One communication platform. Billions of conversations.
Infobip is the leading platform for conversational customer experiences. We use our expertise to partner with businesses and push the possibilities of communication.
Lead the change with the industry leader.
We push boundaries. The world takes notice.
CPaaS Established Leader
Juniper Leaderboard 2025
Infobip is named as No. 1 CPaas provider
MetriRank CPaaS Report 2024
Infobip is named a Leader
CPaaS Universe Report 2025
Infobip is named a Leader in worldwide CPaaS
IDC MarketScape 2025
Analyst reports
Infobip recognized as a Leader in Mobile Messaging Fraud Prevention by Juniper Research.
Infobip has been ranked as the number one Established Leader in the Mobile Messaging Fraud Prevention Market by analyst firm Juniper Research, scoring highest among 21 vendors based on capacity, capabilities, product offering and market positioning, according to Juniper Research.
Infobip recognized by Frost & Sullivan for best practices in global network API industry.
Infobip has been awarded Frost & Sullivan’s 2025 Customer Value Leadership Recognition for its strong overall performance in the network API industry.
Infobip named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS.
Find out why Infobip was recognized as a Leader for the third time in the 2025 Gartner® Magic Quadrant™ for CPaaS, and positioned furthest for Vision.
Omdia ranks Infobip as a Leader in the CPaaS Universe report.
Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.
Juniper Research ranks Infobip as an Established Leader in the Conversational AI Leaderboard.
Juniper Research has ranked Infobip, the global communications platform, as an Established Leader in its 2025 Conversational AI Leaderboard.
Infobip recognized as a global leader by IDC's CPaaS MarketScape for third time.
Infobip has been named a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.
Infobip named a top CPaaS provider in Metrigy MetriRank report.
Infobip recognized as AIT Fraud Prevention Leader by Juniper Research.
Infobip has been recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research.
Infobip recognized as RCS Business Messaging Leader by Juniper Research.
Infobip has been named number one amongst Established Leaders in the Juniper Research Global RCS Business Messaging Market 2024-2029: Competitor Leaderboard report.
Infobip named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS.
Learn why Infobip has been named as a Leader in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS).
Infobip insights
RCS group chat: How it works on Android and iPhone in 2025.
Learn how RCS group chat works across Android and iOS, key features, compatibility, and what it means for brands using RCS for Business.
- Awareness.
- RCS.
Customer retention strategies 2025: 20+ ways to grow customer lifetime value.
Customer retention is often overlooked as a critical component of business growth. Here's how retaining existing customers can help businesses expand faster than by just focusing on new customer acquisition.
- Awareness.
AI chatbots for healthcare: A guide for medical centers and healthcare providers.
Learn how AI chatbots help healthcare providers boost patient care, efficiency, and privacy. See real-world examples and tips for safe medical chatbot integration.
- Blog.
- Best Practices.
- Healthcare.
GSMA: How developer collaboration is driving innovation in the telecom industry.
We caught up with Peter Jarich Head of GSMA Intelligence to get his take on how developer collaboration can drive innovation in the telecom industry by making network features widely available.
- Blog.
- Trends and Insights.
- Developer.
- Operators.
- Spotlight.
Artificially inflated traffic (AIT): What is it and how to fight it.
Fraud not only costs telcos and businesses financially, but also brings down their trustworthiness, security, and affects reputation.
- Trends and Insights.
- Operators.
- Telco.
10 core benefits of using WhatsApp Business accounts.
Discover how WhatsApp Business can grow your business with chatbots, Flows, automation, and analytics for faster, personalized customer engagement.
- Blog.
- Best Practices.
- WhatsApp Business.
- Customer Service.
WhatsApp Business number: Setup, verification & growth guide.
Learn how to get, verify, and manage your WhatsApp Business number using the WhatsApp Business App or Platform. Explore types of numbers, setup steps, best practices, troubleshooting, and how Infobip helps scale your messaging.
- Best Practices.
- WhatsApp Business.
- Conversational experience.
Rappi: The super app proving that customer experience drives lifetime value.
How Rappi’s three-sided marketplace uses real-time communication, personalization, and a decade-long partnership with Infobip to turn everyday moments into long-term loyalty.
- Blog.
- Trends and Insights.
- Spotlight.
WhatsApp automation: Features, tools, and use cases.
Discover how WhatsApp automation works. Learn about automation tools, benefits, use cases, best practices – and see how brands are using automation in the real world.
- Blog.
- Best Practices.
- WhatsApp Business.
- Conversational experience.
How to verify your WhatsApp Business Account (2025 guide).
Learn how to verify your WhatsApp business account and get blue tick verification. Understand the requirements, application process, and how Infobip can help your business become an Official WhatsApp Business Account.
- Blog.
- Best Practices.
- WhatsApp Business.
We’re building value
With global scale, proven growth, and clear mission, we’re creating value that goes beyond communication – for nearly two decades. And we’re just getting started.
Milestones that made us Infobip
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Explore our valuesWe grow through people
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