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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

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We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Get better by example and experience

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Conversations

Turn Your Contact Center Into a Customer Experience Center

Provide personalized omnichannel support from a single interface with a digital cloud contact center solution. 

Conversations Starter Package

Move your contact center to the cloud within 24 hours for FREE

Start for Free
  • 60 days of no agent license fees

    Enable as many agents as you need to work remotely. 

  • 60 days of unlimited chatbot sessions

    Automate your customer support to improve agent efficiency. 

  • Dedicated consultant

    Your dedicated expert will help you set up a tailor-made solution that meets your business needs. 

  • Up and running in 24 hours

    Speed up your digital transformation and start working in the cloud.

  • Conversations, has significantly improved our customers’ satisfaction and has had an impact on the digital transformation of our business. We’ve also managed to save time and reduce costs since introducing a self-service chatbot.

    Salem Ababneh
    Ahli Ninjas Manager
  • Conversations helped us transform our contact center into a real customer experience center by giving our agents the tools to quickly provide detailed support to our users, while also giving customers fast support and simple registration.

    Livia Cassel
    Business Development Manager, CambioReal
  • We increased our NPS score by 19% and reduced the cost associated with our contact center by 10-fold.

    Ilya Schirov
    Senior Vice President, Raiffeisen bank

Less Effort for Agents. Better Support for Customers.

  • Omnichannel messaging from a single interface

    Deliver a connected customer experience by continuing conversations from one channel to another – without losing history or context – all from one interface.

    Self-service support for your customers

    Respond immediately to your customers by deploying keyword or AI chatbots, or offering menu options through Interactive Voice Response (IVR), while agents focus on building customer relationships and loyalty.

    Chatbots powered by machine learning understand customer intent, delivering a conversational customer experience across the entire customer journey.

    Everything in one place for your agents

    Access customer data from your CRM, web shop, ticketing, and loyalty programs systems – and understand customer sentiment – all in one place.

    Give agents the relevant context they need to provide faster personalized support.

A Better Cloud Contact Center Experience with Less Effort and Costs 

  • Scalable cloud technology

    Keep your contact center operating – anytime, anywhere – using a cloud contact center solution.

    With no need for implementation or hardware, your agents can log in and pick up where they left off, while maintaining the same level of security.

    Optimized workflow

    Minimize voice traffic and enable your agents to handle more than one query at a time by introducing messaging channels over a single interface.

    Automate your support by introducing chatbots over these same channels to optimize agent workloads and reduce costs.

    Data-driven performance management

    Boost productivity and performance using the proper analytics and reporting tools that help you identify and address any obstacles that may appear.

    Make data-driven decisions that help you improve contact center performance and customer satisfaction at the same time.

Features

  • Integrations

    Easily integrate your own CRM, ticketing, ecommerce, and loyalty systems to have insight into relevant customer information in one place. 

  • Context Cards

    Combine customer insights from different tools into one place so your agents can provide faster personalized support. 

  • Automated Routing

    Route customers to the most appropriate agent at the right time and automate tasks. 

  • Interactive Voice Response

    Route customers to other channels or give them self-service menu options with automated voice responses. 

  • Chatbots

    Use the AI or keyword chatbots that are natively integrated into the solution to quickly respond to customers and offer agent takeover when necessary. 

  • Sentiment Analysis

    Understand a customer’s mood in real time and adjust communication to deliver a better customer support experience. 

  • Analytics and Reporting

    Optimize your team’s performance and customer conversations by analyzing message status, agent status, conversation assignment, and more. 

  • Biometrics

    Easily verify and authenticate customer identity, without comprising on customer experience, using face recognition.

Become As Omnichannel As Your Customers Are

  • Text communication over SMS

  • Rich communication (Chat Apps) over:

    WhatsAppViberRCS, Facebook Messenger, Line 

  • Web and in-app communication over Live Chat

  • Phone calls and web and in-app audio and video communication.

The Digital Cloud Contact Center Solution for Developers and Businesses Alike

Conversations Full Solution

Easy routing, workflows, and other functionalities set up in a single web interface contact center solution.

Explore Docs

Conversations API

Use any programmable language to easily integrate various communication channels and modules into your contact center.

Start Coding

The Infobip Advantage

  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Scalable, Fast and Flexible Solutions

    Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Remarkable Customer Experience

    We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.

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  • Conversations

    The digital cloud contact center solution for personalized omnichannel support

    From 890€ for 10 Monthly Active Agents*

    • Talk and engage with your customers in their channel of choice
    • Empower your agent with an omnichannel interface
    • Connect the right agent with the right customer through automated routing
    • Deliver great customer experience with smart automation
    • Provide personalized support with 360 view of customer data
    • Improve performance with accurate analytics and reports
    Book Your Demo