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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Conversations

The digital cloud contact center solution

Omnichannel support for your customers on a single interface for your agents.

Start Using Conversations*

*Early access. Some features may not be fully available until May 2020.

Connect to your customers through the world’s most popular channels

Integrate the latest messaging channels,

such as Facebook Messenger, WhatsApp, Viber,  Live Chat, and SMS, 

into one platform and manage all customer communication from a single view.

Connect to your customers through the most popular channels

Convenient messaging options

for your customers

Meet customer demands by letting them choose the communication channel they prefer.

65% of customers say that having their issues resolved in their chosen channels is the most important aspect of a good customer service experience.

Source: American Express
“Creating Your Social Customer Service Processes” (PDF)

Everything in one place

for your agents

  • Keep context for every customer

    Access customer data from your CRM, web shop, ticketing, and loyalty programs systems – and understand customer sentiment – all in one place.

    Give agents the relevant context they need to provide faster, more personalized support.

Workflow automation and analytics

for your managers

  • Shorten the queue with AI chatbots

    Respond immediately to your customers by deploying AI chatbots, while agents focus on resolving complex queries.

    Chatbots powered by machine learning understand customer intent, delivering a conversational customer experience across the entire customer journey.

Want to build your contact center solution?

Accelerate time to production with ready to use APIs. Customize our contact center solution according to your needs.

Early Access

Start improving agent satisfaction and the customer support experience.

Gain access to the current channels and features available through our cloud contact center solution, and add new functionalities as they become available.

Start Using Conversations*

*Early access. Some features may not be fully available until May 2020.

Designed and developed by Bornfight