Infobip helped enhance the safety and privacy of our customers and drivers in the UAE – making the overall Uber experience more comfortable and enjoyable.
Rahul VijayGlobal Strategic Sourcing at Uber.
Solutions to your customer safety challenges
Use advanced tools for two-factor authentication
Provide quick and reliable two-factor authentication with one-time pins or Mobile Identity solution.
TRACK AND ANALYZE PERFORMANCE
Track PIN delivery and conversion rates to confirm high level of service at all times. Keep your database up to date with Number Lookup.
PERSONALIZE DELIVERY CHANNELS
Let customers choose their preferred authentication channel. Implement backup channels to ensure delivery in all scenarios.
Quickly notify customers of potential fraud
PREVENT SUSPICIOUS TRANSACTIONS
Notify customers in real time when there is suspicious activity on their account.
SAFEGUARD AGAINST FRAUD
Keep customers safe from SIM swap fraud with Mobile Identity and Number Lookup.
Mask user numbers to protect privacy and keep all transactions on-platform
MASK USER NUMBERS
Protect customers numbers with number masking to keep them safe when communicating with third parties.
KEEP TRANSACTIONS ON PLATFORM
Masking numbers prevents users from taking their transactions and conversations offline, protecting their safety and your service revenue.
Let customers know that their security is your concern
INFORM ACROSS CHANNELS
Use omnichannel messaging to show customers how you protect them, and how they can keep themselves protected.