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Telecoms
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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement

Communication Channels

Platform and Connectivity

Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

By Solution

By Industry

Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS

Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

Telecom solutions

Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs

Security

All great relationships are built on trust

Protect customers and their accounts with secure authentication solutions.

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One of our greatest concerns was security and speed of delivery and that showed to be no problem at all with Infobip’s solution.

Natasa Zoric
Head for Partnerships and Cards, Partnership and Cards Department, Sberbank
Two-factor authentication greatly influenced our customer experience and played a part in helping us to reach 1 million satisfied clients.

Adrien Bonhomme
Product and Organization Manager, Nickel
Infobip helped enhance the safety and privacy of our customers and drivers in the UAE – making the overall Uber experience more comfortable and enjoyable.

Rahul Vijay
Global Strategic Sourcing at Uber.

Solutions to your customer safety challenges

Use advanced tools for two-factor authentication

AUTENTICATE ACCOUNTS

Provide quick and reliable two-factor authentication with one-time pins or Mobile Identity solution.

TRACK AND ANALYZE PERFORMANCE

Track PIN delivery and conversion rates to confirm high level of service at all times. Keep your database up to date with Number Lookup.

PERSONALIZE DELIVERY CHANNELS

Let customers choose their preferred authentication channel. Implement backup channels to ensure delivery in all scenarios.

Quickly notify customers of potential fraud

PREVENT SUSPICIOUS TRANSACTIONS

Notify customers in real time when there is suspicious activity on their account.

SAFEGUARD AGAINST FRAUD

Keep customers safe from SIM swap fraud with Mobile Identity and Number Lookup.

Mask user numbers to protect privacy and keep all transactions on-platform

MASK USER NUMBERS

Protect customers numbers with number masking to keep them safe when communicating with third parties.

KEEP TRANSACTIONS ON PLATFORM

Masking numbers prevents users from taking their transactions and conversations offline, protecting their safety and your service revenue.

Let customers know that their security is your concern

INFORM ACROSS CHANNELS

Use omnichannel messaging to show customers how you protect them, and how they can keep themselves protected.

Protect customers and their accounts with secure authentication solutions

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