration empowers FMC to deliver a seamless communication experience that boosts customer interactions

Vodnjan, Croatia, 26 March 2025 – Global cloud communications platform Infobip has teamed up with Algar Telecom – IT and Telecom company from Algar Group – to enhance customer communication for Financial Management Control (FMC), a leading credit recovery and collection company. Leveraging Infobip’s Rich Communication Services (RCS) messaging delivered by Algar Telecom, this partnership enables FMC to increase customer engagement by providing more detailed, personalized messages, and with the sender’s guarantee of provenance.  

Businesses increasingly seek engaging communications channels to better connect with customers. However, integrating individual customer preferences into a communication strategy can be challenging. 

Eduardo Edson de Araújo, Operational Director at FMC, said: “This collaboration has helped FMC enhance our customer communications, leading to greater engagement. Its success means we seek to broaden our reach by utilizing more digital communication channels, particularly WhatsApp messaging.” 

Infobip and Algar Telecom worked together to offer FMC a seamless solution by implementing RCS messaging. In this partnership, Algar also provides all the support needed to manage the platform. This collaboration resulted in increased engagement, where 50% of recipients now visit FMC services and 35 to 40% complete a negotiation. The result is a strategy that enables FMC to share valuable information while building customer trust and delivering more impactful interactions. 

Algar Telecom is committed to offering a complete portfolio of solutions that meet the constantly evolving needs of its customers. The company has positioned itself as a strategic partner, providing everything from infrastructure to comprehensive support. The addition of RCS to its portfolio makes its Message Solution, which already includes SMS and e-mail, even more complete, demonstrating the ability to offer comprehensive and integrated solutions.

Together with Algar Telecom, Infobip provides a seamless communication strategy where FMC’s customers are guided to a self-service portal through cutting-edge and engaging RCS messaging. Supported by a systematic email and RCS follow-up, we’ve helped FMC increase engagement and account resolution.” 

Janeth Rodriguez

VP of Revenue for LATAM at Infobip

About Infobip  

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.  

About Algar Telecom  

Algar Telecom, an Algar Group company, has a broad portfolio of telecom and IT solutions to serve corporate (B2B) and retail (B2C) customers. The company offers ultra high-speed fiber optic internet, quality cellular, voice, data and IT services, including cloud and network security services, as well as management systems for small businesses. With 71 years in the market, it has a modern infrastructure, supported by a network of 137,000 km of optical fiber that currently serves more than 372 cities in 16 Brazilian states and the Federal District. For all these locations, the company invests in personalized, consultative and efficient service to deliver ever greater quality to its customers. Algar Telecom is a public company, not listed on the stock exchange since 2007, and is committed to the best corporate governance practices. There are more than 4,200 associates – as the company’s employees are called – committed to maintaining a close relationship with their customers and high-quality service provision, with sustainable and innovative practices.  

About FMC 

Grupo FMC is a company specializing in collection services, with a strong focus on the digital collection segment. It creates customized portals for self-negotiation and follows the entire customer journey through digital channels, using engagement and communication tools such as RCS, SMS, email and WhatsApp. 

Recent award wins include: 

  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) 
  • Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023) 

Viktorija Radman appointed Mobile Ecosystem Forum Board member 

Her selection confirms women’s leadership in facilitating transformation as Infobip extends International Women’s Day throughout the entire month of March

Vodnjan, Croatia, March 13, 2025 – Global cloud communications platform Infobip celebrates International Women’s Month with the appointment of Viktorija Radman to the Board of the Mobile Ecosystem Forum (MEF). Her election at the MEF Global Forum Conference in Barcelona last week highlights Viktorija’s leadership in driving transformation at Infobip while fostering collaboration in the telco ecosystem.  

In today’s rapidly evolving digital landscape, mobile businesses must stay ahead of transformative innovations. Firms must integrate technologies like Communications Platform as a Service (CPaaS), Rich Communication Services (RCS), and APIs to harness new possibilities in the mobile industry. Nevertheless, accomplishing this integration is complex and can take years. Before contacting prospective clients, telecom operators must establish channels, tools, APIs, billing systems, computing power, and support.  

Telecom collaborations are crucial for enhancing user interaction, and integrating into the omnichannel ecosystem, with and Network API integrations driving growth in rich content and innovative, secure, and personalized communications.” 

Viktorija Radman

Telecom Business Director at Infobip

At MEF, Viktorija’s new role will be key in driving the adoption of CPaaS, RCS, and Network APIs to help shape a more sustainable, collaborative, and innovative future for the mobile industry. She will focus on promoting member engagement, advancing industry standards, and fostering inclusivity to help expand MEF’s global presence. 

At Infobip, Viktorija is already leading this transformation. As Telecom Business Director, she has witnessed firsthand how adopting technologies like CPaaS, RCS, and APIs unlocks new revenue streams and improves customer experiences within the telco industry. Viktorija fosters collaborations that leverage the strengths of each partner to drive innovation, grow telecom companies, and deliver enhanced experiences. We’re very proud that Viktorija Radman was elected to the MEF board.”  

Matija Ražem

Chief Commercial Telecom Officer at Infobip

Dario Betti, CEO of MEF, said: “We are thrilled to welcome Viktorija to the Board of the Mobile Ecosystem Forum. Infobip has been a key player in the global messaging landscape, and Viktorija’s deep understanding of the industry, combined with her strategic vision, will greatly benefit our members and the broader mobile ecosystem. We look forward to her contributions in helping MEF navigate the evolving landscape of mobile communications. Viktorija has already played a significant role in the MEF community by contributing to our initiatives on unlocking the business potential of Telecom APIs and RCS business messaging. ” 

Infobip is advancing women’s representation, with more than a third (39%) of leadership positions held by women. During this month, the company emphasizes the value of women in Infobip’s business strategy, go-to-market efforts, and overall high performance.  

About Infobip  

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.  

Recent award wins include:  

  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)  
  • Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025)  
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)   
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)   
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)  
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)  
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)  
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)